среда, 19 августа 2015 г.

uCar Air Freshener Company Thinks Proposal To Open Slaughterhouse Next To Its Corporate HQ Stinksr


4 4 4 9
  • You might’ve used a pine tree-shaped air freshener in your car to make sure your vehicle doesn’t smell like an animal died inside it. Car-Freshner, the company behind those rearview mirror accessories also wants to make sure its space doesn’t smell like meat, and is warning officials in a New York town that it’ll move its corporate headquarters if a proposed slaughterhouse opens up next door.

    A senior official with Car-Freshner Corp. promised the town of Watertown Planning board that his company will pick up and move out of the area if the 42,000-square-foot meat processing plants is approved to move in nearby, reports the Watertown Daily Times.

    The air freshener folks say that the smells wafting over from a facility so close to its property would interfere with the testing of fragrances at the company’s state-of-the-art labs.

    “The aroma industry is very important to us,” Daniel Samann, general counsel for Car-Freshner told the Board. “Even the smallest of summer odors makes it very difficult for us to do our jobs. … I don’t want this to happen.”

    A group of local investors had proposed a $20.6 million facility that would work with dairy and livestock farmers within 100 miles of Watertown. The developers said that to be a good neighbor, they’re looking into special air purifier systems to be installed in the plant that would cut down on odors.

    The planning board and town officials are planning to visit a plant similar to the proposed facility to get a better idea of what they’re like, before moving forward in the site plan approval process. Town planners will be considering the environmental quality review and noise, odor, water usage and quality of life issues.

    Company official: Car-Freshner will move out of Watertown if meat plant gets approval [Watertown Daily Times]



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uCiti To Return Additional $4.5M In Overcharged Fees To 15,000 Investment Account Holdersr


4 4 4 9
  • Last October, Citigroup agreed to return a total of $16 million to nearly 30,000 customers after an investigation by the state of New York found the company overcharged some customers advisory fees on their investment accounts. While that redress seems pretty hefty, it wasn’t enough, with the financial institution now agreeing to pay an additional $4.5 million to another 15,000 account holders.

    New York Attorney General Eric Schneiderman announced the new agreement on Wednesday, after an internal investigation by Citigroup’s subsidiary Citi Global Markets Inc. (CGMI) found additional overcharges on customer accounts.

    According to the review, for certain types of investment accounts CGMI charged fees for account management prospectively; meaning fees were assessed at the beginning of a quarter to cover the upcoming months.

    While this is a common practice for many companies, the investigation found that CGMI assessed the advisory fees to customer accounts that were frozen or otherwise inactive and should not have been charged.

    In some cases, if a customer requested a refund of prospectively paid fees that covered a period when the customer’s account was frozen, CGMI would issue a rebate.

    However, in other instances, thousands of customers who were overcharged fees during frozen periods were not allocated rebates they should have received, either because they did not request a rebate, or because CGMI did not have policies and procedures in place to determine when rebates were appropriate, according to the attorney general’s office.

    As a result, a total of $46,000 customers were charged more than $20 million in fees by CGMI.

    Today’s refunds come as a result of an agreement made between the bank and the state attorney general last October.

    That case was based on an investigation into CGMI’s fees that started in 2012 after the AG’s office received a complaint from a resident who had negotiated a fee with the company but was overcharged for a period of three years.

    Following the investigation, the New York Attorney General’s office announced some 30,000 customers would receive $16.4 million in refunds for the same overcharging practice by Citigroup’s subsidiary.

    As part of that settlement, CGMI agreed to conduct an internal review of other accounts to determine if there were other overcharges related to inactive accounts, which led to the discovery of the additional 15,000 overcharged accounts.

    A.G. Schneiderman Announces Return Of Additional $4.5 Million To 15,000 Citi Customers For Fee Overcharges [New York Attorney General’s Office]



ribbi
  • by Ashlee Kieler
  • via Consumerist


uPottery Barn Kids Doesn’t Allow Shoppers To Put “Boy” Dragon Patch On A “Girl” Backpackr


4 4 4 9
  • fairfaxgirlsWhen it comes to the back-to-school shopping rush, it is essential to have just the right backpack for the first day of school. So when one six-year-old girl found she couldn’t personalize the backpack of her dreams because the patch she wanted was a style meant for boys, while the backpack style she selected was designated for girls, she was confused.

    She chose a purple and teal backpack, but didn’t like the personalized patch options offered next to it on the website: a fairy, a pink owl, a rainbow, a glittery heart — “They weren’t cool,” the girl tells KPIX’s Consumer Watch.

    But when choosing say, a gray and black striped backpack, other options for patches showed up, including a fire-breathing dragon she wanted on her backpack, along with a helmet, a football, an airplane and other “boy” things.

    fairfaxboys

    So her mom thought heck, maybe Pottery Barn could just put a dragon on a teal and purple backpack instead of a glittery heart?

    “How hard could it be to add a patch?” she said. But after speaking with customer service representatives and a manager at Pottery Barn Kids, she said she was told it “simply wasn’t an option.”

    After KPIX contacted Pottery Barn Kids and questioned the separate patches for separate genders policy, the company pledged to contact the girl and her mother directly with an offer for a free backpack, with any patch she wanted. Pottery Barn also said it would change the patch system.

    “This was important feedback, and we are making the adjustments now to ensure all patches can go on any colorway for the Fairfax collection,” Potter Barn Kids said.

    It’s unclear when that change will happen — as of Wednesday the patch selections are still divided between boys and girls styles on the company’s website — but the girl says she’s hoping to get her backpack this week in time for the first day of school. Gotta have that dragon in place before you hit the playground.

    However, the retailer stopped short of saying it would change its gender-specific policies on all products.
    Pottery Barn Kids also offered the little girl a free backpack with any patch she wanted.

    Pottery Barn Backtracks On Gender-Specific Backpack Designations [KPIX]



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uAmEx Introduces Prepaid Debit Card With Rewards For Spendingr


4 4 4 9
  • servegrabNow that its retail partner Costco has moved on to different credit cards, AmEx is apparently looking for some new customers who are a little downmarket from their old ones. Like its pal Bluebird, the card is reloadable and can even accept direct deposits from your employer. It offers one extra thing as an incentive to go prepaid: cash-back rewards like a credit card.

    While the Serve card costs $6 per month for the privilege of carrying it, it also offers 1% cash back on purchases, theoretically meaning that customers could earn all of their fees back by shifting as much shopping as possible to the card. The company estimates that the average American could earn up to $400 in cash back by doing so, which would outweigh the $72 in fees that cardholders would have to pay.

    The cash back, of course, is subsidized by the fees that merchants pay when customers use their cards.

    New American Express Serve® Prepaid Debit Account Earns Rewards [American Express]



ribbi
  • by Laura Northrup
  • via Consumerist


uJared Guilty Plea Could Burst Subway’s Growth Bubbler


4 4 4 9
  • There are two pieces of Subway-related news going around this week. You’ve likely heard the first — that Subway has ended its relationship with longtime spokesman Jared Fogle as he prepared to enter a guilty plea on child pornography-related charges. The second is that the latest stats for the nation’s largest fast food chains has been released, highlighting the perilous position in which Subway finds itself, with so many stores making not that much money.

    QSR Magazine has released its annual QSR 50 report, which details the number of stores and approximates how much each one earns on average.

    Once again, Subway is — by far — the winner in terms of sheer number of locations. In 2014, the chain had more than 27,000 stores, nearly double the 14,350 for McDonald’s. And not a single Subway location is actually owned by the company. Every store is owned by a franchisee.

    Where Subway comes up very short is on the per-store average earnings. According to QSR Mag, the typical Subway location only brought in around $475,000, that’s the second-lowest per-store average of all 50 restaurants in the study.

    And it’s not just because Subway is a sandwich shop. No chain in that sector with more than 1,000 locations even came close to having sales as low as Subway’s.

    For example, Panera averaged $2.5 million per store last year. Even though that chain’s 1,880 U.S. locations is about 1/15 the size of Subway’s number of U.S. stores, the chain’s total 2014 revenue of $4.5 billion was nearly 40% that of Subway’s total U.S. take of $11.9 billion.

    Subway corporate, which relies on the fees paid by franchisees for its revenue, has long pushed for more, more, more locations. As recently as May 2014, the corporate leadership believed the chain was still far away from the saturation point and could still reach upwards of 35,000 stores in the U.S. Globally, there are around 44,000 Subway locations.

    In the U.S. alone, about two new Subways open each day, with a few more new store popping up daily elsewhere around the world.

    But even before the news broke in July that federal investigators were looking into Jared’s possible involvement in a child pornography case, there were signs that all was not well in Subway-land.

    Sales were down about 3.3% in the U.S., even as the company continued to open up new locations. In 2014, each day saw two Subway shops open for business for the first time. But customers weren’t exactly lining up around the corner for sandwiches they could already get a few blocks away.

    “We’re not cool with the millennials. We seem tired and old, and it’s hard to break out of that,” one franchisee recently explained to Bloomberg.

    At the same time as sales sagged, company co-founder and president Fred DeLuca was diagnosed with leukemia. He recently handed over the presidency to his sister Suzanne Greco, who has pledged to find ways to make more money that don’t rely solely on expansion, but who hasn’t exactly specified what those might be.

    “Subway’s business has been selling franchises,” explains Darren Tristano at Technomic, a firm that provides many of the earnings and sales estimates for fast food industry watchers. “When your goal is to have the most vs. the best, you’ll eventually run into trouble.”

    The chain’s growth has long been spurred by a relatively low cost for entry — a couple hundred thousand, compared to the millions you would need to start a more lucrative franchise like McDonald’s or Taco Bell.

    But while a Subway store — with its smaller staffing and equipment needs and generally lower real-estate costs — might be less-expensive to operate, the decline in sales is really cutting into each franchise’s already thin profits.

    Restaurant consulting firm Pacific Management Consulting Group estimates that between 2012 and now, the average per-store profit for a Subway location has dropped from $70,000/year to around $40,000.

    The Wall Street Journal recently noted that some franchisees are selling their stores at deep discounts. One Chicago-area franchisee, who spent nearly $300,000 acquiring and remodeling a store in 2006, unloaded that same store in May 2015, months before the Jared scandal broke, for only $77,000.

    “No one wants to buy a Subway now,” the franchisee tells the Journal. “People are selling for whatever price they can get.”

    We’ll have to wait and see whether the Jared news — the former spokesperson has agreed to plead guilty to one count of travel to engage in illicit sexual conduct with a minor and one count of distribution and receipt of child pornography — will have any further negative impact on Subway sales or the ability for franchisees to sell their stores at a reasonable price.



ribbi
  • by Chris Morran
  • via Consumerist


uMacy’s Hopes Tablets & Dressing Room Deliveries Will Speed Up Your Shopping Timer


4 4 4 9
  • Looking for a new outfit? You’ve got two options: Quickly buy online and hope what you purchase fits (and looks good on you), or go to the store and spend time scouring racks before trying things on to see if they fit and flatter. In an attempt to mesh the convenience of online shopping with the confidence of buying after trying, Macy’s is revamping its dressing rooms for the current generation of shopper.

    Bloomberg reports that with Amazon on the cusp of taking over the top spot in apparel retail, Macy’s is currently testing an upgraded version of its dressing rooms — using smartphones, tablets and built-in clothing chutes — in an effort to sway customers to shop at its bricks-and-mortar stores.

    Under the hi-tech dressing room plan – currently only located at a Macy’s in Manhattan Beach, CA, – customers would spend very little time rummaging through clothing racks and more time actually trying on apparel.

    Here’s how it works: customers browse apparel displayed on mannequins, when they see something they’d like to try on they select their size via the Macy’s app on their smartphone or company-owned tablets provided in the dressing room, the items are then quickly delivered to the fitting room through a wall chute.

    If the customer finds the style or fit isn’t right for them, they can request other items be delivered to the room via the same app and chute system — all without getting back dressed again and walking on the sales floor.

    The idea behind the service is that by taking the seeking part out of shopping, customers will spend more time trying on clothing, thus increasing the likelihood they’ll make a purchase, Bloomberg reports.

    The system already appears to be catching on with customers.

    “I came here and loved how easy it was to pick different sizes and to return the ones that didn’t fit, especially since I usually come here during my lunch break,” one customer shopping for swimsuits tells Bloomberg.

    Nadia Shouraboura, the founder of the Seattle-based company that helped Macy’s revamp its dressing rooms, says the department store has already seen the system pay off.

    Monitoring the dressing rooms on a recent day, she says customers typically brought in one or two things to try on, and within minutes had requested up to a dozen other apparel items.

    While Macy’s declined to comment on whether or not it plans to rollout the new dressing rooms to its more than 800 other stores, a spokesperson says it will likely expand the system to other departments, namely women’s intimates.

    Macy’s Tests Chutes, Tablets in Dressing Rooms to Repel Amazon [Bloomberg]



ribbi
  • by Ashlee Kieler
  • via Consumerist


uRussian Police Bust $30M International Contraband Cheese Ringr


4 4 4 9
  • (superchou)

    Not illegal cheese. (superchou)

    Despite import restrictions that have caused tons of premium cheese to be destroyed in an act of “fromagicide,” people in Russia still want their dairy favorites. And where there’s a demand, there’s bound to be someone willing to provide a supply. As such, police in Russia say they’ve busted an international contraband cheese ring worth an estimated $30 million. That’s a lot of cheddar, eh? (Sorry.)

    Police say the ring of six suspects had been producing cheese locally since March, reports the Associated Press, supplying “as cheese a product made from cheese rennet whose import into Russia is forbidden.” Basically, they used ingredients from Western countries to make their own cheese.

    Those products were then allegedly slapped with a counterfeit label of known foreign cheese producers and sold in grocery stores and distribution centers in Moscow and St. Petersburg.

    Police raided 17 buildings in the Moscow area, including homes and warehouses, and found 470 tons of rennet product, equipment for making the counterfeit labels and documents confirming the illegal activity, the police statement said. Six people were arrested.

    The recent fromagicide that saw tons of cheese, meats and other Western food products destroyed is just one part of a push by the Russian government to crack down on banned imports: as of Monday, 321 tons of animal products have been seized, of which 48 tons have been destroyed, and 592 tons of fruit and vegetables have been seized, with 552 tons destroyed.

    Police bust $30 million contraband cheese ring in Russia [Associated Press]



ribbi
  • by Mary Beth Quirk
  • via Consumerist