четверг, 30 июля 2015 г.

uAllegiant Under Increased Scrutiny From Regulators After Latest Flight Disturbancer


4 4 4 9
  • After a string of in-flight disturbances and accusations from a pilot’s union of poor safety standards, the Federal Aviation Administration has stepped up its scrutiny of budget carrier Allegiant Airlines.

    The Wall Street Journal reports that the FAA’s increasingly watchful eye regarding the Las Vegas-based airline comes after an incident last week in which a flight carrying 150 passengers declared an emergency in order to land at a closed airport because it was running dangerously low on fuel.

    To make matters worse, the airline had been informed that the airport was closed to passenger jets prior to takeoff and the company’s executives – Greg Baden, its vice president of operations, and Michael Wuerger, director of flight safety – were the ones manning the aircraft.

    The July 23 incident involved a plane flying from Las Vegas to the Fargo, ND, airport, which was closed for the U.S. Navy’s Blue Angels aerobatic jets to practice. The airline says the flight was allowed to take off because dispatchers believed the FAA notice meant the airport was still open for passenger airlines.

    When the flight landed, it had just 42 minutes of fuel remaining, the WSJ reports. Regulations require aircraft to have 45 minutes more fuel than what its scheduled route should require.

    The FAA says it is gathering additional information regarding the emergency landing. The agency’s increased scrutiny comes as the airline has been under fire from pilots for sub-par safety standards.

    While the FAA and airlines don’t make the number of maintenance-related issues public, the pilot’s union – which had intended to strike earlier this summer – estimates that at least 65 incidents including aborted takeoffs and diversions occurred between September 2014 and March 2015. Another 28 incidents reportedly occurred between June 8 and July 6.

    Other recent issues included a plane diverting because of a wasp’s nest on a sensor and passengers using emergency exits to climb on a jet’s wing after landing when a fuel leak sent fumes into the cabin.

    A spokesperson for Allegiant said that the airline generally has a high number of diversions – although, he didn’t specify a number – because it doesn’t have mechanics in most cities it services.

    “That presents a unique challenge when it comes to customer service, but if anything, it’s an example of our focus on safety,” he said.

    Safety experts tell the WSJ that it makes sense federal regulators would train a more watchful eye on the airline.

    “There are a lot of questions about this one,” said air-safety consultant John Cox, a former airline pilot. “With the number of incidents this year, increased scrutiny is understandable.”

    FAA Steps Up Scrutiny of Allegiant [The Wall Street Journal]



ribbi
  • by Ashlee Kieler
  • via Consumerist


uCompany Caught Switching Customers’ Phone Service Without Permissionr


4 4 4 9
  • So your phone company calls you and says there’s a new plan that can save your on your phone bill, or maybe to let you know that you’re being overcharged for your current service. So you go ahead and switch to the more sensible plan, only to find out weeks later that you’ve actually been switched over to a new service provider you’ve never heard of — and to a plan that costs more than your old one. This was a reality for dozens of people who complained to the FCC about a Michigan-based company that now faces a potential $2.4 million fine.

    The FCC’s Enforcement Bureau has filed a Notice of Apparent Liability against the Long Distance Consolidated Billing Company after investigating more than 70 complaints from consumers and state regulators about people who’d found their long-distance service provider had been switched to LDCB.

    A number of customers say that LDCB’s telemarketers pretended to represent the customer’s current telephone company when they made their sales pitch.

    “I received a call from a gentleman who posed as a representative of AT&T,” says one complainant. “He said that I needed to go through the phone verification process for my long distance phone service. Then, he connected me with the service to record my responses. When I did not hear AT&T in the recording, I stopped the process and was reconnected with the gentleman who had initially called me. He reassured me that, even though the name wasn’t AT&T, that it really was AT&T that was being represented, just trust him.”

    Others said they were told the caller was employed by CenturyLink, Cox, and Verizon, according to the FCC.

    This sort of trickery is a violation of Section 201(b) of the Communications Act, as the FCC contends that misrepresenting facts about a carrier’s identity to obtain a consumer’s authorization to change service constitutes an unjust and unreasonable practice.

    In addition to lying about their employer, the telemarketers for LDCB also allegedly misled consumers by providing false information about their service.

    On complainant says someone claiming to be from Verizon told him they needed to correct an error his phone bill.

    “They stated that we had an overcharge on our Verizon account of 13 cents per minute and it should be 5 cents per minute on our long distance calls,” he writes.

    Some customers who were misled into switching to LDCB with the promise of cheaper plans, only to find out they were more expensive than their previous provider, found they were unable to switch back to their older, less-expensive plans.

    “The record shows that these were not mere errors by LDCB and its agent whereby the Company mistakenly verified the carrier switch with someone who was not authorized to make the switch or the result of a miscommunication with a consumer,” reads the FCC notice. “Instead, the record establishes intentional misconduct where LDCB, through its telemarketers, pretended to call from the consumer’s own carrier.”

    The FCC said it could find no evidence demonstrating that any of the complainants had any interest in actually changing providers. Additionally, LDCB failed to show that its telemarketers did not mislead customers about their affiliation with the current provider.

    Switching a consumer’s toll phone service to a new provider without permission is a violation of the Communications Act and federal telecom rules.

    And since the switch to the new company was not authorized, any charges on your bill from those companies now counts as bill-cramming — the practice of placing unauthorized charges on a customer’s phone bill — another violation of the Communication Act.

    The FCC notice proposes that LDCB be charged with a $2.4 million penalty for its alleged bad deeds.

    “It is unacceptable for any company to pad unauthorized charges on bills or trick consumers into changing their preferred phone company,” said Travis LeBlanc, Chief of the FCC Enforcement Bureau. “The FCC will not tolerate companies that deceive consumers into changing their telephone services or carriers.”



ribbi
  • by Chris Morran
  • via Consumerist


uPosting Pics Of Frayed Apple Cords Won’t Do Anything, But This Mightr


4 4 4 9
  • frayedipad

    All photos in this post come from Apple devices at Consumerist HQ. They’re the ones we didn’t throw out yet.

    People all over the world adore Apple’s phones, tablets, and computers, but they quite emphatically do not like the charging cords for those devices. People discuss the failings of these peripherals everywhere online, from product review pages to support forums to dedicated blogs full of frayed-cord gore. Yet there are avenues to complain about products that are obviously defective that could trigger a recall or other action.

    We started thinking about this issue based on an article about Lightning cords, the syncing and charging cords that debuted with the iPhone 5 in 2012, which are also used for iPads and iPods. Thomas Ricker points out the two-year lifespan and failure of his Lightning cords, even as the devices they power still work fine.

    frayedcord

    Apple doesn’t consider cords part of the device that’s covered under warranty, and refers people who bought phones from their carriers back to those carriers. There have been successful class action suits that don’t settle until most users have stopped using the affected devices. We know that this is a common problem because people complain online about it routinely, yet Apple doesn’t change their fray-prone cords very much. Why?

    Tumblr is great for publicizing a problem, but do you know where you should be sending these pictures? The Consumer Products Safety Commission. Specifically, the SaferProducts.gov site. There are more than 2,000 reviews of the 1-meter Lightning cable on Apple’s site, most of which give the product only one star out of five and complain about fraying, breaking, or other serious issues.

    Meanwhile, if you go over to the public CPSC database and type in the words “apple” and “lightning,” there are only six reports. Complaining about a product to the CPSC is how you get federal regulators involved. While the website is not fun or easy to use, filing a complaint is free.

    macbook

    Go ahead: the next time you feel like posting a photo to Tumblr or even leaving a one-sentence complaint about your drawer full of busted cords as a comment on an article, take the same complaint over to the CPSC. At least you’re making your complaint public and putting documentation in the hands of a government agency that might be able to do something about it.



ribbi
  • by Laura Northrup
  • via Consumerist


uMost State Laws Can’t Protect Borrowers From Predatory Installment Loans, Open-End Lines Of Creditr


4 4 4 9
  • As regulators continue to craft rules meant to crackdown on costly and harmful short-term payday lending, companies are offering alternative products like installment loans and open lines of credit to consumers. But, as it turns out, these cash infusions can be just as devastating to those in need, and few states offer sufficient protections for borrowers.

    That’s according to a new report [PDF] from the National Consumer Law Center that analyzes laws regulating installment loans and open-end lines of credit in all 50 states and the District of Columbia.

    Caps on interest rates and loan fees are the primary way state laws protect borrowers. However, as with payday loans, the report finds that while some states do pretty well in protecting residents from unscrupulous lenders, others leave consumers ripe for the taking, either through lax regulations or loophole-filled laws.

    “In theory, installment loans can be safer and more affordable than balloon payment payday loans. But states need to be vigilant to prevent the growth of larger and longer predatory loans that can create a debt trap that is impossible to escape,” said Carolyn Carter, director of advocacy at the National Consumer Law Center and co-author of the report.

    Screen Shot 2015-07-30 at 2.33.00 PM

    Fewer than half the states cap interest rates on 6-month, $500 loans at 36% or less. For 2-year, higher-value loans, there are 11 states that don’t even specify a cap on interest rates.

    In all, NCLC found that 19 states and the District of Columbia have the most stringent, consumer-friendly restrictions, limiting the full APR of closed-end installment loans to between 16% and 36%.

    Some other states place reasonable limits on interest rates, but allow lenders to charge fees – for things like loan-origination – which increase the full annual percentage rate.

    Such is the case in Louisiana, where laws cap the interest rate for a $500 loan at 36%. But because the state allows additional fees to be tacked on – like $20 for documentation and $50 for origination – the actual full APR of the loan becomes 85%.

    Add-ons allowed in states like Louisiana defeat the purpose of initial interest rate caps.

    Add-ons allowed in states like Louisiana defeat the purpose of initial interest rate caps.

    The report found that 13 states allow interest and fees that can bring the full APR of a loan to as high as 545%, while 10 allow fees and interest that can bring the full APR for a $500 loan up to between 61% and 116%.

    Worse yet are the four states that place no cap on the interest rate except that it cannot be “unconscionable,” while another four have no such rate caps or restrictions.

    Still, NCLC points out that most states do impose lower rate caps for larger loans. Take for example, Iowa’s Regulated Loan Act which caps interest at 36% on the first $1,000, 24% on the next $1,800, and 18% on the remainder. The resulting APR, which blends these rates, is 31% on a $2,000 loan.

    On the other end of the alternative loan spectrum are open-ended lines of credit – like credit card cash advances – which are often loosely regulated by states.

    Screen Shot 2015-07-30 at 2.34.54 PM

    In fact, 44 states have non-banking lending statutes that allow open-end credit, and many of those do not cap interest rates or have ambiguous limits, NCLC reports.

    For example, Tennessee recently enacted an open-end credit law that purports to limit interest to 24%, but allows a daily charge that brings the full APR up to 279%.

    According to NCLC, provisions like the one in Tennessee give lenders incentive to structure loans as open-end credit in order to skirt rate caps.

    Of the 44 states whose non-bank lending statutes specifically allow open-end credit:
    • 14 states fail to cap rates for a $500 cash advance and 16 fail to cap rates for a $2000 advance.
    • 14 states have rate caps but do not have unambiguous, airtight caps on the fees that lenders can impose for a $500 cash advance, and 13 fall into this category for a $2000 advance.
    • For a $500 cash advance, seven states cap it between 39% and 54%, four cap it AT 59% to 89%, and Tennessee caps it at 279%.
    • For a $2,000 cash advance, 11 states cap the full APR at 36% or less, three states cap it between 39% and 42%, and Tennessee caps it at 279%.

    As federal regulators like the Consumer Financial Protection Bureau move to create laws governing the single-payment payday loan industry, NCLC suggests that the loopholes and lax restrictions currently governing installment loans could prove to be fertile ground for unscrupulous lenders.

    “This should be a concern in all states that do not cap interest rates, or have high or ineffective caps, for installment loans or open-end credit,” the report states. “In payday loan states, lenders may simply move to high-cost installment loans or credit lines. As high-cost installment loans or credit lines take root, they may also migrate to non-payday states that do not have sufficient protections.”

    Screen Shot 2015-07-30 at 2.36.02 PM

    The NCLC report makes several recommendations for states looking to protect consumers from these potentially predatory practices, including:

    • Place clear, loophole-free caps on interest rates for both installment loans and open-end credit. A maximum APR of 36% is appropriate for smaller loans, such as those of $1000 or less, with a lower rate for larger loans. Prohibit or strictly limit loan fees, which undermine interest rate caps and provide incentives for loan flipping.

    • Ban the sale of credit insurance and other add-on products, which primarily benefit the lender and increase the cost of credit.

    • Require lenders to ensure that the borrower has the ability to repay the loan according to its terms, in light of the consumer’s other expenses, without having to borrow again or refinance the loan.

    • Minimize differences between state installment loan laws and state open-end credit laws, so that high-cost lenders do not simply transform their products into open-end credit.

    • Make unlicensed or unlawful loans void and uncollectible, and allow both borrowers and regulators to enforce these remedies.

    By pointing out the weaknesses in state laws regarding these alternative payday products, NCLC hopes states will examine their regulations to better protect consumers when it comes to the changing loan industry.

    “Reasonable interest rates align the interests of the lender and the borrower and provide an incentive to make loans that a borrower can afford to repay,” Lauren Saunders, co-author and attorney at the National Consumer Law Center, said in a statement. “We hope this report will prompt states to examine their laws to eliminate loopholes or weaknesses that can be exploited and to be on the lookout for seemingly minor proposals to make changes that could gut consumer protections.”



ribbi
  • by Ashlee Kieler
  • via Consumerist


uTexas Neighborhood Displeased To Find Worms In The Drinking Waterr


4 4 4 9
  • It sounds like the stuff of nightmares, or a bad drug trip: turning on the faucet for a glass of water, only to have worms come wriggling out of it. Residents of one Texas subdivision claim they’ve been finding worms coming out of faucets and clogging up sprinklers, and have been showing up with water samples to prove it to local authorities.

    “That’s worms! That is so worms!” one woman told KHOU-11, holding up her sprinkler to show little slimy things clogging the inside. “That’s just gross. Oh my God, I’m freaking out right now.”

    Another neighbor in the subdivision held up a bottle of water for the news crew, showing several tiny worms floating inside. She says it came out of her bathroom faucet.

    About 30 people from the neighborhood showed up at the local water facility with samples to show, with worms varying from red to black, some almost resembling tadpoles.

    The private company that provides water to the area said there was a power outage this weekend, prompting it to flush the system. It asked residents to start boiling their water on Tuesday, but said that after testing the water several times with state environmental agency and found no sign of worms. Instead, they’re blaming another source, saying perhaps it’s the pipes that are producing the worms.

    But residents say that’s not the case, and showed up to confront the company. The mayor even came out and offered free bottled water and showers at a city facility. Meanwhile, he said state environmental crews won’t be able to assess the situation until Friday.

    “It’s not good enough but what can you do,” said Old River-Winfree Mayor Joe Landry.

    A spokesman for the water company said it’s following every step of protocol and working with the Texas Commission on Environmental Quality to address the problem.

    Worms found in neighborhood’s drinking water [KHOU-11]



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uFamily Says They Were Booted From JetBlue Flight For Holding 2-Year-Old On Lapr


4 4 4 9
  • (Meg)

    (Meg)

    A family that purchased a separate seat for their 2-year-old son on a JetBlue flight say they were just trying to comfort the youngster by having him sit on his mom’s lap during takeoff, but that the flight attendants treated them like a safety risk and had them kicked off the plane.

    WUSA9 was the first to report on the family’s aborted attempt at traveling from Boston to Baltimore on JetBlue.

    The family — mom, dad, son, and his 3-year-old sister — had just pushed back from the airport gate in Boston on Monday morning when the boy started to squirm and cry for his mom.

    “I held him for takeoff and didn’t know there was anything wrong with that,” the mother tells Yahoo Parenting.

    But the flight attendants came over tell her that the child had to be in his own seat, and the parents say they didn’t put up a fight.

    “We were fine with that, but I did ask some questions since our instructions were different on our first flight,” recalls the mom. “She said, ‘These are the rules. I’ve been flying for nine years and I do know what I’m talking about.’ She got very defensive very quickly, but when she said that I got him in his seat and was buckling him in.”

    A second flight attendant only compounded the problem by repeating the same instructions, says the mom.

    “I was a bit irritated and I said, ‘OK, I got it. I got the lecture and I’m putting him in his seat,’” she recounts to Yahoo. “She said, ‘First of all, it wasn’t a lecture, and I can turn this plane around.’ I explained that I got the message, and I was focusing on settling my son down, who was now in his seat, but crying.’”

    Then, without any further incidents or warnings, the dad says he noticed the plane was headed back in the direction of the terminal. Then the pilot announced that they were indeed returning to the gate “because we have some noncompliant passengers.”

    “All of a sudden the captain came and ordered us off the plane,” says the mom. “We asked questions, but he wouldn’t answer. He just kept repeating ‘get your bags, get off the plane.’ We were treated like criminals.”

    JetBlue defended its flight attendants actions, telling WUSA9 that “if our crew feels there is a situation where a customer is unable to follow safety procedures, those customers may need to be accommodated on a future flight.”

    But Yahoo points out that some of the family’s fellow passengers have publicly stated that JetBlue overreacted to the situation.

    After being sent back to the gate, where the family says seven different JetBlue employees were waiting for them, they were ultimately able to get on another flight home.

    “They had no patience for what is a normal situation for a family,” says the mom. “They had no sensitivity to it and made no effort at all to try to resolve a situation with a squirmy toddler, even though I don’t think it was a situation. The total lack of understanding or patience with our questions to me demonstrates unfair treatment of a family, and I would assume other families are treated the same way.”



ribbi
  • by Chris Morran
  • via Consumerist


uPlane Forced To Return To Airport Because Crew Forgot To Unload Baggager


4 4 4 9
  • There are a lot of things on the to-do list whenever a plane prepares to depart from an airport: Passengers on board? Got enough fuel? Snacks and drinks stocked? How about all the checked baggage? Wait, what do you mean you forgot to take care of all the checked bags?

    The Belfast Telegraph reports that a Ryanair flight en route from Derry, Ireland, to Alicante, Spain, had to return to the airport after only 20 minutes because of a “problem with the luggage.”

    No, it wasn’t a ticking suitcase, or a crate full of venomous snakes. The problem with the luggage on the plane was that it was no longer supposed to be on that plane.

    The airport staff in Derry had apparently simply missed the rather big part of the preflight checklist that reminds them to unload the old luggage before the plan departs for its next destination.

    Aside from the annoyance, one passenger tells the Telegraph that the return to Derry was less than smooth.

    “It was scary enough to be honest because we had to circle around a few times and the plane landed with one hell of a thump and my wife wasn’t too happy about it either,” he recalls.

    Thankfully the problem was noticed quickly and the hassle — for both the Spain-bound travelers and those in Derry who were waiting for their luggage — wasn’t as bad as it could have been.

    Ryanair points the finger at third-party baggage-handlers for the screw-up. Both the airline and the airport have apologized to travelers.

    [via USA Today]



ribbi
  • by Chris Morran
  • via Consumerist