среда, 14 октября 2015 г.

uAmerican Airlines, US Airways Merge Reservation Systems This Weekendr


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  • (yooperann)

    American Airlines and US Airways officially become one on Saturday. Okay, they finalized their $17.7 billion merger nearly two years ago, but this weekend they integrate their reservations systems. As we all know from experience, that can be a pain for travelers. 

    But American assures their passengers that won’t be the case, the Chicago Tribune reports.

    The company says it has spared no expense when it comes to making sure the integration of the systems goes smoothly — you know, not like that one over at United and Continental back in 2012 (for which the airline’s new CEO just apologized).

    In all, American says it prepared for the end of US Airways as we know it by conducting six full-scale tests of the migration with five million mock reservations prior to Saturday’s self-imposed deadline.

    The carrier has also set up a system to redirect all US Airways websites to American’s on Saturday and disabled the US Air mobile app.

    While officials with the carrier say they don’t foresee any issues, they can’t guarantee the move will be a complete success. And so, in hoping-for-the-best-but-preparing-for-the-worst, the airline has increased staffing levels at airports by 20% on Saturday and reduced its schedule by about 200 flights.

    Despite the proactive approach, the Tribune suggests consumers traveling with the airline this weekend get to the airport a little early, you know, just in case.

    Flying American Airlines on Saturday? You may want to check in early [The Chicago Tribune]



ribbi
  • by Ashlee Kieler
  • via Consumerist


uWhat Key Players Are Telling The FCC About The Charter / Time Warner Cable Mergerr


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  • timecharterlogoThe three-way Charter/Time Warner Cable/Bright House merger hit one of its major milestones this week, as the first deadline for filing comments with the FCC has come and gone. As one might expect, consumer advocates and competing businesses are less than thrilled with the major merger plan.

    Definitely Against
    Consumer advocates may not be quite as volubly and vehemently opposed to this merger as they were to Comcast’s attempt to buy Time Warner Cable, but neither are they fans. Several have filed petitions in opposition to the merger.

    Among them are Free Press, Public Knowledge, Common Cause, Open MIC, and Consumers Union (the advocacy arm of Consumerist’s parent company, Consumer Reports).

    In general, the consumer advocates argue that the merger would squeeze out what little competition exists; that Charter would have disproportionate reach in the video marketplace; that New Charter would have the leverage to require payment for interconnection; and that the debt that Charter would be incurring to finance the merger would strongly incentivize them to get more revenue from anywhere possible (i.e., rising rates).

    As Public Knowledge et al. put it, “An arms race where consolidation begets consolidation, where constant dealmaking increases the industry’s debt-load, and where cost-cutting takes the place of innovation, is not likely to lead to lower prices, increased diversity of content, or new services for consumers.”

    The Greenlining Institute and the Writers Guild of America, West also filed comments against the merger. Greenlining Institute says that the transaction is not in the public interest because it would disproportionately harm low-income consumers, who are “less able to afford rate increases, overage fees, early termination fees, or unreasonable or excessive non-recurring charges than other subscribers.” The WGA, on the other hand, cites harm to competing programming providers, competing pay-TV subscription companies, and broadband competition.

    Common Cause also collected and presented a huge number of individual consumer comments through their own form letter.

    Consumer advocates were not the only opposition; Dish Network also filed a petition to deny. Dish argues that the merger would create a nationwide cable duopoly — Charter and Comcast — in which it would have trouble competing with its over-the-top service, Sling. Dish outright calls the merger similar to the failed Comcast/TWC bid, including several pages of matching quotes from the two organizations, and arguing that just because Comcast is still bigger, does not mean a larger, merged New Charter will be okay.

    Completely In Favor
    Counting the cost of philanthropic endeavors as part of the business of making business is completely common. Comcast relied heavily on those connections when it tried to buy Time Warner Cable last year. The businesses at play here have drummed up letters of support from dozens of small regional organizations that they have worked with in the past.

    Dozens of Chambers of Commerce of small and medium towns and cities have signed on in favor, as have some mayors. Several non-profit and philanthropic organizations have also jumped on board, from Boys and Girls Clubs to museums.

    The letters from townships, Chambers of Commerce, and the like all tout the benefit of internet access and jobs creation in their areas. These tend to say things like, “New Charter has committed to invest in [our town or region],” or, “New Charter will be able to expand high-speed service in [our town or region].”

    Non-profit organizations tend to cite “financial and networking support” that one of the merging entities — sometimes Charter, sometimes Time Warner Cable — has provided to them into the past. Many specifically call out the usefulness of broadband internet in promoting STEM education among lower-income, underserved children. The non-profits argue that allowing New Charter to expand will allow each of them to work better in meeting their missions, from housing to education.

    Or Perhaps We Should Pause And Actually Discuss Something Else
    There is a category of comments that basically says, “Procedurally, something is wrong or irritating here that adversely affects us so let’s hit pause on the whole thing with these guys and talk about us for a while first instead.”

    The National Association of Broadcasters asked the FCC to hold the proceeding until after reviewing and revising rules on broadcast TV ownership.

    Another large group of media businesses, including CBS, Disney, Scripps, Time Warner, 21st Century Fox, Univision, Viacom, the MPAA, and the Chamber of Commerce, is still annoyed about the way confidential information is treated in merger discussions. They want the entire proceeding shelved until that can be revisited. Comcast — on behalf of its media arm, NBCUniversal — asked for basically the same thing in a separate filing. (Comcast couldn’t be a part of the group that complained during the last mega-merger review, because they were one of the entities trying to do the merging.)

    AT&T doesn’t exactly object, but wants the FCC to take deeper looks at basically every aspect of the transaction first and then maybe oppose it anyway. The company, which just completed its own $49 billion merger with DirecTV, wrote that it “does not oppose the Charter/Time Warner Cable/Bright House merger,” but that the FCC should “consider the impact of cable consolidation and coordination on emerging competition” because the cable industry is “marked by a lack of head-to-head competition.”

    (You don’t say, AT&T.)

    Now What?
    The first deadline has passed, but the pleading cycle carries on. Replies to comments are due early in November, and replies to the replies are due a few weeks after that. The docket will be closed to new opinions, if everything stays on track, before Thanksgiving, after which the FCC will continue digging through the data.



ribbi
  • by Kate Cox
  • via Consumerist


uBorrowers With Federal Student Loans Made By Private Lenders At Greater Risk For Defaultr


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  • (Jason Cook)

    Consumers who took out federal student loans through private lenders are more likely to default on their debts than their counterparts who received federal loans through the Department of Education, in part because these borrowers have difficulty obtaining adequate information on repayment options. 

    That’s according to the Consumer Financial Protection Bureau’s recently released annual report [PDF] on student loan complaints.

    The report, compiled by Acting Student Loan Ombudsman Seth Frotman, raises concerns about repayment problems facing those with older federal student loans that were made by banks and other private lenders.

    Although the government issues the bulk of federal student loans now, that wasn’t always the case.

    Before 2010, private lenders made provided most federal student loans to borrowers though the Federal Family Education Loan Program (FFELP).

    Under the program, loans (Federal Stafford, PLUS, and Consolidation Loans) were made through a public/private relationship involving borrowers, schools, lenders, and the federal government; private lenders (such as local banks or credit unions) provided the money for the loans and the federal government subsidized and reinsured the loans

    While that program has since ended, many borrowers still owe the balances on their loans.

    “These loans were once the most common way to borrow for college and borrowers with these loans still make up nearly a third of all student loan borrowers— owing more than $370 billion in outstanding debt,” Frotman says in a blog post.

    Borrowers tell the CFPB that they have had difficulty obtaining accurate information from lenders about these older debts, which has often led to loan defaults and missed payments.

    In fact, the CFPB estimates that at least 30% of FFELP borrowers are behind on their loans or are already in default.

    While the student loan borrowers are eligible for plans aimed at making it easier for them to repay their loans, the report found 95% of FFELP borrowers are not enrolled in income-driven repayment plans.

    According to the CFPB, this is often because borrowers have run into issues having paperwork processed on time.

    “I have a loan with [servicer] and I have not been given any help dealing with my payment options. I have filled out applications for an [income-based repayment plan] and forbearance,” one borrower tells the CFPB. “Customer service is constantly giving me false information and not helping me to get my payments lowered…They are not helping me to resolve this payment to a payment that I can afford.”

    The CFPB sees this lack of assistance and accurately disseminated information obtained by borrowers of older student loans to be “continuing signs of student debt stress.”



ribbi
  • by Ashlee Kieler
  • via Consumerist


uPolice: Walmart Shopper Doused Halloween Costumes With Lighter Fluid, Set Them On Firer


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  • (Michael)

    There always has to be someone – or something – that tries to ruin everyone’s favorite spooky holiday: the thief who wiped out a preschoolers’ pumpkin patch, the wild boars that threatened to put a damper on trick-or-treating, and now a California man who allegedly set an aisle of Halloween costumes on fire at Walmart. 

    A 40-year-old man was arrested Tuesday on suspicion of arson after police claim he sprayed lighter fluid on a rack of Halloween costumes and set them on fire, prompting the evacuation of the store, KTVU-TV reports (warning: link has video that autoplays).

    Police say surveillance footage of the incident shows a man taking a two-liter bottle of charcoal lighter fluid off a garden area shelf and walking around the store.

    “Once he was in the store, they saw some sort of container inside a cart that was leaking liquid as he pushed it throughout the store,” San Leandro police Lt. Robert McManus said.

    A short time after witnesses saw the man pushing the cart, a fire started in the Halloween area. A customer posted a video on Twitter showing candy and costumes on fire and smoke billowing down the aisle.

    “A lot of families were in the store purchasing items for Halloween,” the man told NBC Bay Area (warning: link has video that autoplays). “That’s something that’s heartbreaking.”

    Walmart security was able to apprehend the man before police arrived. No one was injured in the incident and authorities say they have yet to discover a motive.

    “We are still reviewing surveillance video from the store, interviewing witnesses and evaluating evidence, hoping to piece this incident together,” Lt. McManus said Tuesday evening. “Although we don’t know how many customers and employees were in the store when the fire started, we do know that it was a very dangerous situation that placed others in danger.”

    Fire at San Leandro Walmart prompts evacuation [KTVU-TV]
    Halloween Costumes Set on Fire Inside San Leandro Walmart [NBC Bay Area]



ribbi
  • by Ashlee Kieler
  • via Consumerist


uStarbucks Will Add Live Barista Video To 2,400 Drive-Thrusr


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  • A friendly interaction with no camera intermediary. (Renee Rendler-Kaplan)
    When shouting your order into a personality-free loudspeaker at Starbucks, do you ever wish that you could make eye contact with the barista? The chain will be adding video screens to drive-thru lanes after successfully experimenting with the idea in Seattle. The screen will have a selection of menu items in addition to the potentially cheerful face of the person taking your order.

    This adds a useful feature that other restaurants with drive-thru, notably McDonald’s and Sonic, have offered for a while: a running tally of the items you’ve ordered and the total as the employee enters them in the system, so the customer can verify the order in real time.

    Ultimately, adding a video screen is about making the experience of shouting at an outdoor speaker more personal. “Our brand is defined quintessentially by the experience in our stores,” founder and CEO Howard Schultz told investors earlier this year, emphasizing one thing that may be even more important than coffee. “And our stores come to life by our people.”

    Starbucks Is Adding Drive-Thru Video Screens to Improve Service [Bloomberg]



ribbi
  • by Laura Northrup
  • via Consumerist


uJetBlue Expects To Have Free WiFi On All Planes By Fall 2016r


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  • (Boss Meg)

    For the past two years, JetBlue has fancied itself as the only airline that would someday offer customers free in-flight wifi on all its planes. While the carrier hasn’t quite captured the title just yet, it plans to have it in hand by next fall. 

    JetBlue announced on Wednesday that after recently meeting two milestones for its Fly-Fi service, it anticipates offering the in-flight connection to all passengers on all flights by the fall of 2016.

    “Soon every JetBlue customer will step onboard knowing their aircraft is equipped with free, fast Internet and entertainment,” Jamie Perry, vice president of brand and product development, JetBlue, said in a statement.

    In a progress update on Wednesday, the company said it has completed the installation of Fly-Fi on its entire fleet of 150 Airbus A320 and A321 aircraft.

    Additionally, the first Fly-Fi enabled E190 airplane hit the open skies last week. That fleet will be equipped with the in-flight wifi service over the next year.

    When the carrier first announced its service, it claimed it was the first airline to use “high-speed Ka-band satellite connectivity” about eight-times as fast as other in-flight wifi options.

    JetBlue’s push to complete its Fly-Fi installation comes as the company announced earlier this year that it would partner with Amazon to offer free streaming to Amazon Prime subscribers.

    As Consumerist previously reported, JetBlue’s current free wifi for passengers is suitable for web browsing and checking email, but to get the sort of bandwidth to download large files or use VPN, you’d have to pay about $9 for its Fly-Fi Plus service.



ribbi
  • by Ashlee Kieler
  • via Consumerist


uDole Recalls Bagged Spinach Over Salmonella Concernsr


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  • 635804157037254537-spinach-bagIf you recently purchased some Dole brand bagged spinach at the supermarket, it’s time to go check out the bag to see if it’s among the spinach being recalled for possible salmonella contamination.

    The folks at Dole Fresh Vegetables have recalled certain bags of Dole Spinach sold in grocery stores in 13 states — Connecticut, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Missouri, New Jersey, New York, Ohio, Pennsylvania, Tennessee, Wisconsin — after the Michigan Department of Agriculture tested a sample of the product and got a positive result for salmonella. Dole says it currently knows of no illnesses associated with the spinach.

    The recalled spinach has an “Enjoy By” date of Oct. 15, and product codes of A27409B or A27409A. Both the date and the product code can be found on the upper right-hand corner of the package. They also have a UPC code of 7143000976 on the back.

    Dole says no other spinach products are involved in this recall.

    If you have one of the recalled spinach bags, don’t eat any of it. Dole says to discard any remaining product. Consumers with questions can call the Dole Food Company Consumer Response Center at (800) 356-3111, which is open 8:00 am to 3:00 pm (PT) Monday – Friday.



ribbi
  • by Chris Morran
  • via Consumerist