среда, 13 мая 2015 г.

uWhich Items Get Returned To Sephora Most Often?r


4 4 4 9
  • Sephora is a magical playground filled with very expensive substances that grown-ups can slather on themselves. Yet what if that $29 mascara or $45 foundation just doesn’t look right on you? The cosmetics retailer has a famously generous return policy, even for items that have been opened and used, and there are certain items that end up returned more often than others. Which are they?

    Stylecaster discussed this fascinating question with real Sephora employees, and the items that tend to come back fall into two broad categories: items that are difficult to use, and items that just don’t work for everyone.

    Hard to use: One notable example is a facial contouring set from the brand Smashbox that doesn’t work very well on fair-skinned makeup wearers. “I feel like not many people know how to work with them so they get frustrated and give up,” one Sephora person explained.

    Similarly, the Lock-It foundation from the company’s Kat Von D line doesn’t wear very well without primer, which makes it difficult to use. One employee blames this on how the color changes over time.

    Not for everyone: A primer from BBECCA is advertised as “mattifying” and pore-minimizing, but doesn’t have magical powers. “When people return it and say ‘my skin is still oily’ then that probably means if you have that much excess oil you can’t depend on the makeup to fix it,” explains one employee. Never send makeup in to do a dermatologist’s job.

    NARS All-Day Luminous Foundation “doesn’t sit well on 99% of people,” according to one worker. The foundation is supposed to improve as the day goes on, but isn’t perfect when first applied.

    Beauty Insider: The 6 Most Returned Products at Sephora [Stylecaster]

    http://ift.tt/1EyJqsM (via Racked)



ribbi
  • by Laura Northrup
  • via Consumerist


uWorker’s Lawsuit Claims Company Fired Her After She Removed App That Tracked Her Location 24/7r


4 4 4 9
  • It’s perfectly acceptable for a company to want to know what its workers are up to on the job, but one woman in California says her employers took it too far when they allegedly required her and others to not only keep their phones on around the clock, but submit to GPS monitoring via an app she says had to install as a condition of her employment.

    The former sales executive for a money transfer service called Intermex claims in a recent lawsuit [PDF] (h/t to Ars Technica) that after she disabled the job management app, she was fired by her boss. She says he acknowledged tracking her and her co-workers on their personal time, even making jokes about how fast she drove.

    The lawsuit says he “admitted that employees would be monitored while off duty and bragged that he knew how fast she was driving at specific moments ever since she installed the app on her phone.”

    She claims that she had no problem with the app’s GPS watching her during work hours but objected to monitoring her location on her own hours and complained that it was an invasion of her privacy, likening “the app to a prisoner’s ankle bracelet and informed [her boss] that his actions were illegal. [Her boss] replied that she should tolerate the illegal intrusion” because they were paying her more than another job she had.

    The lawsuit alleges that not only was she “scolded” and subsequently fired by the company for removing the app, her bosses told another company she’d been working with — one they knew about while she was employed — that she’d been disloyal, and that contract was terminated as well. The worker says she “met all quotas” while working at Intermex.

    “Plaintiff’s whereabouts and conduct while off duty, was private and highly confidential. A reasonable person would have an interest in maintaining the confidentiality of such information,” the lawsuit states. “Plaintiff had a reasonable expectation of privacy in her own conduct and whereabouts while off duty.”

    She’s claiming invasion of privacy, retaliation, unfair business practices, and other allegations in the lawsuit and seeking in excess of $500,000.

    Me, I just text pictures of my cat to my coworkers so they constantly know where I am in my off hours.



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uLegislators Once Again Trying To Delay New Lending Protections For Military Personnelr


4 4 4 9
  • The Department of Defense is trying to do something good for servicemembers by closing loopholes in the Military Lending Act that can leave military personnel vulnerable to predatory lenders. But these safeguards are now the target of a Congressman who has received substantial campaign contributions from payday lenders.

    Just two weeks after the House Armed Services Committee narrowly voted to remove controversial language from the annual defense authorization bill that would have delayed the rules, the House of Representatives is set to consider a new amendment [PDF] that would block finalization of the DoD’s new rules.

    The amendment to the National 2016 National Defense Authorization Act was introduced by Ohio Rep. Steve Stivers and aims to delay the new protections until a host of technical certifications can be made for a database of active-duty military members.

    According to OpenSecrets, Rep. Stivers received $42,500 in campaign contributions from payday lenders during the 2014 election cycle. This was the third-highest amount of all recipients for that year.

    Unlike the previously struck down provision – which delayed the rule implementation one year – Stivers’ measure doesn’t give a clear timeline for how long work related to the database would take.

    Robert Weissman, president of advocacy group Public Citizen, called the new attempt to delay the DoD’s protections “unconscionable.”

    “It is a sign of just how indebted certain members of Congress are to corporate interests that a critical, commonsense regulation that is needed to protect military families can be sacrificed in service to the predatory lending industry,” he says in a statement. “The Defense Department bent over backwards in the proposed rule to make sure that predatory lenders are protected from legal liability if they verify that they are lending to a service member, rather than a non-service member, by relying on a database created by the Defense Department.”

    White House spokesman Josh Earnest told the Military Times that, “It’s almost too difficult to believe that you’d have a member of Congress looking to carry water for the payday loan industry, and allow them to continue to target in a predatory fashion military families who in many cases are already in a vulnerable financial state.”

    Earnest told the Times that he doesn’t see Stivers’s amendment “earning the majority support in the United States Congress.”

    The Military Lending Act, as it stands, prevents military personnel from being caught in revolving debt traps of triple-digit interest loans from predatory financing operations like payday and auto-title lenders. However, there are loopholes in the Act that allow some lenders to get around the MLA’s 36% APR interest rate cap, resulting in the loss of millions of dollars to servicemembers each year and raising issues of national security.

    Examples of companies and products taking advantage of the gaps in the current MLA include retailers that provide financing for servicemembers’ purchases of electronics and other goods, without clearly stating the cost of the financing to the buyer.

    One such case made headlines last July, when a Virginia-based company that marketed always-approved credit offers to members of the military with bad credit or no credit history was found to have charged customers several times the price of products thanks in part to exorbitant markups and finance charges. In one case, a servicemember ended up paying $8,626 for a $650 laptop.

    Other financial products currently not covered by the MLA are credit cards and deposit advance loans. According to the Consumer Financial Protection Bureau, nearly 1-in-4 servicemembers will take out a deposit advance loan — often with an APR of around 300% — each year, paying millions in fees.

    Back in September, the DoD proposed changes to the MLA that aim to reduce predatory lending practices, expand protections provided to servicemembers, close loopholes and help ensure military families receive proper protections.

    The proposed rules include implementing a cap of 36% on the annual percentage rate of interest charged for credit products, which is estimated to cover nearly 40,000 creditors – most involving credit cards, deposit advance loans, installment loans and unsecured open-end lines of credit.

    Creditors would also be required to provide military borrowers with additional disclosures, including a statement that the service member should seek other options than high-cost credit.

    Additionally, creditors would be prohibited from requiring service members to submit to arbitration, waive their rights under the services members’ Civil Relief Act, or impose onerous legal notice requirements as a result of taking out a loan.

    As U.S. Public Interest Research Group consumer program director Ed Mierzwinski previously explained, delaying the new protections and allowing such high levels of debt against military personnel isn’t just a matter of protecting those who protect us, it could also be a national security risk.

    “When servicemembers default on loans, bad credit reports result in security clearances being revoked,” he said. “The Pentagon found that the problem was big enough to harm unit preparedness since significant numbers of servicemembers were being prevented from deployment on ships or overseas, which generally requires a security clearance,” he said. “The Pentagon also found that unit morale suffered from the harsh effects of predatory lending.”



ribbi
  • by Ashlee Kieler
  • via Consumerist


uRadioShack’s Name And Intellectual Property Sells For $26.2 Millionr


4 4 4 9
  • The RadioShack stores that have survived to stay open under new owners will be allowed to keep their name. Well, the RadioShack name that may eventually have a much larger “Sprint” sign above it. Bidding is complete in the auction of RadioShack’s intellectual property and trademarks, and the winner is hedge fund Standard General. Yes, that’s also the owner of the 1,700 or so RadioShack stores that have remained open.

    It was always possible that someone else might be interested in the RadioShack name. For example, the brand would appeal to an electronics manufacturer in Asia looking to enter the U.S. market under a familiar (if tainted) name. It would have been ideal for a maker of radio-controlled cars, for example.

    In the end, Standard General was the most logical buyer, as the owners of remaining RadioShack stores. We don’t know who the other bidders were yet, but the company confirmed that it won the auction for RadioShack’s intellectual property, which includes the brand name, phone numbers, domain names, patents, trademarks, relationships with dealers and franchisees, and the controversial customer mailing lists.

    Ah, yes, the mailing lists. Most of this country’s attorneys general and certain RadioShack vendors have expressed concerns about the sale of customers’ personal information, mostly because they question whether RadioShack’s original privacy policy allowed the company to re-sell personally identifying information to an outside company. Yes, even though the stores will stay open and continue to be RadioShacks, they now have a new corporate parent. Sure, what they will probably use this list for is to advertise RadioShack stores, but if a different company had won the auction, what would they do with it? The auction winner will still go through mediation with RadioShack, and the privacy ombudsman will have to issue her report before Standard General is supposed to do anything with these mailing lists.

    RadioShack Name Goes to Standard General for $26.2 Million [Bloomberg News]



ribbi
  • by Laura Northrup
  • via Consumerist


uSouthwest Airlines Passenger Says Flight Crew Wouldn’t Let Her Make Emergency Call To Husband Before He Diedr


4 4 4 9
  • In what can only be described as a tragic turn of events, a Wisconsin woman says that after she received a troubling text from her husband while on board a Southwest Airlines flight about to take off, she was told she couldn’t call him. When she arrived home, police informed her that her husband had taken his own life.

    The woman says the alarming text came moments before her flight from New Orleans to Milwaukee was set to take off, when he sent a message asking her for forgiveness for committing suicide, reports WTMJ-4 News (warning: link contains video that auto-plays).

    “I started shaking the minute I got the text and I was panicked, I didn’t know what to do,” she said, adding that she immediately replied “no,” and went to call him.

    But a flight attendant making her final checks told her she had to turn her phone off or put it in airplane mode, and “slapped the phone down,” the passenger says.

    When she explained the situation, the woman says the attendant told her it was “FAA regulations.”

    After the flight reached cruising altitude she explained what was going on to another crewmember, saying she begged her to somehow get an emergency call out, but that that attendant also said there was nothing she could do.

    “I just wanted someone to go and try to save him,” she added.

    Instead, she says she sat crying in her seat for the next two hours. When she arrived at the gate in Milwaukee, she immediately called the police. Upon arriving home, officers informed her that her husband had died.

    Southwest Airlines issued a statement to WTMJ-4, saying:

    “Our hearts go out to the family during this difficult time. Flight attendants are trained to notify the Captain if there is an emergency that poses a hazard to the aircraft or to the passengers on-board. In this situation, the pilots were not notified.”

    That almost seems to make it worse, as the woman says she thinks she could’ve changed what happened that day if given the chance.

    “The pain of knowing something could have been done, it breaks my heart,” she told the station.

    A call for help: Local woman looking for answers after her husband took his own life [WTMJ-4 News]



ribbi
  • by Mary Beth Quirk
  • via Consumerist


uMechanically Tenderized Beef To Finally Be Labeledr


4 4 4 9
  • We have no idea if this Budget Beef is mechanically tenderized, as it is visually no different than meat that doesn't go through the process. (photo: catastrophegirl)

    We have no idea if this Budget Beef is mechanically tenderized, as it is visually no different than meat that doesn’t go through the process. (photo: catastrophegirl)

    More than a quarter of all beef sold in the U.S. is mechanically tenderized, meaning that machines with tiny little blades have been used to make the raw product more tender. But this step can also have the effect of driving surface pathogens deeper into the meat where they might not be killed during the cooking process. Since 2000, the Centers for Disease Control and Prevention has received reports of six outbreaks attributable to these products. Two years ago, the U.S. Department of Agriculture announced it was going to require labels for mechanically tenderized beef. Those labeling rules have now been finalized and will go into effect a year from now.

    The rules [PDF] will require labels stating “mechanically tenderized,” “blade tenderized,” or “needle tenderized” on packages of raw or partially cooked beef products that have been through any of these processes. This includes some beef products that have been injected with a marinade or solution.

    Under normal circumstances, a labeling change like this wouldn’t kick in until the next Uniform Compliance Date for Food Labeling Regulations. In this case, it would be Jan. 1, 2018. However, the USDA believes this particular change merits an accelerated effective date, so the labels will be required a year from when the rule is published in the Federal Register (so, May or June 2016).

    To the supermarket shopper, mechanically tenderized beef looks no different than the other meat products available. However, the USDA believes that because of the potential for pathogens inside these pre-tenderized products, the consumers need to be made aware so they know about the possible risk before showing down on a blood-red rare burger or steak.

    And so the rule doesn’t just use labels to alert customers to the fact that a product has been mechanically tenderized. The labels must also include cooking instructions for safe preparation. These instructions must specify minimum internal temperatures and any hold times for the products to ensure that they are fully cooked.

    “Labeling mechanically tenderized beef products and including cooking instructions on the package are important steps in helping consumers to safely prepare these products,” said Deputy Under Secretary Al Almanza. “This common sense change will lead to safer meals and fewer foodborne illnesses.”

    [via Kansas City Star]



ribbi
  • by Chris Morran
  • via Consumerist


uVerizon/AOL Merger: Good For Their Business, Bad For Your Privacyr


4 4 4 9
  • (chrismar)

    (chrismar)

    Every day, the great amorphous mass of consumers creates millions upon millions of trackable, quantifiable pieces of data. Every purchase at every store. Every click on every website, every bit of geotagged data, every installed or opened app and every interaction on social media. All of it adds up together into one giant Mount Everest of data to be sliced, diced, bought, sold, and traded.

    But there’s a break in it, and that break is hardware. What you do on your phone, what you do on your laptop at work, and what you do on your tablet or computer at home can be tricky to aggregate into one complete, whole consumer profile. Cross-platform stalking measurement is in many ways basically the holy grail of advertising and therefore of nearly all web and app businesses.

    Today, Facebook is the biggest player in the cross-platform space. If you have logged in to Facebook on multiple devices, they can use your profile as the unique identifier that ties all those different sets of behavior together into the shape of one specific consumer. But although Zuck’s big blue behemoth is winning the race right now, they are far from the only runner.

    Verizon has been working in the universal tracking space for years already. Just last month, the mobile giant finally allowed wireless customers to opt out of some of the more pernicious phone tracking.

    But that doesn’t mean they’re done unifying your profiles. Not by a long shot. And that’s where their purchase of AOL comes in. As we reported yesterday, Verizon executives have specifically said that purchasing AOL, and all its advertising and user targeting software, “supports our strategy to provide a cross-screen connection for consumers, creators and advertisers to deliver that premium customer experience.”

    And that fancy synergy is also where the greatest risks lie for consumers and our already-waning privacy.

    The National Journal spoke with privacy and consumer advocates about the merger, and those advocates say through could be a lot of red flags waving.

    “Whether or not the combination of a major online advertiser with the largest mobile-services provider raises substantial antitrust concerns, it raises extremely substantial and urgent privacy concerns,” Harold Feld from consumer advocacy group Public Knowledge told the National Journal.

    “Verizon has already shown an alarming tendency to harvest private information from subscribers to bolster its foray into online advertising.”

    The head of the Center for Digital Democracy, Jeff Chester, echoed the sentiment. He told the Journal that there are “disturbing privacy issues here as Verizon integrates its massive customer database into AOL’s cutting-edge digital data-targeting system.”

    And the concerns don’t just come from professional advocates. Jonathan Mayer, a researcher at Stanford, told the National Journal that, “Verizon appears to be tearing down the wall between telecommunications and personalized advertising.” He added that telecom companies are “in a privileged and trusted position” because of how much data (i.e. literally everything you do online) flows through their networks, and wondered if perhaps the FCC might have something to say about Verizon’s plans.

    The merger does have to be approved by regulators before it can take place, and privacy concerns may or may not be on the agenda of the agency that reviews the transaction. The FCC has to consider the public interest (which can include privacy) when it reviews mergers, but they aren’t a part of this one.

    This deal will be reviewed either by the Justice Department or the FTC. Those agencies are mandated with looking at competition, not consumer benefit. But if there’s one thing we know, it’s that there’s plenty of competition out there in the race for who can strip away more of your privacy and access more of your data.

    Verizon’s AOL Deal Could Lead to New Privacy Problems [National Journal]



ribbi
  • by Kate Cox
  • via Consumerist