четверг, 31 декабря 2015 г.

uIf You’ve Received The Gift Of New Gadgets, Recycle The Old Ones Or Pass Them Onr


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  • (Dan Domme)
    Many of you are now enjoying new gadgets, whether it’s from a winter holiday present or post-holiday clearance sale self-gifting. If your new item replaced an old one, don’t throw the old one in a drawer: consider recycling it or passing it on to an organization that re-uses technology. Yep, there really is someone out there interested in your old game console and conference swag flash drives.

    CNET brought together a list of useful places to send your old electronics other than the recycling bins outside your local Best Buy. For example, you can send your old console or unwanted games to the Get-Well Gamers Foundation, which passes them on to children’s hospitals to keep them supplied with a steady supply of video games.

    RecycleUSB takes your drawer full of old USB drives, loads a version of Linux designed for kids’ educational use on them, and sends them to students all over the world. Finally, RecycleHealth takes old fitness trackers and recycles them to people in the community who need to be more active but can’t afford one.

    The easiest ways to donate your old tech [CNET]



ribbi
  • by Laura Northrup
  • via Consumerist


uGoogle Gets Access To Your Kids’ Data Because It’s A “School Official”r


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  • gafeSometimes, data has to be shared to be useful. For example, a school district needs information on the students in it, in order to function. When are they absent? What are their grades? How are things going with scheduling? So it wouldn’t come as a surprise to most parents that “school officials” are on the list of entities who are allowed to access data, even sometimes sensitive data, about their kids. But it would shock most parents to find out that Google — yes, that Google — is one of those “school officials.”

    That’s what the Washington Post points out is going on in schools around the country right this minute. Google’s tools are ubiquitous, cheap, and more-or-less user-friendly, leading them to be adopted by educators nationwide.

    That’s not the problem, on its own. This is: although federal law requires most entities to receive written permission to access students’ confidential data, there’s an exception for “school officials,” who have unfettered access… and the amount, and type, of available data has simply exploded in the 21st century.

    That loophole has allowed Google, and others, access to more data than could have been imagined when the law was first enacted int he 1970s. At that time, “school officials” actually meant employees of the district. But education has changed, and hundreds of functions — from cafeterias to testing — are outsourced to third parties.

    In 2008, then, the exemption was extended to cover any contractor that works for the district as well. To qualify for that exemption, a business working with the school must do something that the school would otherwise do itself, and those businesses that do qualify are held to the same general rules on handling student data as any other actual school official.

    A spokesperson for the Department of Education told the WaPo, “Student safety – including privacy – is a top priority for the Department. That’s why we continue to put out guidance and resources so that district leaders, schools, educators and students can use cutting-edge learning tools in the classroom while also safeguarding student privacy.”

    The kind of data Google can collect while students are using its educational tools includes everything from email and chat records to metadata — routing, length of connection, location history — that educators don’t even know exist.

    The EFF filed a complaint with the FTC about Google’s monitoring of student data about a month ago. At the time, the EFF said that even if the aggregation and anonymization always worked flawlessly, “Google’s use of students’ browsing history for its own benefit and without authorization from the student or parent, runs contrary to the letter and spirit of the Student Privacy Pledge. Aggregating and anonymizing students’ browsing history does not change the intensely private nature of the data – nor the fact that at the time of collection, it was tied to identifiable student accounts – such that Google should be free to use it, despite having promised not to do so without authorization from the student or parent.”

    Google, a ‘school official?’ This regulatory quirk can leave parents in the dark. [Washington Post]



ribbi
  • by Kate Cox
  • via Consumerist


uOur Picks From 2015: Editors’ Favorite Stories Of The Yearr


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ribbi
  • by Laura Northrup
  • via Consumerist


uSome GM SUV Owners Say Their Vehicles Are Making Them Sickr


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  • (frankieleon)

    From time to time you might feel a bit nauseated while driving (or riding) from point A to point B, and that’s pretty normal. But it appears that some General Motors SUV owners are having a bit more than just a little bout of carsickness while trolling around in their vehicles. 

    Autoblog.com reports that some full-size SUV owners have filed complaints with the National Highway Traffic Safety Administration that a buffeting and vibration problem in their model year 2015 Chevy Tahoe, Suburban, Cadillac Escalade, and GMC Yukon vehicles is making them sick.

    Owners say the issue can vary from an annoying vibration inside the vehicle to a more severe shaking that causes dizziness and headaches.

    The owner of a 2015 Suburban filed a complaint in March noting that the car was creating a “buffeting, pressure sound, and sensation at low to mid range speeds. Creating headache, dizziness and strain.”

    In another complaint, a fellow 2015 Suburban owner, tells NHTSA when driving the vehicle “we experience an awful ear pressure vibration. The car is not drivable and is causing headaches and vertigo.”

    GM spokesman Tom Wilkerson confirmed to AutoBlog that the company is aware of the complaints that it “has been tracking this issue for a while.” Wilkerson downplayed the scope of the problem, noting that that there is a fairly low rate of occurrence.

    So far, the company hasn’t found an exact cause for the issue. In some cases, Wilkinson says that balancing tires or chafing door seals has helped.

    Owner complaints filed with NHTSA suggest that a problem with a headliner in the vehicle’s roof might be connected.

    In one complaint, the owner of a 2015 Suburban tells NHTSA that the “roof will not remain attached to the roof bows. This causes the buffeting similar to a window being down when all are up. The results span from annoying to painful.”

    Another owner, this time of a 2015 Yukon, tells regulators that he brought his vehicle to a dealer at least seven times in four weeks because of vibration issues. In all, the service department replaced the driveshaft, suspension components, and more, but nothing worked.

    GM tells Autoblog that the company is working with customers on an individual basis to fix things. Owners experiencing similar issues are advised to contact their local GM service department.

    Fullsize GM SUVs have a problem that’s making owners sick [Autoblog]



ribbi
  • by Ashlee Kieler
  • via Consumerist


uApple Patent Shows System Designed To Let People Pay Their Friends From Inside iOS Appsr


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  • (USPTO)
    Usually when I’m harassing my roommate via text message to pay me back for the pizza and beer I bought her the night before, I have to use another app to request that $519 (we really like pizza). Apple is thinking about offering another option, it seems, with a patent for a system that would allow iMessage users to pay each other from within the messaging app itself, as well as from within other iOS features.

    Quartz noticed the patent filing published earlier in December, which seems to show that Apple would not only let people send money via iMessage, but in other iOS functions like phone calls, email, and calendar invites.

    The patent clearly shows how the system might work: two friends are chatting, one asks the other to pony up what they owe, and there’s a “Make Payment” button in the upper right-hand corner that would allow for that to happen, ostensibly using credit card information saved in Apple Pay.

    While every patent application doesn’t mean a company will definitely follow through, it makes sense that Apple would be exploring ways to grow its mobile payments. Other tech companies are already on that path, as well: in March, Facebook added a payment feature to its Messenger app that allows friends to send money without leaving a conversation.

    Apple wants to let you make payments through texts, phone calls, and emails [Quartz]



ribbi
  • by Mary Beth Quirk
  • via Consumerist


u2015: By The Numbersr


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  • While 2015 didn’t smash as many records for “terrible things that can happen to consumers in a single event” as 2014 — what with last year’s GM recall, Sony hack, and the like — we still had rather a lot go on in the last 365 days. Here’s a run-down of the numbers from 2015.

    Be Careful What You Wish For

    In 2015, the “hoverboard” did indeed come to pass, though not precisely in the same way it was foretold. And maybe we wish it hadn’t:

    • At least 22 of them have exploded in the U.S…
    • …causing at least 70 injuries that sent people to the ER.
    • Across the pond, in the UK, 88% of hoverboards failed safety checks
    • …and so over 15,000 were seized for safety reasons on their way in to that country.

    Driver Danger

    Happily, there were no massive 30 million-car recalls this year. But there were plenty of smaller ones, and the consequences of last year’s still linger.

    • More than 47 million vehicles faced a recall this year…
    • …including a Rolls-Royce recall of exactly 1 (one) car.
    • Meanwhile, NHTSA revised to 19.2 million the total number of cars recalled over exploding Takata airbags…
    • …in 44 separate notices.
    • At least 8 deaths in the U.S. so far are due to the defect.
    • $70 million: The fine Takata has to pay to NHTSA over this mess.

    Burrito Barf

    According to the CDC…

    • On average, 48 million Americans will suffer some kind of food poisoning every year.
    • This year, 53 of them so far have gotten sick from E Coli linked to Chipotle…
    • …plus another 5 cases that are probably connected…
    • …and 136 folks in metro Boston who got infected with unrelated but also gross norovirus from a Chipotle near BC.
    • 34.5%: The amount by which Chipotle’s stock price has dropped so far since its high ($750.42) in October.

    The Joy of Data Security

    You got data? It’ll be breached. As of December 22…

    • …there have been at least 766 data breaches in 2015…
    • …exposing at least 177,840,420 different records that we know of, with millions more not tallied or disclosed.
    • Within that, at least 121 million healthcare profiles or records have been accessed…
    • Including 78.8 million from the Anthem hack alone.

    Meanwhile, in long-term consequences…

    • Target had to pay Visa $67 million over their 2013 hack…
    • …with another $39.4 million to other card-issuing banks…
    • …and $10 million to consumers who were affected or shopped at the retailer during that time.

    Time Warner Cable and Friends

    • Number of successful attempts by Comcast to buy TWC: Zero (0)
    • Including Comcast, the number of companies Time Warner Cable has tried to sell itself to this year: 2
    • Days elapsed between the official failure of the Comcast merger and Charter’s official offer to buy TWC instead: 32
    • $55 billion: what Charter is willing to spend on acquiring TWC
    • $45 billion: Comcast’s failed offer
    • $37 billion: What Charter tried to pay for TWC back before Comcast had a go.

    Student Loans Still Suck

    Student debt remains a pressing problem for a full generation of young adults, and isn’t looking so hot for the next generation either.

    • 69% of college graduates finish with outstanding student loans…
    • …with an average debt load of $28,950.
    • That’s 6% more borrowers with an average of 2% more debt than last year, when it was 63% of students oweing an average of $28,400.
    • Graduates today will owe, on average, more than 56% more than their counterparts of only a decade ago.
    • Over 41 million Americans have an open student loan.
    • Collectively, borrowers owe more than $1.2 trillion in student debt.
    • 75: the minimum age at which the Class of 2015 will probably be able to retire.

    And Finally, Your Humble Hosts

    In 2015, here at Consumerist…

    • A staff of just 5 editors…
    • …brought you more than 5,850 stories…
    • …averaging over 23 articles posted per workday this year.
    • Of which 7 were about would-be thieves stealing meat from grocery stores by concealing it in their pants…
    • …and 1 (one) who tried the same with shellfish….
    • …while serving up 0 (zero) advertising, because that’s how we roll.


ribbi
  • by Kate Cox
  • via Consumerist


uStarting Tomorrow, Hawaii Becomes First State To Raise Smoking Age To 21r


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  • (Wesa)

    Hawaii may have been the fiftieth state to join the U.S., but when the calendar flips over to 2016 after midnight tonight, it will become the first state to raise the legal smoking age to 21.

    Back in April, Consumerist reported that Hawaii was poised to become the first state to raise the minimum age for smoking to 21 after a bill changing the age requirements passed the Hawaii Legislature. Governor David Ige then signed the bill, which bars people under the age of 21 from smoking, buying, or possessing both traditional and electronic cigarettes.

    Anyone caught in violation of the law would be fined $10 for the first offense, with subsequent incidents prompting a $50 fine or mandatory community service.

    Businesses that are caught selling tobacco products to people under the age of 21 will be fined $500 for their first violation and up to $2,000 for subsequent offenses, Buzzfeed News reports.

    While Hawaii is the first state to raise the legal smoking age to 21, a number of municipalities, including Hawaii County and New York City, have done so on a local level. Washington state, Utah, and Colorado have also considered boosting the legal minimum age.

    Proponents of such laws say raising the legal age to buy cigarettes to 21 would result in fewer smokers. In Hawaii, the state’s Department of Health says 5,600 kids try smoking every year, with 90% of daily smokers starting the habit before they turn 19.

    [via BuzzFeed News]



ribbi
  • by Ashlee Kieler
  • via Consumerist


u24 Stories We Covered In 2015 That We Never Saw Comingr


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ribbi
  • by Mary Beth Quirk
  • via Consumerist


uCar Owner Tries To Drive Vehicle Away During Snow Emergency Towr


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  • (David Dennis)
    When you live in an occasionally snowy urban area and own a car, snow emergencies are an inevitable occasional annoyance. They impose different alternate-side parking rules so plow crews can clear heavy snow accumulation from the sides of roads, towing vehicles that remain in the way. One woman in St. Paul, Minnesota tried to rescue her car, then learned that you can’t actually drive a car hooked to a tow truck.

    Yes, that’s how snow emergencies work: the plow crews need the street to be clear of vehicles so they can clean up, and police will helpfully move motorists’ cars out of the way for them if they fail to do so. They move them to an impound lot after trying to contact the car’s owner, but one St. Paul, Minnesota resident tried to solve the problem herself.

    Specifically, she allegedly tried to drive off while her car was partway up the truck’s bed. Police officers say that when they found out and arrived on the scene, the woman ran away and went back into her house.

    “She could be hurt, the tow driver could be hurt, tow truck could be damaged and even her vehicle could be damaged,” a police officer observed. “Nobody wants any of that to happen.”

    It would have cost a $75 fee for the tow truck driver to simply release her car, but she didn’t have that money on hand. Instead, she owes a higher fee to have her car released from the impound lot, and a $56 citation for remaining parked on the street during the snow emergency. In addition to that, one of her tires deflated during the tow truck ruckus, so that will need to be fixed before she can drive the vehicle home… or to a different safe location.

    She claims that she had no idea about the snow emergency.

    St. Paul Woman Tries to Drive Away While Connected To Tow Truck [CBS Minnesota]



ribbi
  • by Laura Northrup
  • via Consumerist


uOld Navy Apologizes, Pulls Toddler Shirt That Suggests Kids Shouldn’t Aspire To A Career In The Artsr


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  • oldnavytoddlerPart of the wonder of being a little kid is the idea that you can grow up to be whatever you want to be — whether that’s President of the United States, a teacher, a veterinarian, an astrophysicist or a concert pianist. So when Old Navy sold a line of toddler T-shirts that featured the phrase, “Young Aspiring Artist,” with the “Artist” part crossed out and replaced with other careers like “Astronaut” and “President,” many online expressed anger at what they saw as the company valuing other careers over those in the arts.

    After folks started calling out Old Navy earlier this week for denigrating the arts and trying to steer young ones away from spreading their creative wings and flying, the brand apologized and says it will stop selling the shirt.

    In a statement, an Old Navy spokeswoman said the retailer would “never intentionally offend anyone, and we are sorry if that has been the case. Our toddler tees come in a variety of designs including tees that feature ballerinas, unicorns, trucks and dinosaurs and include phrases like, ‘Free Spirit.’ They are meant to appeal to a wide range of aspirations,” she said, via Forbes. “With this particular tee, as a result of customer feedback, we have decided to discontinue the design and will work to remove the item from our stores.”



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uDelta Pilots Turn Around Plane To Pick Up Passengers Traveling To Funeralr


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  • (Quinn Dombrowski)

    For the most part, when a gate agent closes the door to a plane, that’s it, you’re out of luck. But that wasn’t the case for a family traveling to a funeral via Delta Air Lines earlier this month. The pilots of the plane, which had already pulled away from the gate, returned to pick up the grieving passengers. 

    Tucson News Now reports that the show of compassion took place at the Minneapolis/St. Paul airport in mid-December when a delay caused a family traveling to their father’s funeral in Tennessee to miss boarding their flight by just seconds.

    The father, who passed away earlier in the month, had asked to be buried in Tennessee. To follow through with his wishes, the family planned the Tennessee funeral from their home in Arizona.

    They booked a flight for the day before the planned funeral and things were going smoothly until they ended up sitting on the plane in Arizona for an hour after their planned takeoff.

    The delay led the family to frantically race to their connecting gate at the Minneapolis/St. Paul airport.

    “The delay gave us seven minutes to get to the gate,” the mother says. “With only two minutes to spare, we got to the gate and the attendant was not at the podium. The sky way was pulling away from the plane.”

    The woman and her children began waving at the pilot of the plane and the ground crew in hopes of getting their attention.

    “We are pleading for them to not take off,” she says. “The attendant came out of the sky way and said there was nothing she could do, as the door had already been closed. We continued to plead. If we did not get on that flight, we would miss the funeral. We had to get to Memphis.”

    While the woman and her son continued to wave down the pilots, and her daughters cried, the gate agent called her supervisor, who also said there was nothing they could do.

    Instead, they offered to put the family on another flight to Atlanta. From there they could drive to Tennessee, but they would still likely miss the funeral.

    “My son still waving his arms and pleading with the pilot through the floor to ceiling windows. I was crying and attempting to console my girls when the phone rang,” the woman said. “The pilot was pulling back to the gate to let us board the plane.”

    While the family isn’t sure why the pilots chose to come back to the gate, or if they were aware of the family’s need for travel, they’re grateful either way.

    “These pilots did not have to pull back to the gate,” the mother says. “Pilots Adams and Anderson of flight DL 3955 on Dec. 19 from [Minneapolis/St. Paul] to Memphis on Delta Air Lines have blessed my family and gave us a gift that no one else could. Thank you from the bottom of our hearts and may you both be blessed ten fold.”

    Delta pilots turn around to get family to funeral [Tucson News Now]



ribbi
  • by Ashlee Kieler
  • via Consumerist


uAnother Year That Shouldn’t Have Been: The 50 Most Embarrassing Stories From 2015r


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  • The end of the year is a time to reflect on the good times, bad times, and those that just made you scratch your head in disbelief. While there were plenty of really great – and not so great – things that happened in 2015, we’re here to remind you of some of the most baffling, embarrassing, and gaffe-worthy business and consumer stories that graced the pages of Consumerist in the last 12 months. 

    Like most other years, 2015 was rife stories that left us wondering just who has control of companies’ social media platforms and how many times companies have to make insensitive products or ads before they get the idea that it’s just not okay.

    From derogatory, mean-spirited receipt descriptions to ads that suggested “no doesn’t really mean no,” there was no shortage of fails, gaffes, and just plain stupid comments, social media posts, and apologies made in 2015.

    So without further adieu, here is Consumerist’s list of stories that make us go “What, The What?”

    APOLOGIES HEARD ‘ROUND THE WORLD

    Image courtesy of marielle.m.n.o.p
    Every year, without fail, a number of companies do something that warrants a great big “we’re sorry.” While these apologies are generally warranted, the reasons why they’re needed in the first place can often be perplexing.

    1. Plastic Cups Are The New Urinal: In April, the Chicago Cubs issued a truly astonishing apology after wait times for the restroom on opening day became excessive (about 45 minutes), leading some baseball fans to take matters into their own hands: seeking out remote corners of the stadium to pee into plastic cups or just sprinkle on the ground instead of waiting in the long lines.

    2. The New Legal Drinking Age Is 2: That is if you happen to be a Texas Roadhouse location in North Carolina. The restaurant issued an apology in March after serving a 2-year-old Sangria, instead of cranberry juice.

    3. What Tweet?: Sometimes it’s hard for a company to admit when it was wrong, that appeared to be the case for Bud Light after the company tried to discreetly delete a Tweet suggesting people randomly walk around pinching others who didn’t wear green on St. Patrick’s Day.

    4. The Food Illness Apology Train: Chipotle CEO Steve Ells has been on a mea culpa parade in recent months, asking for forgiveness for a string of food safety issues that left hundreds of customers ill after eating at the fast casual restaurant.

    5. A Long Time Comin’: When taking over a company, you also agree to take over that company’s problems – even those with former customers. Such was the case for Oscar Munoz, the new CEO of United Airlines. The first action on Munoz’s to-do list: apologize for five years of merger-related problems.

    6. “Get An Interpreter” Is Not An Acceptable Thing To Tell A Deaf Person: The U.S. Postal Service issued an apology to a Florida woman after workers at her local post office refused to accommodate her by providing service through writing, instead they allegedly mocked her and made her feel humiliated.

    7. Passive-Aggressive Apology: In an attempt to bring awareness to excessive hotel fees that it doesn’t charge (or misses out on, we’re not sure which), Airbnb plastered several passive-aggressive ads around San Francisco. They were not greeted warmly by employees, and the company eventually acknowledged that workers were right to be “embarrassed and deeply disappointed” in their employer.

    8. Things You Don’t Want To Find In Your Seat-Back: Vomit. You don’t want to find a full barf bag of, well, barf waiting for you after boarding a flight. United Airlines issued an apology for just this after a couple found a full barf bag in a blanket in the seat-back pocket in front of them. To make matters worse, while handing over the bag to a flight attendant, it spilled on both her and her husband.

    9. People Will Buy Anything…: …Except for asparagus water that cost $6. Whole Foods apologized for accidentally selling bottles of water with several stalks of asparagus floating around.

    10. Fishy, Fishy, Fishy: PetSmart issued its regrets in July after a video posted on Facebook showed live goldfish swimming in a bag that had been chucked in a store’s garbage bin. The pet store said the whole thing was a misunderstanding, an employee apparently didn’t realize some of the fish in the bag were still alive.

    THE AWARD FOR INSENSITIVE PRODUCT OR AD GOES TO….

    Companies continue to astonish us by knowingly or unwittingly using symbols or images that evoked memories of horrific events in our past, or belittle cultural figures. Nothing changed in 2015:

    11. Gandhi Should Never Be A Robot: New England Brewing Company kicked off the year with a bit of controversy after plastering their India Pale Ale with a label depicting Gandhi as a robot. As one might expect, the “Gandhi-Bot” brew did not go over well with a lot of people, and the company eventually changed the beverage’s name.

    12. We Shouldn’t Be Surprised By Urban Outfitter’s Tapestry That Looks Like A Concentration Camp Uniform: Last year it was the infamous Kent State sweatshirt, this year it was a grey-and-white-striped tapestry with pink triangles that looked “eerily reminiscent” of uniforms gay male prisoners wore in Nazi concentration camps.

    13. Fanta’s History Is An Entire Peoples’ Tragedy: Sure it’s great to celebrate important milestones in business, but when Coca-Cola decided to look back on the birth of Fanta, it failed to account for the fact that people can do math and would figure out that the Coca-Cola syrup scarcity 75 years ago in German (where Fanta was created) had a little something to do with the Nazis. So, maybe it wasn’t such a great time, after all.

    14. The Case Of The Upside-Down Flag T-Shirt: PacSun removed a T-shirt that featured an upside-down flag from its stores and online in May after receiving backlash from customers, who viewed the item as disrespectful and called for a boycott of the chain.

    15. Comparisons Between The Iwo Jima Flag Raising And Dudes Playing Basketball Is Not Okay…: Under Armour pulled a “band of ballers” T-shirt in May after the company was criticized for basing the imagery on a famous photograph taken of soldiers raising a U.S. flag on the Japanese island of Iwo Jima during World War II.

    16. … And Neither Is Including Concentration Camps In A Video Game: Google subsidiary Niantic Labs apologized in July when a German newspaper found that so-called “portals” within a mobile role-playing game were located within concentration camps like Dachau, Sachsenhausen and a slew of others.

    17. Hypodermic Needles Aren’t Writing Tools: Pens come in all shapes and sizes, but novelty pens that look like hypodermic needles? Target felt the ire of drug abuse prevention advocates when life-like, needle-shaped pens popped up in stores around Halloween.

    18. “Chai Maintenance” Issues: A Hanukkah-themed sweater sold at high-end retailer Nordstrom failed to get people in the holiday mood in November. Instead, the company received backlash from people claiming the sweater, emblazoned with a menorah and the phrase, “Chai Maintenance” across the chest, was an unfair stereotype of Jewish women. Chai is the Hebrew word for life, and sounds somewhat like “high” when pronounced.

    NO MEANS NO, UNLESS YOU’RE BUD LIGHT OR BLOOMINGDALE’S…

    Image courtesy of Courtesy: Imgur
    When in doubt it seems that companies adhere to the idea that “sex sells.” But for a few companies 2015 proved to be a cautionary tale of how not to mix suggestive behavior and advertising.

    19. That’s Not What We Meant, Promise: Being spontaneous can be great, but Budweiser learned last spring that maybe it should not have suggested that being “up for whatever” means turning a woman’s “no” into a “yes.” The company’s marketing campaign proposed that it was the “perfect beer for removing ‘no’ from your vocabulary for the night.” The company later apologized for the apparent gaffe, saying it never intended to condone disrespectful or irresponsible behavior.

    20. Don’t Secretly Get People Drunk: It might be cute in movies when some wacky friend at a party pours some liquor into the punch bowl, but it’s not that charming in real life. That’s why Bloomingdale’s apologized in November for an ad that appeared to encourage a well-dressed young man to spike the drink of a well-dressed young lady looking away from him, with the caption: “Spike your best friend’s egg nog when they’re not looking.”

    21. Hardcore Heinz Porn: An expired web domain sent Heinz Ketchup lovers who scanned a QR code looking to create their own bottle label somewhere much more adult: a hardcore porn website.

    22. Not A PG-Rated Movie Preview: A Florida movie theater came under fire in April when a mother said it showed a suggestive make-up ad featuring people putting on lipstick and kissing each other before a showing of the PG-rated animated kid’s film Home.

    23. Kid-Friendly Social Media And (Kinda) NSFW Pics Don’t Mix: Crayola started off the year cleaning up a social media mess after a hacker allegedly took over the company’s Facebook page, plastering it with juvenile but decidedly not kid-friendly updates.

    24. Pee Humor: Google took the blame in April when someone used the editing tool in its Map Maker to create an Android figure urinating on an Apple logo somewhere near Pakistan. The company took down the image and temporarily suspended the editing tool for a time.

    25. Target, Home Of Heavy Breathing: Shoppers at a California Target store got more than was on their list when the intercom system began playing porn for everyone to hear. The noises reportedly went on for about five minutes, while the store’s workers generally freaked out. Target later said that it believes the sounds of professional coitus originated from an outside source.

    WHAT’S CUSTOMER SERVICE GOT TO DO WITH IT?

    Image courtesy of Courtesy: Elliott.org
    Some companies just never learn (cough, Comcast, cough), but customer service should be a top priority. After all, if you don’t have customers, you don’t have revenue.

    26. To Be Fair, Most Comcast Customers Are Angry: After years of dealing with customer complaints, Comcast, in October, appeared to just give up and assume everyone contacting it on Twitter feed was angry.

    27. Comcast Changes Customer’s First Name To “A**hole”…: Comcast started the year on the outs with at least one customer, after someone at the company renamed her account “A**hole Brown.” At first, reps for Comcast didn’t appear to take the issue seriously, but once the media found out, Kabletown higher-ups took a bit more of an urgent stance.

    28-30. … and “Whore,” “Dummy,” “Super B*tch,” and “C*nt”: Comcast employees apparently didn’t get that bestowing decidedly unfriendly names on customer accounts wasn’t a good look for the company. Following “A**hole Brown” in January, a slew of individuals came forward claiming reps for the cable company changed the names on their accounts out of spite. The company, of course, apologized and promised to take action against those responsible.

    31. When Reps And Prank Callers Sound The Same: Comcast’s customer service image didn’t get any help in February when pranksters made some bizarre and profane calls to customers who Tweeted their service issues to the @comcastcares Twitter account. There was some confusion at first on whether or not the callers were actual reps for the cable company, because, you know, it is Comcast.

    32. Can’t See Your Team Here: Time Warner Cable told subscribers in the Los Angeles area that if they wanted to watch the Dodgers, they should switch to a company that provides SportsNet L.A. The only problem? TWC was the only cable company in the region offering the channel (which it co-owns).

    33. Comcast CEO Try His Goodest To Explain Why Data Cap So Much Important: CEO Brian Roberts, whose daddy just also happened to start Comcast, attempted to ease his customers’ minds about data caps earlier this month, explaining that those who use the most should pay the most, while failing to apply that same caveman logic to those customers who use the least.

    34. American Airlines’ Delays Customer Call Six Hours: We’ve all been subject to a long hold time while calling a major U.S. company, but six hours is a little excessive. That’s exactly what an American Airlines customer endured back in March. The would-be traveler didn’t actually get the problem handled in that chunk of time, they simply hung up after realizing it was a line to nowhere.

    35. Rent, Cable Bill It’s All The Same For Comcast: As if Comcast doesn’t charge customers enough for their services, the company also apparently has no problem taking more money, even when it’s clear the rent check they received was sent by accident.

    36. But There’s Nothing To Return: In October, a Dish rep less-than-sensitively demanded a couple — who had just lost their home in a California wildfire — return their equipment despite knowing the devices had been destroyed in said fire.

    37. Sorry Isn’t Good Enough For Sephora Customers: Beauty store Sephora hosted an “Epic Rewards” special event, promising customers amazing deals like a trip to Paris if they accumulated enough points by, you guessed it, buying products. But when it came down to the event, most customers left empty-handed. At first the company chalked it up to “snooze-or-lose,” and people were not too happy about that.

    38. No Apology Here, You “Beast”: The owner of a Portland, Maine, diner refused to offer an apology to a family after calling a crying child a “monster” and “beast” on Facebook. The post, which was in response to the child’s mother’s own post, was not met kindly by the Internet (though some gave the owner virtual high-fives for calling out parents with loud kids).

    IT’S ALL ABOUT THE BREAST…FEEDING

    Image courtesy of chispita_666
    Here at Consumerist we support the right of parents to feed their infants however and wherever they choose. Also, it’s the law. Unfortunately, not everyone feels that way, making 2015 yet another year rife with examples of companies trying to shame nursing mothers.

    39. A Pet And A Baby Are Two Different Things: United Airlines received an Internet butt-kicking in October after an employee for the airline suggested a mom pump her breast milk in the Dulles Airport pet relief area. The airport doesn’t have a designated breastfeeding area, but officials there say they’re working on it.

    40. There’s No Shame In Feeding Your Child: A woman claimed in March that a United Airlines (again) flight attendant publicly shamed her — and tossed a blanket to her husband — in an attempt to get her to cover up while feeding her baby during a flight.

    41. You Gotta Check The Breast Pump: A nursing mother received an apology from Delta Air Lines in January after the airline forced her to check the bag containing her breast pump, despite a policy that says medical devices don’t count against carry-on bag limits.

    42. Dressing Rooms Aren’t For Breastfeeding: That is according to a Marshall’s employee in Oregon, who refused to let a mother nurse her child in one of the rooms. The company later issued an apology, noting that policy “instructs associates to allow customers to breastfeed as they choose within stores.”

    43. Cover Up Or Leave: That’s what one Illinois woman says a local restaurant told her to do while dining out with her family. The woman shared her story on Facebook, and the owners of the restaurant says he received violent threats.

    THE CUSTOMER IS (FILL IN THE BLANK WITH MEAN, CRUEL DESCRIPTOR)

    Image courtesy of 9News.com
    Calling people names is not okay. Using racial slurs and other derogatory descriptions is even worse. Yet, several businesses — or their employees — did just that this year.

    44. Comcast Isn’t The Only Company To Nickname Customers: A Georgia woman received an unfriendly salutation on a receipt after visiting a local car wash in September. Unsurprisingly, the note, which read “B*tch is crazy,” was not met kindly by the patron.

    45. Not For The Customer’s Eyes: A Denver restaurant owner apologized in August after a supposed joke between the front-of-house staff and kitchen staff made its way onto a customer’s printed receipt. The offensive statement: “You F*ing Mexicans.”

    46. A Merging Of Racial Discrimination: A Pizza Hut customer in Arkansas got more than their ordered pie in May, opening up their pizza box and finding that “KKK” and a swastika had been scribbled on the inside of the lid in marker. Underneath the pizza, someone had written a racial slur. The three employees deemed responsible were fired.

    47. More Racist Receipts: A New Orleans restaurant fired a server after he supposedly wrote “N– 100% DISLIKE” on a woman’s receipt.

    INEQUALITY IN TOYS (STILL) SHOULDN’T BE A THING

    Image courtesy of Left: Courtesy of BleedingCool.com; Right: Courtesy of DisneyStore.com
    Last year, LEGO received widespread backlash when it seemingly overlooked the fact that women could be scientists, and Mattel drew an equal amount of ire after portraying Barbie as being incompetent when it comes to computers and coding. Unfortunately, things didn’t exactly get better in 2015. In fact, some toy companies even toyed the line of discrimination for disabilities, too.

    48. LEGO, Little Girls Don’t Need Beauty Tips: LEGO’s Club magazine offended some parents when a spread about the company’s Friends salon play set offered advice about the best hairstyles for their faces. The advice was seen to be promoting beauty standards to youngsters. The magazine is targeted toward children as young as five.

    49. Lollipop, Ice Cream… Anything But “Window Licker”: Things didn’t get any better for LEGO three months later, when it was chastised for describing a toy named “Turg” as “part frog, part chicken, part back-of-the-bus window-licker, this Mixel has the longest tongue of them all.” People quickly called the company out for its used of a term they deemed offensive to those with disabilities.

    50. Unisex Doesn’t Mean Costume Should Be Labeled “Boy”: Disney found itself in a bit of a gendered controversy around Halloween when a Disney store was selling a costume of Captain Phasma (of The Force Awakens fame) with a “BOY” label, when the online store sold it as unisex.



ribbi
  • by Ashlee Kieler
  • via Consumerist


uThe World’s Largest, Most French Fry-Box-Shaped McDonald’s Is Now Closedr


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  • (YouTube
    McDonald’s lost its biggest restaurant in the world last night. Which sounds like a sad thing, to folks who value size and fried potato shapes, probably, but don’t fret — an even larger location is in the works.

    The famous French fry-box-shaped McDonalds in Orange County, FL shut its doors permanently at 11 p.m. on Wednesday, the Associated Press reported.

    It’s reportedly the biggest McDonald’s known to man (aliens have yet to weigh in) and has fed millions of hungry mouths since it opened in 1976. And it wasn’t all cheeseburgers and neon green pickles that you swore you asked not to receive at this location, either: bowling, slides, and video games were also said to be popular activities at this Golden Arches outpost.

    Lest your tears overwhelm you, you should know that a so-called state-of-the-art and apparently larger replacement is in the works nearby, with an expected debut of February.

    In the meantime, if you work at the world’s smallest McDonald’s, we’d love to hear from you.

    World’s largest McDonald’s closes as replacement nears opening [Associated Press]



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uWhat Does It Take To Get On The FDA’s “Most Wanted” List?r


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  • fdamostwantedWe all know that law enforcement agencies like the FBI and Interpol publish lists of fugitives wanted for things like murder, armed robbery, terrorism, and kidnappings. But did you know that the Food and Drug Administration also maintains a list of “Most Wanted” fugitives?

    The current FDA list contains a dirty dozen on-the-run suspects, wanted for a variety of reasons. Lest you think these are things like “putting undeclared soy in a protein bar,” a closer look at these allegations shows that these are some truly awful offenders.

    There’s Dushyant Patel, the former president of a North Carolina company called AM2PAT, which sold syringes pre-filled with the important anti-coagulant Heparin. Patel falsely claimed that his products had been made under approved, sterile methods. In fact, according to the FDA, he shipped Heparin needles without doing any sterility testing, resulting in the deaths of at least five people along with hundreds of hospitalizations for bacterial infections linked to the unclean syringes.

    Another FDA fugitive is Stephen Van Rooyen, who previously operated a Georgia company called Biomark International, selling stem cells and stem cell injections to treat Amyotrophic Lateral Sclerosis (aka “Lou Gehrig’s Disease”), Multiple Sclerosis, and other chronic diseases. According to the FDA, Van Rooyen and his accomplice Laura Brown used stem cells that were only intended for use on lab animals, but still charged patients between $10,000 and $32,000 per injection for treatments they said would cure these afflictions. In all, they raked in more than $1 million from this heartless deception.

    That’s nothing compared to the $12 million in bogus Lipitor tablets imported and manufactured by Pablo Manuel Fernandez back in 2002 and 2003. The FDA says Fernandez and his pals were making fake versions of the cholesterol-lowering drug in Costa Rica and Honduras, then illegally shipping the pills to the U.S. Fernandez, who already has a 1995 conviction for cocaine trafficking on his sheet, has been on the run for more than a decade.

    A more recent FDA fugitive is Nuritsa Grigoryan, who the FDA says wrote fake prescriptions, using a real doctor’s name and license number. Making matters worse, the alleged “patients” named on these prescriptions were actually victims of ID theft. Once these folks’ Medicare or Medicaid plans paid for the drugs, the pills were then funneled back to the pharmacies then sold on the black market. Grigoryan was convicted in 2014 on five felony charges and faces 35 years behind bars. Or at least she will if police ever find her. In Feb. 2014, she unlawfully removed her ankle monitor, obtained a passport from an Armenian consulate in California, and fled the country.



ribbi
  • by Chris Morran
  • via Consumerist


uBlasts From The Very Recent Past: Consumerist’s Most-Read Stories For 2015r


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ribbi
  • by Chris Morran
  • via Consumerist