понедельник, 23 марта 2015 г.

jikStarbucks Stops Writing “Race Together” On Cups, But Says Campaign Is “Far From Over”de

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Last week, Starbucks CEO Howard Schultz raised a lot of eyebrows with the launch of an ill-received campaign to start a public discussion about racial issues by having employees write or sticker cups with “race together.” On Sunday, the company pulled the plug on the cup-marking portion of the project, but Schultz says it’s not the end.

The Seattle Times reports that Schultz has penned a letter to Starbucks employees saying that the Race Together initiative is “far from over,” and explaining that the idea of writing on cups was “just the catalyst for a much broader and long term conversation.” According to Schultz, this portion of the campaign was only intended to last for a week.


“While there has been criticism of the initiative — and I know this hasn’t been easy for any of you — let me assure you that we didn’t expect universal praise,” wrote the CEO.




by Chris Morran via Consumerist

jikComcast Says It’s Tripling Size Of Social Media Customer Service Teamde

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Comcast has been responding to customer complaints on Twitter and Facebook for years, but that didn’t help the company get out of the basement of customer satisfaction ratings — not just for cable and Internet providers, but for all U.S. companies. And now that Comcast is trying to merge with the one consumer-facing business with a worse reputation, it says it is making an investment to improve its social media customer service team.

According to Tom Karinshak, Comcast’s head of Customer Service, the company is both adding more people to its “social care” team and giving them more tools to help customers; presumably so they can copy/paste “Sorry to hear that. Did you try resetting the modem?” more efficiently.


“With a much bigger team, we’ll be able to support customers across more platforms. And we’ll be able to get to them faster,” writes Karinshak. “A larger team also means that we’ll be able to increase bicoastal and bilingual coverage to make sure we are available 24/7 to customers who speak either English or Spanish.”


In a statement that we assume is intended to make customers feel better, but which demonstrates Comcast’s lack of understanding of its dismal level of customer service, Karinshak explains that “The social care team has access to all the same advanced tools and training as our call center agents do.”


The social media team will also be able to schedule appointments for tech visits to your home. Of course, the ability to schedule an appointment doesn’t mean that the tech will keep the appointment or be given the correct information so that they show up prepared to deal with the problem.


Maybe you’d like to improve Comcast from the inside? If so, the company is indeed hiring, so apply away.




by Chris Morran via Consumerist

jikToday’s Bankruptcy Auction Will Decide RadioShack’s Fatede

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On Monday, Radio Shack will forever cease to be the retailer it once was, and will turn into something different as the result of a bankruptcy auction. Exactly what will emerge from the ashes depends on the bidders bellying up to bid on the chain’s remains.

The noon auction will see companies facing off over RadioShack’s future, with one major bidder that wants to save 1,723 of RadioShack’s stores and continue running them in a joint effort with Sprint, and others that would be more likely to strip the company for parts and sell it off, bit by bit.


Standard General — the company that swooped in and tried to save RadioShack last year with an influx of money — is RadioShack’s only hope of keeping stores open, notes the Wall Street Journal.


On the other side there are the proverbial vultures/liquidators on the scene, who have already contributed to liquidating half of RadioShack’s 4,000 stores. They are also likely to show up today according to a RadioShack lawyer.


If Standard General gets its way, it’ll run the 1,723 stores as co-branded outlets with Sprint.


“We really believe that there is a viable strong core retail business when we partner with Sprint to take care of the mobility portion,” Standard General partner David Glazek said.


While Standard General says that a win on its part will mean keeping 9,000 people employed, just because it wants to keep RadioShack open doesn’t mean it’ll necessarily win — if it means liquidating will produce more cash for creditors, things could go that way.


A major part of Standard General’s plan relies on it being able to use debt RadioShack owes it as currency in the deal, as it’s warned that if it’s not allowed to “credit-bid,” there might be no deal for RadioShack. Whether or not it can use credit to bid won’t be decided today, as it won’t be until the auction is over and the company is declared a winner in court.


Standard General was at first pegged to offer an estimated $200 million for RadioShack, but as of last week, that number had fallen to $145.5 million.


“We’ve gone from selling a Bentley to selling a Ford to selling a used Vespa,” a lawyer for RadioShack lender Cerberus Capital Management said then.


RadioShack’s Future to Be Decided at Bankruptcy Auction [Wall Street Journal]




by Mary Beth Quirk via Consumerist

jikHow To Make Pizza At Home That Won’t Be Horriblede

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You’ve got all your favorite toppings assembled, the cheese is waiting to be melted and the dough is ready to go. But no matter what you do, making pizza at home can be disappointing when compared to the pies served up at restaurants. It seems so simple — so why do homemade efforts often fall so short of expectations?

Because pizza is a delicious concoction of unrivaled tastiness that sprung fully-formed from the forehead of Zeus, we wanted to get to the bottom of the difficulties facing home chefs trying to recreate restaurant pizza at home.


To do so, we went straight to the pizza pros, who say it all comes down to three basic elements of the process: Equipment, which gives restaurants a distinct advantage; the dough and ingredients both for the dough and the pizza’s toppings, which are things that everyday folks can do just as well as the pros.


THE EQUIPMENT

Ovens

Restaurants that make pizza have a big leg upon your everyday person in that they have big, expensive ovens that can get really, really hot. We’re talking temperatures reaching 500, 700 or even 1,000 degrees Fahrenheit.


Chef Guido Magnaguagno and teaches the Italian Culinary Experience program for the International Culinary Center, wherein students spend 10 weeks.


“The higher the temperature, the better,” Magnaguagno explains to Consumerist.


The Pizza Czar (actual title) of the famed Roberta’s in Brooklyn, N.Y., Anthony Falco agrees — and he should know, as he not only makes pizza for a living, but teaches others to do it at home in classes he holds at the Brooklyn Kitchen.


At his restaurant, a 1,000-degree wood-burning oven can cook a pizza in 60 seconds. So your home pizza oven at 550 degrees, “that’s the bottom end of what’s acceptable.”


“High heat, as high as it’ll go. There’s no such thing as your home oven being too hot,” he explains.


Pizza stones and baking steels

But because we don’t all have pizza ovens at home, there are tools that can come in handy to the home cook: Pizza stones and baking steels are useful to own if you’re going to get into the habit of making pizza — not only because your average oven can’t get as hot as those in restaurants, but because they don’t maintain high temperatures like professional pizza ovens do.


Pizza stones/steels can get really hot and then hold onto that heat, resulting in a better pizza. Even better, pizza steels can be used for other things in the kitchen as well, Falco says.


“Those are great because what they’re going to do is cook the pizza from the bottom and the heat of your oven is going to cook it from the top,” Falco says, calling pizza stones basically a “thermal battery” in that way.


Without those tools, even the best pizza recipe will result in “a cooked bread, more like a focaccia type of thing and not really a pizza,” Magnaguagno explains.


Foccaccia, did you say? That doesn’t always have to be the worst thing — if you do it right, explains Falco, who said he started teaching people in his classes at the Brooklyn Kitchen to make pan pizza so they wouldn’t waste the dough they’d just learned how to make in class.


It’s simple, he says: Slap that dough into any kind of oiled up skillet that can go in the oven — cast iron or all steel — put your toppingso n and stick it in the oven. It’ll take longer, he notes, more like 15 to 20 minutes instead of three to four, but you’ll end up with something delicious.


THE DOUGH

“The first tip I have for people is if you know yourself and you know you’re never going to spend the time to actually get good at making dough from scratch at home, buy pizza dough from a pizzeria,” says Falco. “You can take it home and make pizza with that and it’ll get you started.”


But, he says he highly recommends getting serious about making dough from scratch. To that end, he helped write Roberta’s cookbook that’s specifically aimed at helping the at-home chef.


“It’s really pretty simple if you can take the mystery out of it,” he explains.


One of his best tips? Precision in measuring out the ingredients for your dough. He suggests using a scale to measure ingredients out by weight. Basically, pizza dough is a living thing — there’s the yeast cultures to consider, coaxing the growth of lactobacilli to make the dough more flavorful — and factors like air pressure, humidity and altitude can all change the outcome of the dough.


“To mitigate all those things that are going to be so different every time you do it, you’re going to be as precise as possible with your measuring out of your ingredients,” he explains.


Magnaguagno also recommends that you not just using your everyday baking flour to make pizza, explaining that a great flour for sale in the United States is what’s known as a “00” flour by Caputo. It’s a lower gluten flour, which makes it great for pizza dough.


It’s important to be patient when making pizza dough at home, both Magnaguagno and Falco agree. When combining your dough ingredients, it’s best to mix first the dry ingredients, and then the wet ones, before putting them all together, which is pretty common in baking. Being patient enough to let the dough rest in between each time you handle it will also result in a tastier crust.


“I’ve heard it described before as gluten being like a muscle,” Falco explains. “If you overwork it, it’s going tighten up and seize up on you. So you have to rest it in between the times that you work it.”


And while you can whip up a batch of dough and bake a pizza with it right away, the chefs stress the importance of allowing your finished dough to proof at least overnight in the refrigerator, if not for a two days. This allows for a more flavorful dough, Magnaguagno notes.


“You can do it in an hour — you can make a pizza dough in an hour, if you have a warm place, and it works, it makes a nice pizza,” he says. “But it doesn’t have the same flavor than if you let it proof for a whole night in the refrigerator.


That slow, cold fermentation serves another purpose than imparting delicious, doughy flavor, Falco explains — it actually makes the gluten more digestible, the longer it’s allowed to sit and break down in the dough.


“By allowing the microbes to do their work on the dough, it’s actually much more nutritious for you than just letting your dough blow up and baking it off right away,” he says. “Then you get the benefit of it being much more flavorful.”


So while sure, that might take a lot of planning and time, but once you’ve got the dough making out of the way, you can relax and order delivery for dinner that night.


“Then the next day, you can make pizza, or not,” Falco says. “Then the next day, you can make pizza or not. And then the third day, eh you should probably make pizza.”


Once it comes time to actually get your dough ready to bear delicious toppings, you might be worried that you just don’t have the skills to toss it around like they do in the movies. Don’t be — the chefs we spoke with say that it’s more important to stretch the dough — making sure there aren’t any holes — than to try any acrobatics.


“You want to avoid thin spots, you don’t want to make the middle too thin, and then you want to make sure you have a good crust,” Falco says. “Because the crust is not only going to rise up and give you something to hang onto when you eat, but it’s going to stop the sauce and the mozzarella from pouring over the edge.”


(For more on how Falco makes pizza at Roberta’s, check out this video the New York Times produced with the restaurant’s chefs on how to make great pizza dough.)


Magnaguagno says it’s even okay to use a rolling pin at first just to help get the dough from its ball form to a flatter shape, and then shape it on a floured surface.


“At that point, you’re gonna need to start pulling it, if you can’t throw it in the air and all that, you really need to pull it,” he explains.


Worried your dough doesn’t look like it does on TV? Don’t be.


“The key is don’t be afraid of funny looking shapes,” Falco says. “Create your crust, and then pass it back and forth from one hand to the other and let gravity do most of the work.”


If you need a timeout, go ahead and set the dough down and take a break, he adds.


THE TOPPINGS

By the time you’ve waited for your dough to proof and gotten it to the shape you want, it’s time to put the toppings on. Shopping for the best, most freshest ingredients — whether it’s mozzarella, fresh basil or whole, peeled tomatoes — is ideal.


But beyond just the various ingredients you decide you want to eat, when it comes to toppings it’s all about the layering, both Magnaguagno and Falco agree.


1. Build a delicious base: First, sprinkle a little salt on the dough with a drizzle of olive oil. Then come the tomatoes — and using store-bought sauce is not the way to go, say our pros.


“In America, most of the pizzas are done with a sauce base,” Magnaguagno says, which isn’t really authentic, “whereas in Italy, most of the pizza is done with a tomato base.”


To achieve a simple sauce, Falco recommends getting whole peeled tomatoes from California or Italy, draining them, pureeing with a bit of salt and olive oil to taste, and “that’s gonna be the best sauce you can ever get.”


To prevent things from burning that you don’t want to burn, include those ingredients before providing a cheese blanket to protect them from the oven: Things like garlic, basil oregano and other herbs should be added to the base of the pizza.


2. The cheese: Along with buying the freshest mozzarella you can find, using real parmagianno reggiano or grana padana versus a commercial parmesan is going to make a big difference, Falco notes.


“Really just use the best ingredients you can in moderation. It’s going to really go a long way.”


3. Put things on top that will benefit from heat: Things that you think will be good if they burn, like the edges of your pepperoni or maybe some onions, those go on last. And if you’re using fresh mushrooms, it’s best to roast them at high heat first, to avoid moisture leaking out all over your pizza and making a gross mess.


THE TAKEAWAY

So what have we learned from all this? Patience is a virtue, and no more so than when in making pizza. Yes, we all want to get to the eating part as quickly as possible, but taking a little bit of time to let that dough rest and do its thing will go a long way, and hopefully, result in a crust you can be proud of. Before you eat in about a minute flat, that is.




by Mary Beth Quirk via Consumerist

пятница, 20 марта 2015 г.

jikOnly One Bidder For Radio Shack’s Remains Wants To Keep Any Stores Opende

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In the bankruptcy auction for the smoldering remains of RadioShack, only one bidder is interested in keeping the chain open as a business. That’s Standard General, which also happens to be the lender that bailed out the company last year in a last-minute attempt to save the business.

Standard General plans to buy out 1,723 of RadioShack’s stores, and plans to run them in a co-branded venture with Sprint.


The offer for remaining stores from Standard General is $145.5 million, while RadioShack’s debts total more than $500 million. To cover the rest of those debts, they’ll have to sell other assets at auction, including remaining leases and inventory, corporate facilities, and anything else that the former Radio Shack management has sitting around. The estimate is lower than the original “We’ve gone from selling a Bentley to selling a Ford to selling a used Vespa,” a lawyer for one of the lenders said of the bankruptcy auction.


The auction takes place at noon on Monday. Other bidders who might bid for pieces of the company intend to sell off everything and shut down the RadioShack business entirely instead of trying to run a smaller chain of electronics stores.


Standard General is using the money that RadioShack owes it as a form of currency in the bankruptcy auction, something that junior (unsecured) creditors in the bankruptcy auction find problematic. Junior creditors have been questioning Standard General’s actions in the runup to declaring bankruptcy.


Standard General Says Its Bid Is RadioShack’s Sole Hope of Survival [Wall Street Journal]




by Laura Northrup via Consumerist

jikTaco Bell May Relocate Original Bell Building To Save It From Demolitionde

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The original Taco Bell opened in 1962 in Downey, CA. It now stands empty and local preservationists hope to save it.

The original Taco Bell opened in 1962 in Downey, CA. It now stands empty and local preservationists hope to save it.



Back in January, we reported that the Downey, CA, building where Taco Bell got its start more than 50 years ago is facing possible demolition. Taco Bell, which has long since moved on from that building, responded with a social media campaign to judge whether the structure was worth saving. But now it looks like the company is seriously considering the possibility of preserving the building where it all started, but in a different location.

There is already a relatively new, fully functional Taco Bell down the street from the currently vacant structure at 7112 Firestone Blvd. in Downey, where company founder Glenn Bell first opened the doors in 1962. And the land it sits on is likely too valuable to justify just keeping it as a bit of fast food history.


So, According to ABC News, Taco Bell has hired a local non-profit group, We Are the Next, to conduct a feasibility study for relocating the building.


“I don’t think there’s any question whether or not the building physically can be moved; it’s a very simple process,” explains WATN’s Katie Rispoli, adding that it’s more about figuring out the regulatory requirements involved. “[W]ould we be working with the city of Downey, would we have time to buy land before the building faces demolition, if we do buy land, is it going to be in Downey or somewhere near Downey? So we have a lot of factors we’re considering right now.”


A rep for Taco Bell tells ABC that the restored building could ultimately serve any number of purposes.


“Whether it’s used for another Taco Bell or as a museum or as community space we don’t know,” says the rep. “That’s the fun conversation we get to brainstorm about now. That’s the next question.”


Downey is home to another destination for fast food historians. The oldest existing McDonald’s (which is actually the third one ever built) is only a short drive across town.




by Chris Morran via Consumerist

jikPolice: Man Said He Showed Meijer Workers Nude Selfies Because It Cheered Him Upde

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We’ve all had the blues, but when you need cheering up it shouldn’t involve showing unsuspecting store workers pictures of your junk. That’s what police in Grand Rapids say one man admitted to doing, because he says it cheers him up when he’s not feeling so great.

The 51-year-old man is accused of snapping photos of his nether regions on his cell phone and then showing them to employees at several area Meijer stores, reports MLive.com.


Police say he showed his nudie pics to an employee in the photo department of one store near the end of January, and then two days later allegedly pulled out his phone while talking to a female worker in the electronics department and displayed photos of his exposed privates.


He was identified through video surveillance at the stores, and police say he then confessed to his show-and-tell sessions. Police say he admitted knowing that sharing such photos with unsuspecting people is wrong, but that he liked to see their reactions.


“Yeah, it cheers me up when I’m feeling down,” an affidavit quotes him as saying.


Due to a history of criminal sexual conduct spanning back to 1986, he’s being charged as a sexually delinquent person, which means he can be detained until a judge says he’s no longer a threat to anyone.


Man tells police showing pictures of his penis to Meijer employees ‘Cheers me up’ [MLive.com]




by Mary Beth Quirk via Consumerist