вторник, 11 августа 2015 г.

uA Year After Restaurant Owner Asked Me To Change Yelp Review, Things Got Weirdr


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  • (photo: colonelchi)

    (photo: colonelchi)

    You may remember reader Mark, who left a bad Yelp review for a local tavern back in 2013, then received a request from the business’s new owner asking him to change or remove the review. Mark declined. That was a year ago: the owner apparently went through his Yelp inbox recently to rage at correspondents. Here is our gift to small business owners: another cautionary tale about how not to handle your online presence.

    To refresh your memory, here’s the original message that Mark received a year ago, several years after reviewing a local restaurant.

    Reading between the lines, the restaurant owner appears to be responding to a contact from Yelp, and makes the

    newowner

    Hey Mark my name is Joe I own [redacted] I just bought it in April 2014 trying to clean up my yelp any chance you could take your post down
    Thank You joe

    Maybe if the new owner had asked more nicely, he would have considered it, but that didn’t happen. Mark let the review stand. He didn’t return to the restaurant.

    Then he heard from the owner a year later. Reading between the lines, it sounds like the owner was contacted by Yelp, possibly by an ad sales representative. He claims that the representative asked him to effectively pay Yelp to make bad reviews go away, a frequent allegation that the Federal Trade Commission and businesses that have sued Yelp haven’t been able to produce evidence of the alleged shakedowns.

    reviewwars1

    fessup

    reviewwars

    Business owners, stay away from Facebook while angry. Just stay away.



ribbi
  • by Laura Northrup
  • via Consumerist


uVerizon: “People Are Going To Look Back And Laugh” At NJ Customers Worried About Their Copper Landlinesr


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  • Copper wire might seem old-fashioned now, but after a hundred-year run of it being the way to get telephone service, you can imagine why consumers are attached to it. But still, there are indeed many good reasons for upgrades to be taking place. There are good arguments to be made for explaining to anxious consumers how change can benefit them — but mocking them simply for wanting their needs met is not one of those.

    And yet mockery is the tactic that Verizon is taking with concerned customers in New Jersey, NJ.com reports.

    According to NJ.com, officials in South Jersey believe that Verizon is letting their copper network deteriorate intentionally, in order to replace it. But those officials believe that the alternatives Verizon proposes — fiber, as well as the Voice Link wireless service — are not necessarily good ones. Many towns in the area cannot get FiOS service, and so their officials believe that for now, maintaining the copper networks is the best solution for their residents.

    Roughly 50 communities in South Jersey have come together to push Verizon to keep the copper network running, NJ.com says. The communities in question don’t get good wireless service, don’t have good access to fiber, or just plain want to make sure their residents have the ability to reach emergency services even when the power goes out.

    A spokesman for Verizon New Jersey, however, told NJ.com that officials and residents are simply voicing “misplaced fear” stemming from “misinformation and misunderstanding about copper networks, fiber networks and the reliability of those networks.”

    “This is a classic example of how some people fear new technology so they reactively reject it instead of accepting it, no matter how irrational that fear may be,” the spokesman said. He added, “I think people are going to look back and laugh at people … just like [people] who were a part of the Anti-Digit Dialing League.”

    The somewhat obscure telecom reference is to opposition that arose during the late 1950s and early 1960s as the standard format of telephone numbers changed. Where once upon a time you dialed the operator and asked for KLondike 5-3226, the all-digit dialing transition put everyone on the seven-digit phone numbers we all knew and kind of loved until 10-digit-dialing became the national norm at the turn of the century.

    The Anti-Digit Dialing League was among the largest of the opposition groups that formed to protest the move — fruitlessly, as it would turn out. And that was the Verizon spokesman’s point: that standing against change from Ma Bell — or its reconglomerated heirs, Verizon and AT&T — consigns one to the laughable dustbin of history.

    Given Verizon’s recent history in New Jersey and the surrounding area, though, it’s not hard to see why local residents might be concerned.

    Verizon has been trying to make the switch from copper wires to newer fiber or wireless systems for a few years now, but it’s been a very rocky road. Customers from New Jersey to Virginia have been on the receiving end of confusing threats to cut off their service seemingly out of the blue, and communications about not repairing damaged lines have been no better.

    Meanwhile, plans to replace copper with fiber cables have not fared universally well. A union that represents 35,000 Verizon employees has repeatedly claimed that Verizon is just letting copper lines rot without proper maintenance or repair in order to force upgrades to fiber… while meanwhile, the City of New York claims Verizon did not finish their FiOS build as required, even though Verizon says they did.

    New York and New Jersey have also had wider-scale issues caused by Hurricane Sandy in 2012. The storm took out miles of copper wires in both states, and in some areas the landlines proved prohibitively expensive to repair. Verizon’s solution for those areas was Voice Link, a wireless system that proved not to work all that well actually.

    And on top of all that, last year Verizon successfully wormed out of a long-standing agreement to provide New Jersey with full fiber coverage, after successfully arguing that 4G mobile service was just as good.

    In the case of these towns, it’s not just about fear of new technology; it’s about justifiable fear of the present. Without fiber wires being run to certain areas, for many consumers their copper voice and DSL service is indeed far preferable to wireless alternatives. If Verizon were actually going to expand FiOS to cover the whole state, which they’re not, it might be a different story.

    It’s not yet clear what the next steps in New Jersey will be, NJ.com says. The cooperating towns may file a petition seeking an investigation into Verizon’s behavior, or they may end up seeking other legal options to make Verizon keep their service on.

    Verizon calls South Jersey outdated for wanting continued copper landline service [NJ.com via DSL Reports]



ribbi
  • by Kate Cox
  • via Consumerist


uGirl Scout Cookie Flavored Granola Bars Coming From Quakerr


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  • Thin Mints 8ct finalAs a staff consisting mostly of retired Girl Scouts, we’re big supporters of their seasonal cookie-slinging sales force every year. Yet the Girl Scout Cookie empire has been expanding, and you can find the most distinctive and famous flavors on the shelves of different sections of your favorite stores, in departments ranging from the ice cream aisle to the toy aisle to the cosmetics aisle. News of granola bars almost deserves a big yawn.

    The flavors will be Thin Mints (of course) and Caramel Cookie, and will be about 100 calories per bar. That’s an improvement over the standard cookie, at least, because a granola bar lasts for several bites, and it would be harder to eat an entire box in one sitting. Not that I’ve ever done that with Thin Mints. Nope.

    Quaker says that the bars will hit stores later this month, and they’ll be available from Target and other store that usually sell granola bars. We aren’t really sure how well mint and oats go together, but assume that it is not terrible.



ribbi
  • by Laura Northrup
  • via Consumerist


uFamily Says HOA Threatening To Sue Over Purple Play Set In Their Backyardr


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  • Is the color purple harmonious with nature? That depends on who you ask: one Missouri homeowners association says a purple play set in the backyard strikes a discordant note with its environment, but the family who owns it says it fits in perfectly with fall foliage. The family says the HOA has threatened to sue them over the swing set and slide.

    Though the owners of the purple swing set say there are rules regarding the color of play equipment, the family says they’re not violating those guidelines.

    “There’s nothing in the rules about color,” the mom told WDAF-TV. “What it says is it has to be harmonious with the community and with nature and there is nothing that dictates the color of the swing set.”

    She says that many trees in the neighborhood turn purple ever fall, so she feels like that goes along with the rules. And more than a dozen of her neighbors agreed, she adds, signing a petition to allow the play set to stay, but the HOA isn’t appeased. The family says the HOA sent a letter saying they didn’t get the swing set properly approved when it was built, and that color needs to be pre-approved. Another letter says a lawsuit will cost the family “greater than any principal you are trying to prove.”

    The family said it had agreed to change the color, but that every color they suggested was deemed “too pastel” by the HOA. The mom says they’ve now hired an attorney and are prepared to fight.

    “It’s the most ridiculous thing I’ve ever heard,” she said, adding later, “If anything just drop it and say you are sorry and move on,” she said. “Find better things to spend my money on.”

    Related: 9 Examples Why You May Want To Avoid Homeowners Associations Like The Plague



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uFor-Profit College Industry Continues To Bemoan Recently Enacted Gainful Employment Regulationsr


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  • A month after the implementation of long-awaited regulations aimed at reining in for-profit colleges went into effect, opponents of the new rules aren’t simply backing away nicely. Instead, they continue push repeal of the new law, saying it unfairly targets the proprietary schools.

    Following the failure of two lawsuits to prevent the Gainful Employment Rules, which require that schools demonstrate that its students are making livable wages after they graduate, from being implemented on July 1, for-profit college industry groups and members of Congress have turned to the legislative process to dial back the regulations, claiming the rules are unauthorized, the Charlotte Observer reports.

    Appropriations bills in both the House and Senate include provisions to prohibit the Dept. of Education from enforcing the rules, that penalize for-profit colleges if too many of their graduates failed to succeed.

    Lawmakers in support of the repeal contend that oversight of the for-profit education industry should be left to Congress and that the new regulations are too expensive to implement.

    “It’s better handled in the higher education reauthorization than it would be in some other way,” Missouri Senator Roy Blunt, chairman of the Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies, tells the Observer.

    It’s worth noting that, at nearly $130,000 donated, Goldman Sachs was the second-largest contributor to Sen. Blunt’s campaign in 2014. Goldman owns around 40% of the for-profit Education Management Corporation, operator of schools like The Art Institutes, and Argosy University.

    For-profit colleges, which receive about 90% of their funding from student aid, have continually come under scrutiny for failing to demonstrate that students could find gainful employment in the fields in which they had been trained.

    Under the gainful employment rules [PDF], for-profit colleges will be at risk of losing their federal aid should a typical graduate’s annual loan repayments exceed 20% of their discretionary income, or 8% of their total earnings.

    Discretionary income is defined as earnings above 150% of the poverty line and applies to what can be put towards non-necessities.

    So for example, say the typical recent graduate of a career education program earns $25,000. That student would need to average annual student loan payments less than $2,000, or the school would be at risk for losing federal financial aid.

    According to the government, about 1,400 programs serving more than 840,000 students would not pass the new accountability standards set forth in the finalized rules.

    Still, opponents of the rules continue to argue that they put an unfair target on for-profit colleges’ backs.

    Noah Black, vice president of public affairs for the trade group Association of Private Sector Colleges and Universities, tells the Observer that for-profit colleges must now contend with higher scrutiny while private nonprofit universities increase tuition and leave students in significant debt.

    He argues that the rules should apply to all universities not just those in the for-profit realm, claiming that if the rules were enforced on every institution some well-known schools wouldn’t meeting gainful-employment standards.

    Additionally, the industry says that because it’s students are often non-tradition – older, work full-time or have family to support – their success can’t be measured in a traditional sense.

    Despite the industry group’s claims that the rules discriminate against for-profit colleges, those who pushed for the regulations says there’s a reason for that: the schools collect a significant chunk of government dollars through federal student aid, tend to target more vulnerable students and often leave them strapped with debt and few job prospects.

    “It’s a big issue,” Connecticut Representative Rosa DeLauro tells the Observer. “They wind up in serious economic difficulty. With high debt, they default. They don’t come out with a meaningful education or degree or certificate that allows them to be gainfully employed.”

    Some say the for-profit schools are simply looking at the rules in the wrong light.

    Michelle Cooper, president of the Institute for Higher Education Policy, tells the Observer she sees a counterpoint to the industry’s argument, “if you make your programs so good that students who enroll do well, then that’s the biggest selling point.”

    Under siege, for-profit colleges cry foul over new federal rules [The Charlotte Observer]



ribbi
  • by Ashlee Kieler
  • via Consumerist


uCostco CEO: We Aren’t Ready To Set A Date For All Cage-Free Eggs Yetr


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  • Amid a campaign by the Humane Society and certain famous faces to push Costco to only sell cage-free eggs, CEO Craig Jelinek says the company is being unfairly targeted. Although the company pledged to go fully cage-free in 2007, he says Costco isn’t prepared to announce when that change will happen.

    The Humane Society is lobbing another ball at Costco with footage of hens allegedly being mistreated going on display in the center of Times Square on a 1,700-square-foot billboard, Fox Business reports. Jelinek says that kind of pressure isn’t warranted.

    “This has been going on for about two to three months. We probably are the largest seller of cage-free eggs in the United States,” Jelinek told Fox. “The society would like us to give them a timeline as to when we will be all cage-free and we are not prepared to do that.”

    He says Costco only represents 15% of the supplier’s business that’s shown in the video, but no other retailers are called out.

    But the Humane Society says it’s time for a firm answer, noting that other companies who promised to go cage-free have announced specific plans on that process.

    “Costco should be a leader, not a laggard, when it comes to preventing animal cruelty in its supply chain,” said Paul Shapiro, the Humane Society’s Vice President of Farm Animal Protection. “Numerous other major retailers have already committed to getting rid of eggs from caged hens with firm timelines for doing so in place. Some include Burger King, Unilever, Aramark, Sodexo, and Compass Group.”

    In addition, General Mills announced recently that it will eventually only use eggs from cage-free hens in U.S. operations, and Dunkin’ Donuts said it’s considering a similar move.

    Costco released a statement after Brad Pitt, Ryan Gosling and Bill Maher pushed the company to go entirely cage-free, saying that it’s “committed to the ethical treatment of animals” and its code of ethics is part of the company mission statement. In some cases, Costco said, cages are safer for hens.

    “Some jurisdictions, such as California, have laws mandating that eggs derive from hens confined in cages of a certain size,” the company said.

    Costco CEO Fires Back Amid Caged Egg Billboard [Fox Business]



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uBurger King Tried To Block Trademark Application For 1,200-Year-Old Gospel Manuscriptr


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  • Trinity College Dublin had to convince Burger King that its trademark for "BK Merchandise" was about selling prints from the Book of Kells, not hamburgers and chicken fries.

    Trinity College Dublin had to convince Burger King that its trademark for “BK Merchandise” was about selling prints from the Book of Kells, not hamburgers and chicken fries.

    While Burger King might be technically older than McDonald’s Corp., it’s certainly not older than the Book of Kells, a 9th Century illuminated manuscript of the New Testament Gospels. But when Trinity College Dublin tried to trademark the Book of Kells name and related “BK merchandise,” Burger King’s legal eagles objected, claiming it would infringe on the fast-food giant’s marks.

    Trinity College was attempting to register a global trademark for the famed manuscript, which was created around 800 CE, so that it could raise funds to preserve the school’s collection of rare books.

    The university is working with UK publisher Thames & Hudson to create products based on the illustrations in the Book of Kells, which has been held at Trinity’s Old Library for more than 60 years.

    But when the trademark application came up in the U.S., Burger King objected because of the use of the letters “BK,” even though there was no intention of printing outtakes from the Book of Kells of burger buns or soda cups.

    Two companies can trademark the same names, so long as their is minimal chance for confusion that the two marks might represent only one company.

    The school tells the Independent that it was it was eventually able to convince Burger King to back down from the trademark challenge — because it was being ridiculous.

    “Eventually, they understood that Trinity College was not interested in the fast-food business,” a rep for the school explains.

    [via Irish Central]



ribbi
  • by Chris Morran
  • via Consumerist