пятница, 9 октября 2015 г.

uPeople Don’t Really Want To Live Next To A Vacation Rental Party Houser


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  • (Chris Goldberg)
    It’s not that people in residential neighborhoods don’t like tourists, or that they don’t want their neighbors to make money by occasionally renting out their homes on AirBNB or HomeAway. It’s that they didn’t sign up to live next to a party hotel, and services that let people rent out their homes very easily also make it super-easy to buy an ordinary house and turn it into a party rental.

    Neighbors are usually not thrilled about their new temporary guests. The New York Times’ Ron Lieber rented out a house in Austin, TX that’s marketed to people visiting that city for a “good time,” and he threw his own very tame party, inviting neighbors over to chat about what it’s like to have a constant rotating cast of new neighbors.

    “Sometimes, when they are outside, they’re playing beer pong just wearing their underwear,” one 11-year-old who lives near the house explained to Lieber. She shouldn’t have neighbors like that for at least another seven years.

    People in Austin have created grassroots groups to stop the use of residential properties as mini-hotels, which neighbors complain is bad for their own quality of life as well as hurting their property values when they need to sell their homes.

    New Worry for Home Buyers: A Party House Next Door [NY Times]
    NEIGHBORS FOR SHORT TERM RENTAL REFORM [Official Site]
    My neighbor is an Airbnb host. What do I need to know? [AirBNB]



ribbi
  • by Laura Northrup
  • via Consumerist


uCumberland Farms Uses Payment App To Create Loyal Customersr


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  • (Rusty Clark - DJ Zippergirl)
    While Chevron is experimenting with NFC-compatible mobile payments in a few California gas stations, East Coast fuel and convenience store Cumberland Farms is using their own mobile payment app to keep customers loyal, cut back on credit card fees, and even get gas-buying customers into the store. Their secret is not so secret: it’s a loyalty card and payment app similar to the one that Starbucks uses.

    Here’s the catch: the app is directly linked to customers’ bank accounts, which is how the company saves money on credit card processing fees. If you’re comfortable with that, you can get 10 cents off per gallon when using the app.

    This isn’t a sustainable solution for all businesses: imagine customers keeping a separate payment app for every store they visit, like a wallet full of virtual store credit and loyalty cards. However, Cumberland Farms has found that the system keeps customers loyal to the chain, and that the prospect of saving ten cents by waving a phone barcode at the gas pump is a pretty good deal.

    Customers also receive coupons for a free drink after buying about two tanks’ worth of gas, and surprisingly, they actually redeem them.

    Why Some Gas Stations Give Discounts When You Pay With an App [Bloomberg]



ribbi
  • by Laura Northrup
  • via Consumerist


uNew “Space Bins” Increase Aircraft Carry-On Capacity By 48%r


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  • The new "space bins," featured on the left, can hold two more bags than traditional overhead bins.

    Earlier this year, airline groups proposed a plan that would have required airlines to adopt a smaller carry-on bag standard. That idea was eventually scrapped, and that’s probably a good thing considering airlines are now looking to add roomier overhead storage bins through cabin upgrades.  

    Boeing announced that Alaska Airlines will be the first carrier to receive a revamped Boeing 737 aircraft that includes so-called “space bins.”

    The bins – which boost carry-on capacity by about 48% – will be able to accommodate six bags per bin compared to the current rate of four bags. In all, Boeing says Alaska’s 34 new planes will each hold about 174 bags in the overhead space, up from the 117 bags current aircraft accommodate.

    Brent Walton, Boeing’s new features manager for the 737, says the new accommodations came as partnership between the manufacturer and airlines to enhance passenger experience.

    “We have a strong record of delivering value with innovative interior features like bigger bins that help reduce passenger anxiety about overhead storage and provide a better travel experience,” he said.

    He tells USA Today that the new feature also helps eliminate the need for airlines to gate-check bags when the plane is too full.

    “The airlines think it may help them reduce their workload and also lead to faster turn times,” he says.

    Still, the convenience for both passengers and airline employees came at a price: Boeing had to cut about 2 inches between the bottom of the overhead bin and passengers’ heads.

    Walton says, so far, passengers testing the new feature have had positive responses.

    “If anything, for those passengers who aren’t quite as tall, it’s been a little bit of an improvement to reach the attendant call light, the reading light and the (nozzles) for air,” he said.

    Alaska Airlines expected to have the new space bins in half of its 150-plane fleet by the end of 2017, Boeing says in a statement.

    “Virtually everyone can carry on a bag, which is fantastic,” Sangita Woerner, Vice President, Marketing at Alaska Airlines, tells USA Today of the new accommodations. “This is kind of another notch in that rung in terms of trying to deliver what’s right for the customer.”

    The revamped bins are part of the airline’s there-year, $150 million investment to “deliver what’s right for the customer,” Woerner says.

    Alaska Airlines isn’t the only carrier signing on for the new bins. Delta Air Lines will take on the revamped overhead space in 2016. Other airlines have also committed to the extra storage space.

    [via USA Today]

     



ribbi
  • by Ashlee Kieler
  • via Consumerist


uDow Jones Hit In Data Breach, Credit Card Info For 3,500 Customers Possibly Compromisedr


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  • (Louis Abate)
    What’s a week without a major company being hit with a data breach? The latest victim of cybercrime is Dow Jones & Co., which revealed today that it was attacked by hackers seeking customer contact information.

    “To date, our extensive review has not uncovered any direct evidence that information was stolen, and we have taken steps to stop the unauthorized access,” reads a letter [PDF] sent out today by Dow Jones CEO William Lewis. “We devote substantial resources to cybersecurity and we want to assure you that we are taking additional steps to further fortify our systems.”

    Lewis says that the Dow Jones attack appears to part of a broad campaign by hackers to “obtain contact information such as names, addresses, email addresses and phone numbers of current and former subscribers in order to send fraudulent solicitations.”

    While contact info was the target of the breach, Lewis admits that information on up to 3,500 payment card accounts may have been compromised, “although we have discovered no direct evidence that information was stolen.”

    Those customers are receiving a second piece of correspondence with more details on what the company is doing.



ribbi
  • by Chris Morran
  • via Consumerist


u7 Things We Learned About How Debt Collection Lawsuits Affect Minority Neighborhoodsr


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  • (Newton Free Library)

    While some debt collectors have resorted to questionable and sometimes illegal practices, there are also legal routes to debt collection — like lawsuits and wage garnishment — that can nonetheless have a destructive effect, particularly in low-income, minority neighborhoods.

    Back in 2013, wage garnishments hit more than 1-in-10 employees between the ages of 35 and 44, nearly 35.4% of those debts were a result of student loans and other court-ordered consumer debt repayments for things like credit cards and medical bills.

    While those figures may be startling, a new year-long investigation and analysis from ProPublica focuses on companies’ pursuit to use the court system to pursue million of dollars in small consumer debts – like utility bills – from some of the country’s most vulnerable consumers in St. Louis, Newark, NJ, and Chicago.

    We really recommend that you head over and read the entire report from ProPublica, but here are the 8 things we learned from the exposé:

    1. Through court judgments, collectors are able to seize a chunk of a debtor’s salary via garnishments. ProPublica found that the highest rates of garnishment are among consumers who earn between $25,000 and $40,000 a year.

    Between 2008 and 2012, debt buyers, banks, hospitals and other entities that sued consumers for overdue debts have seized about $34 million from residents of St. Louis’ mostly black neighborhoods. In Jennings, a suburb of St. Louis, ProPublica found that during that same time frame, there has been more than one debt collection lawsuit for every four residents.

    2. As Consumerist has highlighted before, many of these suits are won by the debt buyer, originator or other plaintiff because consumers don’t show up to defend themselves in court. But even when a defendant does show up, ProPublica found the cases generally end the same: the plaintiff attempting to garnish the consumers’ paycheck.

    Communities like Jennings, which has an average income level of about $28,000/year, are hit especially hard by these garnishments. Except in some cases, plaintiffs are allowed to seize up to a quarter of a worker’s after-tax pay. And when their wages are deposited into a bank, the plaintiff can take other money already in the account to pay down owed debts.

    3. Most of these collection lawsuits viewed for the report are for smaller debts. In one case profiled by ProPublica, the mayor of Jennings was sued over a $352 utility bill. These small-dollar collection lawsuits cross local judges’ desks at a rate that sometimes surpasses 100 complaints per day.

    Like in St. Louis area, the typical debt tied to a collection lawsuit in mostly black neighborhoods of the Newark and Chicago areas was about 20% to 25% smaller than the debts of residents of mostly white neighborhoods. For instance, in Newark, when a company filed a suit against a resident of a middle-income white neighborhood, the average balance was $3,446, while the suit in a black area has an average debt of $2,629.

    4. Metropolitan St. Louis Sewer District – the company that sued the mayor of Jennings – was found to have dramatically increased its collection efforts about five years ago, going from filing about 3,000 lawsuits against consumers in 2010 to 11,000 in 2012. A majority of these suits were filed against residents of predominantly black communities like Jennings. In all, ProPublica’s analysis of the suits found MSD obtained judgments in these neighborhoods at a rate four times higher than in mostly white neighborhoods it provides utility to.

     

    5. Debt buyers — as opposed to lenders — are responsible for most collections lawsuits in the three cities studied by ProPublica.

    These companies purchase debts for pennies on the dollar and try to recover what they can from debtors – and recently these companies have turned to the courts.

    ProPublica found that in Chicago and Newark, the lawsuits filed by debt buyers were about 30% smaller in value than the average suit by a major bank.

    In Newark, the rate for judgments against these small suits in mostly middle-income black neighborhoods is twice as high as those in middle-income white neighborhoods.

    6. Experts say the reason minority communities are see more debt collection lawsuits and garnishments likely stems from a long-running wage gap and lack of resources in those communities. The typical black household has a net worth of $11,000, while that of a typical white household is $141,900, according to the Pew Research Center. This leaves black households with fewer resources to draw on when they need to pay an unexpected debt like a medical bill or unusually high utility bill.

    Michael Collins, faculty director of the Center for Financial Security at the University of Wisconsin-Madison, tells ProPublica, that while low-income families generally do “very, very well given the very meager resources and high expenses they have,” eventually they run out of options. “You don’t have the social network, you don’t have the legal and other resources available to you to find a solution.”

    7. In some states, consumers facing steep garnishments can receive some help. For instance, a Missouri law allows for a “head of family” exemption that reduces the maximum garnishment to just 10% of a consumers paycheck. However, this assistance is something people have to find themselves, ProPublica points out that the law doesn’t require anyone to inform debtors of the exemption.

    The Color of Debt: How Collection Suits Squeeze Black Neighborhoods [ProPublica]



ribbi
  • by Ashlee Kieler
  • via Consumerist


uAT&T Tells Unlimited Data Customer Who Isn’t Tethering To Quit Tetheringr


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  • (Mike Mozart)
    Tethering is using your smartphone as a mobile wi-fi hotspot. It’s a handy way to get online when you’re, say, stuck at the dentist’s office and need to turn in some work. It’s also against the rules for customers with legacy unlimited-data plans from AT&T, for obvious reasons. One customer who has one of these plans is currently fighting with AT&T: they want him to stop tethering, and he says that he isn’t.

    Ars Technica took on this question about the fundamental nature of reality and of phone plans, trying to figure out between AT&T and the customer what was happening here. AT&T told Ars that their customer, Evan, “is using an unreleased mobile OS downloaded from the Internet.”

    Technically, that’s true, but the operating system on his Nokia Lumia is a beta release from that notorious hacker collective known as… uh, Microsoft. It’s the upcoming version of the Windows mobile operating system, not any kind of jailbreak or exploit meant to get around restrictions against tethering.

    While AT&T has increased the soft data cap before Internet access is dialed back to dialup speeds for customers who still have legacy unlimited plans from 5 GB to 22 GB, they stand firm on the no-tethering rule. AT&T says that Evan used used his phone as a hotspot at some time in August, and Evan says that he didn’t.

    He can’t prove a negative, and believes that this is a pretext to get him off the unlimited plan. If they want customers off the plan so badly, he wonders, why don’t they just stop letting customers, even grandfathered ones, use it?

    Suspicious of tethering, AT&T threatens to kill man’s unlimited data plan [Ars Technica]



ribbi
  • by Laura Northrup
  • via Consumerist


uFurniture Company Mocks Coupon Fine Print With Rambling 350-Word Disclaimerr


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  • fineprintFor years we’ve been highlighting ridiculous coupons with fine print so restrictive that it basically ruins all the fun of saving money. In that spirit, the folks at home furnishings chain Lovesac decided to create a discount that is nothing but fine print.

    In an e-mail that went out to customers this week, Lovesac advertised “10% Off Everything*” with that asterisk referring to the disclaimer you see above.

    But as the store makes clear, the savings apply to “literally every possible thing we make… if you see it in store or online then it’s 10% off and if anyone tries to tell you otherwise then it means they’re fibbing unless of course it is after the promotion date which ends on October 19th then they would be correct and you’d look silly for trying to sound right.”

    The disclaimer even offers a suggestion on how to calculate the discount: “if you see something you like and you take the decimal point and move it over one digit and subtract that number from the total price then you would be left with the discounted price and if you are having trouble we suggest a calculator or probably a phone because most phones have calculators on them and seriously when was the last time you saw a calculator being actually used by someone who wasn’t born in the 1800’s and if you are holding a calculator right now as you read this then we apologize for any offense we may have caused but honestly what are you doing with a calculator it’s 2015.”

    It’s just nice to see a retailer using the power of the asterisk for good and not very mundane evil.

    PREVIOUS EXAMPLES OF SOUL-DEFLATING FINE PRINT:

    This Petco Coupon Excludes Everything I Would Buy At Petco

    • This Toys ‘R’ Us Coupon Excludes Toys. No, Really

    Printer Ink Sale At Staples Excludes Ink For Most Printers

    What Can This Babies R Us Coupon Actually Be Used For?

    The Sears Coupon That’s So Restrictive, It’s Convinced Me To Shop Elsewhere

    This JCPenney Coupon Doesn’t Understand The Term “No Exclusions”



ribbi
  • by Chris Morran
  • via Consumerist