вторник, 30 июня 2015 г.

uConsumer Reports: Nearly 1.5M Vehicles Have Higher-Than-Average Oil Consumptionr


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  • When I first started driving, I remember being told to change my car’s oil every 3,000 miles. More than a dozen years later – and after several advancements in vehicle production – most cars can go 5,000 miles to 10,000 miles before they need a fresh dose of oil. But according to a new analysis from Consumer Reports, those mileage markers may be a bit too optimistic, as many new cars actually require additional oil between changes – and that’s not really acceptable.

    According to a new in-depth analysis from our colleagues at Consumer Reports – which appears in the August issue of the magazine – several automakers have built engines that excessively burn oil between changes, requiring the owners of nearly 1.5 million vehicles to add a quart of oil to their engines as often as every month.

    The CR “Thirsty 30″ list of oil-guzzling models is based on 498,900 vehicles from the 2010 to 2014 model years, many of which are still under their powertrain warranty.

    Topping the list are several Audi, BMW and Subaru models including the Audi A3, A4, A5, A6, and Q5; BMW 5, 6, and 7 Series, and X5; and Subaru Forester, Impreza, Legacy, and Outback.

    “While it’s normal for cars to burn a little oil as they age toward 100,000 miles and beyond, we believe that for a late-model car to burn a quart or more of oil between changes is unacceptable,” Mark Rechtin, Consumer Reports’ Cars Content Development Team Leader said. “It’s also our strong opinion that any engine that burns oil between changes should be repaired under the powertrain warranty.”

    The analysis found that in the worst case scenario, owners of the BMW 5 Series with V8 engines were 27 times more likely to suffer excessive oil consumption as owners of an average vehicle.

    When asked about the oil-guzzling nature of some of their vehicles Audi, BMW and Subaru said it was a natural part of a car’s operation.

    In fact, Subaru considers a quart burned every 1,000 to 1,200 miles to be acceptable, while BMW and Audi consider one quart every 600 to 700 miles to be reasonable.

    According to CR, if a driver has to add a quart of oil every month, that could add up to seven to nine quarts of oil between changes. And all that oil, well, it costs a pretty penny.

    While such excessive oil consumption is worrying and taxing on an owner’s wallet, CR didn’t find there to be any directly correlated engine problems with the guzzling.

    Still, according to the data, if a car burns oil early in its use, it will burn even more as it ages.

    Of course, not all cars suffer from exorbitant oil use. CR’s analysis found that 98% of 2010-2014 cars don’t require extra engine oil between changes.

    Consumer Reports Reveals: ‘Thirsty 30′ List of Oil-Guzzling Late-Model Cars [Consumer Reports]



ribbi
  • by Ashlee Kieler
  • via Consumerist


uLawsuit Accuses Jewelry Company Lia Sophia Of Refusing To Honor Lifetime Guarantee On Purchasesr


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  • liasophiaSix months after direct-sales jewelry company Lia Sophia said it was shutting down, one of its former sales representatives has been joined by a customer in a lawsuit against the company, claiming it refuses to honor its lifetime guarantee on purchases, even while it’s continued to stay alive through online sales.

    Until the company’s announcement in December 2014 that it was closing up shop, the business worked much like Avon or Tupperware: Sales representatives known as “advisers” would peddle jewelry directly to customers at parties and gatherings.

    Those customers were given a lifetime replacement guarantee on purchases that allowed them to exchange their jewelry if it ever broke, or provide a certificate redeemable for comparable value. That perk had allowed Lia Sophia to sell its wares for more than the market would usually demand, the lawsuit says.

    But in a lawsuit seeking class-action status filed this month in Chicago’s federal district court, one of its former advisers and a customer claim that Lia Sophia refuses to honor that lifetime guarantee on purchases, even while it has continued to sell jewelry online, reports the Chicago Tribune.

    Initially, Lia Sophia had said it would keep the online store open through February to clear out remaining merchandise, but it’s June and the “outlet” site still features jewelry for sale.

    The company said in December after announcing it was closing up shop that all replacement certificates would expire Dec. 28, 2014. But when customers complained on Facebook, Lia Sophia said those guarantees were no longer valid, according to the suit.

    It also told customers that the online store still remained because demand was so strong, that it was trying to figure out other ways to sell its jewelry, the lawsuit says.

    The lawsuit alleges breach of contract, violation of the Illinois Consumer Fraud and Deceptive Practices Act, fraud and unjust enrichment. The fact that it’s still peddling products online contradicts “repeated statements and promises” Lia Sophia made to its sales advisers that it wouldn’t ever cut them out of the deal and sell straight to customers, the lawsuit says, alleging that Lia Sophia’s owners knew for months before the announcement in December that they were going to cease operations.

    “Yet, Lia Sophia induced its sales advisors to continue to sell and recruit, and to purchase additional products and supplies from Lia Sophia, despite knowing that Lia Sophia would not be around for its sales advisors to ever recover on those purchases and recruitments,” the complaint says. “Similarly, Lia Sophia continued to sell jewelry to customers with its lifetime guarantee, all the while knowing it was going to close its business and attempt to extinguish the guarantee.”

    Lia Sophia responded to the lawsuit in a statement, saying: “We feel confident that this complaint is without merit. Beyond that, we are not commenting further.”

    Lawsuit against Lia Sophia alleges broken promises [Chicago Tribune]



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uToday Will Be Extra Long, But Businesses Promise It Won’t Crash Their Computers This Timer


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  • If today feels like a really long day, that’s because it is. There’s going to be a leap second this evening, making Tuesday 24 hours and one second long. The last time this happened, in 2012, a lot of computers took issue with time going all wonky and systems worldwide crashed as a result. This time around, the big businesses promise they’ve learned their lesson, and we should be able to look forward to business as normal.

    The leap second is basically like a micro version of the leap year: the actual rotation of the Earth slows down in tiny increments over time. Therefore, time is not quite synced up with the way in which we mortals measure it, and so every so often we have to fudge the numbers a tiny fraction of a bit to catch up. Thus, the leap second.

    However, the extra second isn’t as predictable as the clockwork arrival of February 29, and so computer systems — new and old — are not necessarily designed with it in mind. The last time a leap second arrived, in 2012, the resulting mess temporarily took down a number of sites and services, including Reddit, Amazon’s (massive, widely-used) web hosting services, and Qantas Airways. There were also ripples in the Australian financial markets, which were open at the time.

    Google avoided trouble in 2012 by forcing their systems to add a tiny, tiny fraction of extra time onto every other second in the day. This year, Amazon is basically taking the same tactic.

    Many of the concerns this time around have to do with computer-driven stock-trading markets. The 2012 leap second was over a weekend, but today’s is the middle of a bustling work-week. As Bloomberg points out, trading basically never stops and markets worldwide will be active — the major cities of the Asia-Pacific region are all supposed to come online right when the leap second happens.

    To make sure nothing gets lost in the shuffle, many trading firms and markets are either shutting down five minutes early, or putting a +/- 5 minute “pause” around the key hour. And in Japan, South Korea, and Australia, trading will begin after the leap second.

    So is everyone prepared this time around? Given the way the world works, probably not. A representative for the U.S. Naval Observatory told Bloomberg that probably about 10% of large-scale computer systems will experience a hiccup of some kind.

    In the U.S., the leap second will take place around 8:00 p.m. on the East Coast (5:00 p.m. Pacific).

    We Should Drop The Leap Second Before it Causes Real Damage [Wired]
    With 61 Seconds in a Minute, Markets Brace for Trouble [Bloomberg]



ribbi
  • by Kate Cox
  • via Consumerist


uMcDonald’s Offering Flavored Hot Coffees For The First Time, But In Just One Marketr


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  • (Steve)

    (Steve)

    Craving a little flavor with your morning cup of hot java? If your breakfast joint of choice is McDonald’s, then you likely know that just isn’t an option. Until now – but only in one select area.

    The Christian Science Monitor reports that McDonald’s is now offering caramel, hazelnut and French vanilla McCafé hot coffees in at least one market.

    While a spokesperson for the company confirms that the piping hot coffees are being promoted as a local menu item in at least one area of the country, she didn’t specify which area or whether the drinks would be expanded nationally.

    McDonald’s has served flavored ice McCafé coffees since 2007, but this is the first time a hot option has ever appeared on the menu. Additionally, the company sells bags of French vanilla and Hazelnut coffee at local retailers.

    McDonald’s to expand flavored coffee sales to restaurants, but not nationwide (yet) [The Christian Science Monitor]



ribbi
  • by Ashlee Kieler
  • via Consumerist


uToday’s The Day: JetBlue’s Checked Bag Fees Are Now In Effectr


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  • Say goodbye to that free checked bag when flying on JetBlue: The company announced last November that it was going to start charging passengers who fly with checked bags at some point, and that point is today.

    Customers buying tickets on the airline’s lowest tier of fares will have to pay $20 during online check-in or $25 at the ticket counter — one way. If you want to bring that bag home, it’ll be another fee.

    The move leaves Southwest Airlines as the sole remaining carrier that lets all travelers check a bag for free.

    If you don’t want to pay a bag fee, customers can upgrade from the lowest “Blue” fare bucket to a “Blue Plus” level that will usually cost about $15 more than the base ticket price.

    Investors have been all about this change, though many consumers are less than pleased to see the airline give sway to the siren song of cold, green cash. But JetBlue says many travelers don’t check bags as often as they did in the past anyway.

    “Half of the customers don’t even check bags,” Marty St. George, JetBlue’s executive vice president for commercial and planning told Reuters. “In effect what’s happening is, the customers who aren’t checking bags are paying for the customers who do.”

    He says this new approach allows customers to pay only for what they need, pointing to the “Blue Flex” fare level as an example: it’s about $100 more than the one-way base fare and gives customers two free checked bags and no fees for changes or cancellations.

    And besides, this is all about the customer anyway, St. George tells the Associated Press. JetBlue is doing this for you! Which means the airline says it’s investing in new seats and TVs with some of the money it’ll get from the bag fees.

    “Some of these changes are going to help pay for what’s the biggest product upgrade JetBlue has had in the history of the company,” he told the AP.

    If you’ve already booked a JetBlue flight before today, these changes won’t apply to you, only to new reservations.



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uChick-fil-A, Chipotle Lead In Customer Satisfaction Survey, McDonald’s Brings Up The Rear… Againr


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  • Screen Shot 2015-06-29 at 5.33.13 PM

    By now we’re well aware that McDonald’s has struggled to attract and keep new customers in recent years, leading to an all-out overhaul of the fast-food powerhouse. The Golden Arches’ trouble is perhaps most evident this week, as the company clocked in dead last among competition in the American Customer Satisfaction Index, yet again.

    The ACSI recently unveiled its annual Full-Service Limited-Service Restaurant ratings [PDF], which compares a dozen name-brand burger, sandwich, pizza, and coffee chains, as well as sit-down dining establishments.

    For the sixth year in a row, and the 19th time in 20 surveys, the iconic fast food restaurant brought up the rear with a score of 67 — three points below its score last year, and 19 points below new leader Chick-fil-A.

    Speaking of Chick-fil-A, the company had a strong showing in its debut in the ACSI ratings, tallying a rating of 86,  the highest ever score by a company in the quick-service category.

    The restaurant wasn’t the only first-timer to the report to have an impressive showing: Chipotle ranked second with a score of 83, while Panera came in third with a score of 80.

    “The fast casual segment of quick service restaurants is nicely situated for the confluence of changing consumer tastes and a rebounding economy,” ACSI Director David VanAmburg said in a statement. “Consumers have a bit more money in their pockets, but are still pressed for time. Fast casual outlets offer higher-quality ingredients, freshness and fast service – all at a reasonable price.”

    Other newbies, Arby’s and Jack In The Box, didn’t benefit quite as well as their fellow rookies, scoring 74 and 72, respectively.

    Last year’s leaders, Papa John’s and Pizza Hut, both shed several points this year, each scoring 78 points.

    In fact, nearly all of the restaurants named in the survey saw a drop from their previous rating, with Little Caeser’s 7% drop from 80 to 74 being the worst. Domino’s, Wendy’s, Burger King and McDonald’s each faced a significant drop of at least 5%.

    The only establishment to improve in rankings this year was Dunkin’ Donuts, with an increase of 4% from 75 to 78.

    Screen Shot 2015-06-29 at 5.33.34 PM

    Full-service restaurants tended to fare better in the ACSI rankings, with the lowest score — belonging to Ruby Tuesdays — coming in at just 73 points.

    Once again, a new entrant took top billing, with Texas Roadhouse rating an 83. Rounding out the top 5 (which included one tie) is LongHorn Steakhouse (81), Cracker Barrel (80), Olive Garden (79) and Outback Steakhouse and Applebee’s (78).



ribbi
  • by Ashlee Kieler
  • via Consumerist


понедельник, 29 июня 2015 г.

uHyundai Replaces General Motors As Official Automotive Sponsor Of The NFLr


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  • Sure, sometimes breaking up might be hard to do, but it always helps when you’ve got another suitor lined up to take your former flame’s place. Such is the arrangement for the National Football League, which announced today that it’s ending its relationship with General Motors and hooking up with Hyundai.

    Hyundai will take GM’s place as the NFL’s official automotive sponsor, reports the Chicago Tribune, in a deal that will let the Korean automaker use the league’s trademarks in marketing. It’ll also get access to the NFL’s biggest events like the Super Bowl and annual draft proceedings.

    Though Hyundai isn’t saying how much it shelled out to get this special status, it’s likely that it would be in the neighborhood of what GM had paid, somewhere around $25 million per year.

    “There is no better venue to reach consumers,” Hyundai Motor America CEO Dave Zuchowski said in a statement.

    Hyundai will launch its sponsorship during the NFL’s season kickoff activities on Sept. 10.

    Meanwhile, it sounds like GM isn’t locked in its room crying over a box of paraphernalia that reminds it of its ex.

    “We value our relationship with the NFL and its fans, but have decided to focus our sponsorship resources in other areas in the future,” GM said in a statement.

    Elsewhere in professional sports, the National Basketball Association also had a major sponsorship change this year, choosing to break up with Coca-Cola for its biggest rival, PepsiCo, in April.

    Hyundai replaces General Motors as NFL auto sponsor [Chicago Tribune]



ribbi
  • by Mary Beth Quirk
  • via Consumerist