понедельник, 14 сентября 2015 г.

uStubHub Backs Away From “All-In” Ticket Pricing: What You See Might Not Be What You Pay, After Allr


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  • Despite announcing a plan to be more transparent about its ticket prices with a shift to an “All-In” pricing model that told customers exactly how much money they’d be paying for their purchases with all the extra fees applied, StubHub has now backed away from that system, and is instead displaying prices that are lower than what buyers will end up forking over at checkout.

    TheBigLead.com points out the change with the example of a $39 baseball ticket for an upcoming Chicago Cubs game against the St. Louis Cardinals at Wrigley Field. Once you get to checkout, the ticket suddenly costs $49.13. Surprise!

    We tried it out with a Billy Joel ticket for Oct. 21 at Madison Square Garden that at first appeared to cost $85.86:

    stubhubone

    Which turned into $105.71 at checkout:

    stubhubtotal
    Upon clicking on “Pricing details,” an asterisked notice says the price “Includes all applicable service, delivery, and transactional fees.”

    So what gives? Well, All-In pricing hasn’t gone away, technically — but customers will see the cheaper price that doesn’t include fees by default, something that isn’t immediately clear when browsing for tickets. In order to see results with the total price listed instead, users have to click on “Advanced Settings” at the bottom of the search results, and then toggle the box next to “Show prices with fees.”

    This is all for the benefit of consumers, StubHub told TheBigLead.com in a statement:

    “We have many different types of users at StubHub. A significant number of users prefer to comparison shop while other users prefer to just see the out of pocket price when making purchasing decisions. After two weeks of testing at the end of August and closely listening to customer feedback, we decided to introduce an updated user experience that enables consumers to choose how they want to see pricing on the site. At StubHub, we believe that giving users more choice, and enabling them to shop how they want, is the best thing for our customers and for our business.”

    It might not seem like a big deal, but given the noise StubHub made about being more transparent back when it announced All-In pricing, an unexpected 25% price hike is likely going to shock customers who didn’t realize they weren’t looking at the total price to begin with.

    StubHub Changes 2014 Advertised Policy, Now Adds Extra Fees Between Display and Checkout [TheBigLead.com]



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uClass-Action Lawsuit Accuses Fiat Chrysler Of Hiding Safety Issues To Increase Stock Valuer


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  • Fiat Chrysler once again finds itself in the legal doghouse after some of its investors filed a class-action suit, claiming the automaker deceived them by withholding information related to the safety and computer problems in millions of vehicles in order to inflate the price of company stock.

    The lawsuit [PDF], filed in Manhattan Federal Court on Friday, accuses Fiat Chrysler and executives Sergio Marchionne and Richard Palmer of making false and misleading statements and failing to disclose information that may have had in adverse effect on the company’s financial standing.

    According to the suit, at the time of Fiat and Chrysler’s August 2014 merger, neither company adequately informed investors of flaws in Chrysler’s “manufacturing processes, supply chain, electronic security measures, and/or quality control that ultimately rendered at least 3.1 million cars and trucks unsafe to drive” — and sent the company’s stock plunging.

    “As a result of [Fiat Chrysler’s] wrongful acts and omissions, and the precipitous decline in the market value of the company’s securities, plaintiff and other class members have suffered significant losses and damages,” the lawsuit states.

    The plaintiffs claim they were not made aware of Chrysler’s slow completion rates for recalls, slow or inadequate notifications to consumers, faulty approaches to addressing safety issues and improper actions by dealers that went on to become the subject to intense scrutiny by federal regulators this year.

    Specifically, the lawsuit cites several recent high-profile safety recalls as evidence of the company’s misleading actions toward investors.

    According to the lawsuit, a 2015 recall of Jeep Grand Cherokees and Dodge Durganos over faulty suspension components that could have led to component breakage and instability was actually pending at the time Fiat and Chrysler agreed to merge in 2014. Still, investors say they were never informed of the possibility of such a recall.

    Shortly after that safety campaign was announced, Fiat Chrysler recalled an additional 1.4 million vehicles that were found to be susceptible to remote hacks via the Uconnect onboard infotainment system.

    That recall was initiated after Charlie Miller and Chris Valasek, the security researchers who hacked the Jeep while a Wired.com reporter was driving it, exploited a security flaw in Uconnect that gave them the entry point to wirelessly take control of the vehicle. The plaintiffs point out that hackers had alerted FCA to the fact that there were architectural vulnerabilities in Jeep Cherokees in a paper back in 2014.

    Just days later, the National Highway Traffic Safety Administration slapped Fiat Chrysler with a record-setting $105 million fine in connection with the handling of 23 previous recalls affecting more than 11 million vehicles.

    Despite the fine, the suit claims the company’s safety issues continued, with more than 1.7 million Jeep Renegade SUVs and Dodge Ram pickup trucks having been recalled so far in September.

    The class-action suit, which seeks unspecified damages and attorneys fees, is the second for Chrysler in the past two months.

    Back in August, owners of several Jeep Cherokees sued the company and Harman International – the maker of the Uconnect onboard infotainment system – for fraud, negligence, unjust enrichment and breach of warranty related to hacking vulnerabilities.

    [via Courthouse News]



ribbi
  • by Ashlee Kieler
  • via Consumerist


uAppeals Court Makes Important Ruling In “Dancing Baby” Copyright Caser


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  • By now, you’ve probably heard about the “Dancing Baby” lawsuit, involving a botched attempt by Universal Music to have YouTube remove a video 29-second video of a playful toddler because a Prince song can be heard in the background. Today a federal appeals court sided on one important issue with that kid’s mother, who is Universal, claiming the music giant overstepped the law by not considering that the background music falls under the umbrella of an acceptable fair use.

    Just a quick background on this case for newcomers. In Feb. 2007, the mom posted the above clip to YouTube. It features her young child happily moving around the kitchen while “Let’s Go Crazy,” from the 1984 Prince and The Revolution album Purple Rain, plays in the background.

    Someone at Universal, back before the entire copyright takedown process was automated, flagged this non-commercial clip as a copyright infringer and included in a list of takedown requests sent to YouTube. The video platform did briefly remove the video, but the mom — with the help of an attorney — was able to get it reinstated after convincing the Google-owned site that her video constituted a fair use of the song.

    Not content to let this happen to others, the mom filed a lawsuit [PDF] against Universal, saying the company had violated the Digital Millennium Copyright Act.

    That law states that that “Any person who knowingly materially misrepresents” that something infringes on copyright “shall be liable for any damages, including costs and attorneys’ fees, incurred by the alleged infringer… who is injured by such misrepresentation, as the result of the service provider relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.”

    The mom believes that her video was so obviously a case of fair use that Universal was knowingly filing a false DMCA claim when it asked YouTube to remove the clip.

    Universal countered that the DMCA doesn’t mention fair use and that fair use is not an authorized use of a song, but an excusable use. To the publisher, this means that the “shoot first, ask questions later” approach of the takedown demand was appropriate. Universal requested a takedown because it was not an authorized use, and it was reinstated when it was later determined to be fair use. This after-the-fact consideration of fair use is acceptable, according to Universal.

    But as noted by the court in a 2008 order denying Universal’s motion to dismiss, the Copyright Act’s section on Fair Use explicitly states that fair use is “not an infringement of copyright.”

    Universal also tried to argue against the need to proactively consider fair use before issuing a DMCA takedown request, saying that it would slow down the process of combating actual infringement. But the District Court noted that the DMCA “already requires copyright owners to make an initial review
    of the potentially infringing material prior to sending a takedown notice… A consideration of the applicability of the fair use doctrine simply is part of that initial review.”

    Nearly nine years on since that video was first posted, the case continues to linger, with the court refusing summary judgment requests from both sides.

    There was some significant movement on the matter this morning though, as the Court of Appeals for the 9th Circuit held [PDF] that the DCMA “requires copyright holders to consider fair use before sending a takedown notification,” and that these copyright holders can be sued to determine whether their actions violated the law.

    “Fair use is not just excused by the law, it is wholly authorized by the law,” reads the majority opinion.

    “Universal’s sole textual argument is that fair use is not ‘authorized by the law’ because it is an affirmative defense that excuses otherwise infringing conduct,” continues the opinion. “Universal’s interpretation is incorrect as it conflates two different concepts: an affirmative defense that is labeled as such due to the procedural posture of the case, and an affirmative defense that excuses impermissible conduct.”

    And since the law expressly authorizes fair use, explains the court, it’s a “misnomer” to say it’s a defense that excuses conduct.

    Likewise, since Universal acknowledges that must take other legally authorized uses — like compulsory licenses — into consideration before demanding a takedown, “Universal’s argument that it need not consider fair use in addition to compulsory licenses rings hollow.”

    The more complicated question involves what exactly the mom will need to prove in court to make her case that Universal violated the DMCA by not considering fair use.

    The appeals court has set the bar pretty high on this aspect of the case. Universal does not need to argue that the use of the Prince song in the video infringed on any copyright. It only needs to show that it considered the issue of fair use and formed a genuine good faith belief that it didn’t apply, even if Universal was mistaken in the end.

    “A copyright owner cannot be liable simply because an unknowing mistake is made, even if the copyright owner acted unreasonably in making the mistake,” writes the court. “Rather, there must be a demonstration of some actual knowledge of misrepresentation on the part of the copyright owner.”

    If that good faith claim is just “lip service,” and there is evidence showing that Universal believed it something was fair use and then went ahead and requested the takedown, the company would be liable under the law, says the court.

    The mom has thus far presented evidence that Universal failed to form any opinion about the video’s fair use. Universal counters that its policy at the time — while not explicitly calling out fair use — did effectively take the possibility into account.

    The court says it will be up to a jury to determine “whether Universal’s actions were sufficient to form a subjective good faith belief about the video’s fair use or lack thereof.”

    Since the video itself was non-commercial and was only removed from YouTube for a brief period of time, Universal had argued that the mom had no claim for damages. The appeals court allowed that she may seek “nominal” damages, but this is more a case of principal and setting legal precedent than trying to hit the courtroom jackpot.

    “Today’s ruling sends a strong message that copyright law does not authorize thoughtless censorship of lawful speech,” explains Corynne McSherry, legal director at the Electronic Frontier Foundation, which provided pro bono representation for the mom in this case.

    The decision that copyright holders must consider fair use has more impact now than it did when Universal first tried to take the video down.

    In 2007, many DMCA requests were compiled and complied with manually. Now, both the copyright holders and the platforms like YouTube and Vimeo have all but completely automated their processes regarding the DMCA.

    But determining fair use properly would seem to require at least some level of human intervention — having a living, thinking being who can review a clip and make a determination based on familiarity with copyright law.

    However, the court held today that human review is not absolutely necessary the “implementation of computer algorithms appears to be a valid and good faith middle ground for processing a plethora of content while still meeting the DMCA’s requirements to somehow consider fair use.”

    The appeals panel gives the example of an algorithm that sends a takedown notice when a video meets three conditions:
    1. The video track matches the video track of a copyrighted work submitted by a content owner;
    2. The audio track matches the audio track of that same copyrighted work;
    3. Nearly the entirety… is comprised of a single copyrighted work.

    The EFF notes that the appeals panel’s ruling has come out just as the election campaigns are starting to heat up. Politicians have been known to try to use copyright to silence critics — like the California city that is currently suing a man who used city council footage to make videos critical of local leaders.

    Similarly, Philip Morris International used copyright to successfully block an anti-smoking group from posting the company’s embarrassing promotional videos of events featuring strippers, DJs in panda suits, and an all-male breakdance party.

    “The decision made by the appeals court today has ramifications far beyond [the plaintiff’s] rights to share her video with family and friends,” said McSherry. “We will all watch a lot of online video and analysis of presidential candidates in the months to come, and this ruling will help make sure that information remains uncensored.”



ribbi
  • by Chris Morran
  • via Consumerist


uFAA Investigating Report Of Drone Flying Near Approach Path Of JetBlue Flight In The Process Of Landingr


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  • In another incident causing an anti-drone ripple in the airline industry, a JetBlue flight in the midst of landing in Fort Lauderdale this morning reported seeing an unmanned aircraft flying near its flight path.

    Despite the unexpected addition to the air space, pilots didn’t have to take evasive action and the jetliner landed safely, the Federal Aviation Administration said.

    “The crew of JetBlue 2007, an Airbus A320, reported seeing a unmanned aircraft system on approach to Fort Lauderdale-Hollywood International Airport at 9:37 a.m. today,” the FAA said in a statement, via the Sun Sentinel. “The FAA will investigate.”

    According to the Broward Sheriff’s Office, the drone was around 1,000 feet above the airliner while it was 15 miles away from the airport. Authorities deployed a helicopter to check out the approach area but weren’t able to find the drone. It hadn’t violated any airspace restrictions, but the sheriff’s office notified the FBI anyway.

    Such drone spottings haven’t been as common in South Florida as they’ve become in other areas, including the New York City metropolitan area, including Newark’s airport (which recently banned the sale of drones at its stores) as well as JFK and LaGuardia in New York.

    Just this year, there have been around 700 incidents where pilots reported spotting drones near airports, which is almost triple the number in 2014, the FAA says.

    Despite the growing number of close calls, there hasn’t yet been a collision between a drone and a commercial plane. But if that were to happen, it wouldn’t be good.

    “The potential for catastrophic damage is certainly there,” Fred Roggero, a retired Air Force major general who serves as a consultant to companies seeking to fly drones commercially, told The Washington Post in November.

    To combat that potential danger, Sen. Charles Schumer has proposed regulations that would rein in drones and keep them away from major airports.

    “God forbid a drone was sucked into the engine of a passenger airline that was flying, it’d be a huge tragedy,” Schumer said. “And it’s a matter of time before that happens.”

    JetBlue pilot: Drone in flight path at Fort Lauderdale airport [Sun Sentinel]



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uMan Stuffs Box Of Raspberry Cookies Down His Pants, Heads To Grocery Checkoutr


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  • What is the impulse that leads people to say, “I would like to steal this item from this store, and I’m going to do it by stuffing it down my pants”? Why does it always happen with food? All we know is that it has happened again, this time with a grocery shopper caught with raspberry cookies down his pants.

    Theft by pants is more common than you might think, with perpetrators cramming everything from live puppies to beef tongue to firearms to seafood to antiques down there.

    The cookies cost $3.49, and the suspect concealed them down his pants before heading to the checkout to make a purchase. Maybe he thought that actually buying something would provide a distraction, but it didn’t: the clerk spotted him stashing the cookies in his pants.

    The police showed up to arrest him, and he will be charged with a felony. It turns out that he’s been arrested six times before for retail theft, and has been convicted four times.

    Police: Shoplifting suspect had raspberry cookies in pants [AP]



ribbi
  • by Laura Northrup
  • via Consumerist


uWhy Are Some Of Disney’s Captain Phasma Costumes “Boy” Products And Others Are Unisex?r


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  • (Left: Courtesy of BleedingCool.com; Right: DisneyStore.com)

    (Left: Courtesy of BleedingCool.com; Right: DisneyStore.com)

    You might be aware of this, but Disney has a new Star Wars flick coming out soon. As such, there’s been a flood of products tied to The Force Awakens — everything from toys to costumes, droid dolls to pajama sets. One of those costumes is for the Captain Phasma character, female villain played by Gwendoline Christie (aka Brienne of Tarth on Game of Thrones) — a character that girls and boys alike might want to dress up as for Halloween (or for a regular Tuesday). So how come it’s being sold with a “BOY” label on it at a Disney store?

    The children’s version of the costume sold online in the Disney store is marketed simply as for “kids.” But a reader of the blog BleedingCool.com noticed it was a different story in a local Disney store in the U.S., sending in a photo of the costume with a “BOY” label next to the size.

    What gives? We reached out to Disney to find out why there was a boy version, if there was a “GIRL” package label as well, and why it’s a unisex product online but not on Disney’s store shelves. We were put in touch with a representative from Rubie’s Costume Company, the company who actually makes the costumes for Disney. The rep explained that “boys” and “girls” packaging was used for the Captain Phasma costume initially, but the company later decided to stick with unisex packaging, “insuring that the message conveyed that could be worn and enjoyed by both boys and girls and the adult costume by men and women.”

    “However, a small amount of product inadvertently surfaced in the market place with the ‘BOYS’ package, and for this we sincerely apologize,” the rep says, adding that all current production is clearly labeled as a unisex costume, in both kids and adult sizes.

    We reached out to Rubie’s to clarify where specifically the products could’ve surfaced in the marketplace, in addition to Disney stores, and will update this post when we hear back.



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uDelta Opening First “Sky Spa” To Pamper Employees Next Monthr


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  • After flying thousands of miles and catering to (sometimes unruly) passengers, flight attendants might need a few minutes to unwind and forget about all that work for a while. That’s part of the reason Delta Air Lines is opening three “sky spas” where employees can be pampered in their downtime.

    The Los Angeles Times reports that starting next month, employees of the carrier can get discounted beauty treatments and spa services, as well as uniform alterations, when stopping over in Salt Lake City, Detroit, or Atlanta.

    Delta says the sky spas – the first of which opens in Salt Lake City next month – are meant to keep employees happy, so they, in return, keep customers happy.

    “When our employees feel great, it’s reflected in the experience they provide our customers,” Allison Ausband, Delta’s senior vice president of in-flight service, tells the L.A. Times.

    The Atlanta and Detroit spas are slated to open next year.

    Delta Air Lines to pamper workers with airport spa [The Los Angeles Times]



ribbi
  • by Ashlee Kieler
  • via Consumerist