вторник, 15 сентября 2015 г.

uFlorida McDonald’s Franchisees Testing Ground Chicken Burgersr


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  • Tampa Bay-area McDonald's restaurants debuted a new chicken burger on Monday.

    Tampa Bay-area McDonald’s restaurants debuted a new chicken burger on Monday. (via @mcdtampabay)

    Who needs a regular old hamburger — or a turkey burger, or a chicken filet — when you can get a burger made from ground chicken instead? At least that’s the thought process for the operators of 202 McDonald’s restaurants in Florida’s Tampa Bay area.

    The new regional-specific item debuted Monday after local McDonald’s operators worked with the company’s chicken supplier Keystone Foods for 18 months to craft a more heath-conscious alternative to traditional burgers, the Tampa Bay Business Journal reports.

    The chicken burger concept, which is a 50/50 blend of white and dark ground chicken, was born from the desire of 37 Tampa Bay area McDonald’s operators looking to appeal to new customers.

    “It’s a product that may cause people to think about McDonald’s in a different way,” Blake Casper, CEO of Caspers Co., which operates 53 McDonald’s franchises in the area, tells the Business Journal. “Ultimately, anyone that likes a good burger is our target for this product.”

    The new burgers – which have 390 to 400 calories – come in two varieties: the Classic with red onions, lettuce, tomatoes and ranch sauce and the Signature which includes grilled onions with lettuce, tomatoes and a tangy and sweet “signature” sauce.

    Casper tells the Tampa Bay Times that the operators decided to use chicken in the new burgers as it’s a more approachable and easily customizable than other alternatives like turkey.

    “The whole chicken burger market is growing; you’re seeing it more in restaurants,” Casper told the Times. “This isn’t a chicken sandwich, but a chicken burger — there’s a real difference in its bite.”

    While the chicken burgers are only available in the Tampa Bay region for now, Casper and other local operators believe it could expand to other areas of the U.S. eventually.

    “We are definitely approaching this product with the same spirit that the owner/operators who created the Filet-O-Fish, Egg McMuffin and Big Mac did,” Casper says of other McDonald’s staples that started regionally. “But our focus is on our customers here in Tampa Bay.”

    The next Filet-O-Fish? Tampa Bay McDonald’s operators create their own chicken burger (EXCLUSIVE) [Tampa Bay Business Journal]
    Tampa Bay McDonald’s restaurants debut ground chicken burger [Tampa Bay Times]



ribbi
  • by Ashlee Kieler
  • via Consumerist


uFBI: Delta Flight Attendant’s Story About Suspicious Package That Forced Emergency Landing Was A Hoaxr


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  • A flight attendant who reported a suspicious package on a Delta Air Lines flight, prompting the plane to make an emergency landing last week in North Dakota, made the whole thing up, the FBI says, and has been charged with interfering with the operation of an aircraft and communicating false information.

    According to an FBI affidavit, the attendant admitted that he’d stuffed a bag with towels, and then later reported it as a suspicious package, saying it made beeping noises, reports the Associated Press.

    The SkyWest Airlines-operated flight traveling was traveling from Minnesota when it was forced to make an emergency landing, and Dickinson Airport was temporarily shut down for its arrival.

    SkyWest says the flight attendant has been placed on administrative leave pending a police investigation. He’s scheduled to appear in court today.

    This isn’t the first time he’s apparently played a game of “Let’s Pretend” while on duty: an FBI agent says in court documents that he also admitted to making up a bomb threat on a July 7 flight from Charlottesville, VA to Chicago. That flight returned to Charlottesville.

    FBI: Flight attendant created hoax forcing emergency landing [Associated Press]
    Flight attendant accused of hoax in North Dakota allegedly behind similar incident in Virginia [Associated Press]



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uAT&T Employee Says Company Turns “Blind Eye” To Lying Customer Service Repsr


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  • AT&T is the second-largest wireless carriers, one the country’s biggest landline providers, and now owns the most popular satellite TV service with more than 20 million subscribers. That’s a lot of opportunities for customer service staffers at the company to mislead callers, and one AT&T employee says it happens — a lot — and that AT&T knows it.

    In a letter to the Dallas Morning News’ Watchdog column, an anonymous 17-year vet of an AT&T call center says that in her nearly two decades with the company she never “imagined it would become the catastrophe it is now.”

    The staffer works in customer retention — the folks responsible for holding on to customers who want to flee to the competition — and says the pressure from AT&T HQ to retain subscribers doesn’t jive with employees’ authority to do what’s needed.

    One popular retention tool at most telecom and cable companies is to offer the customer a temporary rate cut. According to the AT&T employee, the reps are only given a limited number of these to allot. But they get so many calls every day that reps will run through their weekly allotment in a day.

    “This has created a culture of reps promising promos, but not adding them,” she explains in the letter to Watchdog. “Or telling the customer they are disconnecting the service, but just not doing it. Reps do not want to disconnect a customer, as this counts against the rep.”

    Okay, so you’ve been promised a discount or some other benefit from the rep, but it doesn’t show up on your bill because it was a false promise. Maybe you were smart and got the rep’s ID so you can hold them accountable for this failure, but the insider says it isn’t so.

    Having the ID number, says the rep, “does not help, as every account is noted with the ID of the rep, and management does nothing to discourage the reps’ behavior (as the manager’s pay also is negatively affected by each disconnect their rep does).”

    According to her, this is not just at the frontline customer service level, but “goes all the way up to sales center manager, general manager and VP. None of the higher-ups care or do anything to stop it.”

    On the issue of bill-cramming — the illegal practice of placing unauthorized subscription charges on a customer’s account — the rep says that the company turns a “blind eye” to it, even though AT&T recently agreed to pay $105 million to settle federal cramming allegations.

    The insider claims that the general managers in charge of regional call centers “don’t train you, don’t care about you, don’t care about the customer as long as they are getting commission off your work,” and that they neither understand nor care about the regulations that guide their industry.

    “It’s very frustrating to be an ethical rep there anymore, as you are constantly under their scrutiny for not meeting numbers,” she confesses. “The only way to meet these numbers is to be a liar and a sleaze. Three-quarters of my call center is on antidepressants and anti-anxiety medicine just to deal with the company. It shouldn’t be like that.”

    In response, AT&T paints a very different picture of its customer service practices.

    “We have some of the best call center employees in the industry,” the company tells Watchdog. “We set expectations and limit the offers they can use. But we also provide new agents with 12 weeks of intensive training — with a focus on keeping customers with integrity and with offers based on needs determined during the conversation.

    “Once out of training, our agents get regular and organized coaching and updates to their initial training with the option of additional coaching always available.”

    If any current or recent AT&T reps — or reps from AT&T’s competition — want to chime in on this topic anonymously, feel free to write us at tips@consumerist.com.

    [via DSLreports.com]



ribbi
  • by Chris Morran
  • via Consumerist


uVerizon, AT&T To Open 250 “Experience Stores” Inside Best Buy Locationsr


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  • Could Best Buy be the new one-stop shop for all your mobile service needs? That seems to be goal of the electronics retailer as it continues the expansion of its store-within-a-store concept by adding dedicated Verizon and AT&T showcases in its U.S. stores.

    Re/Code reports that Best Buy struck deals with both Verizon and AT&T to open hundreds of “experience stores” similar to those already in play with other tech companies like Samsung, Apple and Microsoft.

    By the end of the month, Best Buy will be home to 100 Verizon experience stores. The company is expected to expand the showcases to nearly 250 locations by the end of the year.

    Likewise, the retailer plans to open AT&T showcases in 250 stores by the end of 2015, with many of those experience stores located in the same Best Buys as the Verizon stores, Re/Code reports.

    While AT&T plans to offer its wireless products and services through the showcases, RCR Wireless News reports the deal also includes the sale of home automation and security products from its Digital Life platform.

    One day, the company says the stores-within-a-store could conduct sales of its newly acquired DirecTV services.

    The new experience stores – which will range from 90 to 180 square feet in size – will be staffed by Best Buy employees trained on each carrier’s products and services.

    While Best Buy declined to comment on the financial structure of the deals, the company says that for now it will keep control of the sales and continue to operate its own category sections for phones, computers, and televisions.

    The deals with AT&T and Verizon come just a week after Best Buy announced it had reached a similar deal with Macy’s. Under that arrangement, the electronics retailer will test licensed consumer electronics departments in 10 Macy’s stores.

    Verizon, AT&T Get Own Spaces Inside 250 Best Buy Stores [Re/Code]
    Verizon and AT&T join Sprint on retail expansion, score deals with Best Buy [RCR Wireless News]



ribbi
  • by Ashlee Kieler
  • via Consumerist


uNational Park Service Bans The Use Of E-Cigarettes Anywhere Smoking Is Prohibitedr


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  • The National Park Service already prohibits smoking inside its buildings and in many outdoor spots included in its many miles of landholdings, and now vaping with an e-cigarette will be banned as well: the agency announced Monday that e-cigs can’t be used anywhere traditional smoking is already prohibited.

    National Park Service Director Jonathan Jervis announced the new policy, calling it a step to safeguard people’s health, according to U.S. News & World Report.

    “Protecting the health and safety of our visitors and employees is one of the most critical duties of the National Park Service,” Jarvis said. “We are therefore extending the restrictions currently in place protecting visitors and employees from exposure to tobacco smoke to include exposure to vapor from electronic smoking devices.”

    Park service employees were clued in last week, in a memo that cites disputed findings about the risks of secondhand vapor inhalation, and e-cigarettes emitting formaldehyde and other toxic chemicals.

    The new policy was introduced “out of an abundance of caution in light of the scientific findings and uncertainty to date, and in the interest of equity,” the memo to employees read.

    It updates a 2003 policy document that bans smoking inside NPS buildings and vehicles, and gives park superintendents discretion to crack down on outdoor smoking as well. It’s generally okay to smoke in parking lots and sidewalks.

    That means that if a park superintendent decided to put the kibosh on outdoor smoking to prevent forest fires, that would mean e-cigarettes would be banned as well, despite the fact that there likely is minimal risk of starting a fire with one of the vaping devices.

    As one would expect, advocates of vaping are coming out against the new policy.

    “Outdoor smoking bans in parks can at least somewhat be justified by the risk of fires, but vapor products pose no more of a fire risk than a cellphone battery,” Gregory Conley, president of the American Vaping Association trade group said. “This behavior is shameful and any enforcement of the ban will constitute a great misuse of government resources. The National Park Service should leave ex-smokers alone and let them camp and hike in peace.”

    Park Service Pinches E-Cig Use [U.S. News & World Report]



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uTwo Men Arrested In Multimillion-Dollar Text Message Fraud Schemer


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  • When you receive a spam text, you just ignore the message and delete the text, right? Sure, but it’s also a good idea to check your upcoming phone bills, since the service that sent the text may also be cramming unwanted charges on your phone bills. Two more people involved in such a scheme that ran from 2011 to 2013 were charged yesterday in federal court.

    There are a total of six conspirators charged in this case: all of them have been charged with conspiracy to commit wire fraud and mail fraud, and also one count of wire fraud, and one of the men involved has been charged with conspiracy to commit money laundering. The other four conspirators were charged back in May.

    The attorney of one of the men charged this week said in a statement to Reuters, “We are disappointed in this decision by the United States Attorney’s office, we disagree with it, and we will do our talking in court.”

    The six people charged in this scheme have been accused of working together to subscribe millions of mobile customers to horoscope or celebrity gossip services that they had never asked for, for $10 per month. Two of the conspirators worked for a premium text billing service based in Australia, and they were asked to write a program that would generate fake authorizations to bill mobile carriers for content, so it would appear that customers had authorized these services that they had never heard of.

    Here’s the best part: one of the conspirators was able to sell what were called “blacklists” or “ninja lists,” which contained the phone numbers of important people like phone company executives. Auto-subscribing their numbers might trigger an investigation in a way that auto-subscribing millions of ordinary consumers wouldn’t, so it was important to remove them from the database before running the program that would send fake approvals to carriers.

    In a statement, sassy IRS Special Agent-in-Charge William Offord said: “Criminals rely more and more on technology to facilitate their fraud schemes. Those considering this type of cybercrime should take note: ‘auto-subscribing’ scams could mean ‘auto-arrest,’ conviction and jail time.”

    Indictment [DOJ] (PDF download)



ribbi
  • by Laura Northrup
  • via Consumerist


uSubway, Burger King, Taco Bell, 17 Others Earn “F” Grades For Antibiotics Policiesr


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  • antibioticsreportcardWhile recent moves by McDonald’s and Chick-fil-A to reduce the use of antibiotics in the meat they serve may indicate a shift in the industry’s attitude about drugged-up cows and chickens, the overwhelming majority of large fast food and family restaurant chains continue to source beef and poultry raised on unnecessary antibiotics that could result in the spread of drug-resistant bacteria.

    A new report [PDF] from a coalition that includes the Natural Resources Defense Council and our colleagues at Consumers Union looked at the nation’s top 25 restaurant chains and graded them on their stated antibiotics policies — which many of them simply don’t have — and on their transparency with regard to these practices.

    Only five of the chains earned passing overall grades, with Chipotle and Panera Bread each taking home grades of “A” for having policies that apply to most of their meat products. These companies also have their antibiotics policies available for review online and use third-party audits to verify their antibiotic-free claims.

    Chick-fil-A, which is in the middle of phasing out the use of antibiotics in its chicken, scored a “B” but mostly because only 20% of its meat supply meets the drug-free standard at this point. Presumably that grade will improve as it sources more chicken raised without antibiotics. The company’s stated goal is to have 100% drug-free chickens by 2019.

    McDonald’s and Dunkin’ Donuts each earned passing “C” marks for having solid policies but currently very limited availability of antibiotic-free meats. McDonald’s has just begun dipping its toes into the antibiotic-free waters, so only a small amount of its menu and meat supply has been affected thus far. According to the report, Dunkin’s policy provides no timeline for its suppliers to meet the standards the company sets for drug-free meat.

    After those five companies, it’s a nosedive into “F” territory. A full 14 restaurant chains — including KFC, Olive Garden, Taco Bell, Sonic, and Papa John’s — have no apparent policy with regard to antibiotic use in the beef, poultry, and pork they source. Nor did they respond to the researchers’ survey.

    Some chains earned slightly higher “F” grades. For instance, Wendy’s earned some points on the report card for at least making its policy available online. However, while that policy says the chain won’t source meats raised on antibiotics for growth-promotion purposes, it still allows for the widespread use of sub-therapeutic doses of the drugs for the purposes of disease prevention. The problem is that many scientists believe it’s precisely this low-dose, continual prophylactic application of antibiotics that contributes to the development of drug-resistant bacteria.

    Subway’s “F” grade was the highest of all the failing chains. The company, which has been the target of a campaign calling for it to switch to drug-free meats, earned some credit because Subway has publicly stated on its website that the company supports the “elimination of sub-therapeutic use of antibiotics.” There have been reports that Subway does soon intend to start buying meat raised without antibiotics, but since the company hasn’t announced any actions to source only drug-free meat, its statement in opposition to the overuse of these drugs may be nothing more than lip service.

    “Overusing antibiotics in meat production helps to create drug-resistant superbugs.” said David Wallinga, MD, Senior Health Officer with the NRDC. “Restaurants billing themselves as a ‘healthier’ option, like Subway, have a particular responsibility to live up to that image by reducing antibiotics. Increasing consumer demand for antibiotic-free meat is transforming the marketplace, and the companies continuing with business-as-usual will be left behind.”

    “U.S. restaurant chains must take responsibility for how the meat they sell is contributing to the rise of antibiotic resistance.” said Jean Halloran, director of food policy initiatives at Consumers Union, the policy arm of Consumer Reports. “We are urging other major chains, such as Subway and Burger King, to take immediate action in their meat supply chain to address the urgent problem of antibiotic resistance.”

    Congresswoman Louise Slaughter of New York — a trained microbiologist and a vocal critic of the use of antibiotics in farm animals — applauded today’s report and called on the failing companies to consider the growing public concern about antibiotic overuse.

    “More and more Americans are realizing that the misuse of antibiotics in corporate agriculture is having a direct impact on their own health,” said Rep. Slaughter in a statement. “Antibiotic-resistant infections are on the rise, and the usefulness of one of our most precious medical resources is on the decline… The companies that have failed to change their practices should examine this report and immediately make the change that the American public is demanding. Lives literally depend on it.”



ribbi
  • by Chris Morran
  • via Consumerist