пятница, 27 февраля 2015 г.

jikConsumerist Friday Flickr Findsde

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Here are ten of the best photos that readers added to the Consumerist Flickr Pool in the last week, picked for usability in a Consumerist post or for just plain neatness.












Want to see your pictures on our site? Our Flickr Pool is the place where Consumerist readers upload photos for possible use in future Consumerist posts. Just be a registered Flickr user, go here, and click “Join Group?” up on the top right. Choose your best photos, then click “send to group” on the individual images you want to add to the pool.




by Laura Northrup via Consumerist

четверг, 26 февраля 2015 г.

jikWe’re Not Eating Cereal, And It’s Hurting Kellogg The Mostde

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It’s not surprising that sales of breakfast cereal are falling: Americans, as a whole, are starting to eat breakfast on the move, cut carbs, and many people are fearful of genetically modified corn and wheat. If we do sit down and eat breakfast, we’ll scramble some eggs or microwave some oatmeal.

Sure, there’s one cereal cafe in the world, but overall the trends are going against cereal. Kellogg’s was one of the companies that pioneered the food, making corn into flakes so they could serve a light breakfast at the Kellogg family’s health resort in Battle Creek, Michigan.


This week, Bloomberg Businessweek asks: why is Kellogg all soggy now, performing worse than its competitors in the cereal business? Companies like General Mills are hurting, but doing better overall. Some experts blame this on miscalculations, like alienating core customers of its organic brand, Kashi. While sales of frozen waffles and pancakes are doing well overall, Kellogg’s Eggo brand is not.


You may remember back in 2009, when Consumerist accidentally created a national media frenzy by pointing out that Eggo waffles were in short supply. While the official company line is that rounds of cost-cutting around that time had nothing to do with a Listeria-related recall and flooding at the plant that cut back on the company’s waffle-producing capacity, insiders pointed out to Businessweek that a lot of institutional knowledge about how to run facilities walked out the door when the company cut back on staff.


What’s the way forward for Kellogg? They’re trying to turn Special K into a health brand rather than a brand for ladies on diets, and try to get Kashi’s healthy cred back.


Who Killed Tony the Tiger? [Bloomberg Businessweek]




by Laura Northrup via Consumerist

jikFrom Applause To Lawsuits And Legislation: What Key Players Are Saying About Today’s Net Neutrality Votede

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Over the summer, we rounded up what all the key players in broadband and online were saying about the potential for the FCC to write a clear net neutrality rule. Earlier today, the FCC actually went and made that rule; here’s what everyone has to say about it now.


Although AT&T, Comcast, and Verizon all hint once again at lawsuits, it will be some time before they can actually file any. The rule first has to be made official with publication in the Federal Register, and then it will take even longer for it to go into effect to be challenged.


AT&T


AT&T started trying out legal frameworks for objecting to the vote weeks before it became a reality, so today the company took a more personal and emotional tactics with a first-person blog post from SEVP of external and legislative affairs Jim Cicconi.


Cicconi chides the FCC for actually taking a stand and regulating, saying:


Every chairman in my memory, including the current one, has faced political stampedes of one sort or another. Yet the agency has always tried to find a middle ground and a consensus win. They’ve understood that a win, unlike a fight, is the product of reaching out to both sides, and working in a bipartisan way to find a solution. A win is the product of compromise, thoughtful policy, and a genuine desire to find the answer to a complex set of issues.


We had such a situation – and a bipartisan win – in the 2010 net neutrality rule. Unfortunately, this was undone by a court decision, facing us with the same situation a second time. Today, an Administration and an FCC that appeared headed toward another bipartisan win on net neutrality were driven instead to a partisan fight. The 3-2 FCC vote, along party lines, for sweeping new regulation of the Internet, is a rejection of the compromise win and an embrace, however reluctant, of the political fight. It’s unfortunate that this single issue, more than any other, has over the course of ten years caused a divisive spirit to spread to an agency that has long sought unanimity on significant long term issues, and generally found it. A 5-0 decision doesn’t leave a lot of room for either side to continue the argument, while a 3-2 decision, particularly on issues of such broad scope, is an invitation to revisiting the decision, over and over and over.


“Instead of a clear set of rules moving forward, with a broad set of agreement behind them, we once again face the uncertainty of litigation,” Cicconi continues. This is no doubt true, as AT&T is one of the companies that plans to litigate.


Cicconi concludes, “For our part, we will continue to seek a consensus solution, and hopefully bipartisan legislation, even if we are the last voice seeking agreement rather than division. And we will hope that other voices of reason will emerge, voices who recognize that animosity, exaggeration, demonization and fear-mongering are not a basis on which to make wise national policies.”


Comcast


Comcast continues to try to have it both ways, explaining that they love net neutrality but that all these pesky rules do is get in the way:


We know that our business has grown and thrived because consumers want access to everything that the Internet makes possible, and we want to meet that demand. This is why we have no issue with the principles of transparency and the no blocking, no throttling, and no fast lanes rules incorporated in today’s FCC Order. But we remain deeply concerned that implementing those principles through Title II will do more harm to the vibrant Internet ecosystem than good.


While we don’t agree that using Title II is necessary, we are encouraged that the Commission has apparently forborne from numerous statutory provisions and cumbersome regulations, which will alleviate some of the most troubling aspects of using Title II. But we have not yet read the Order as adopted by the Commission, and we are concerned with what some have reported as incomplete legal forbearance in important areas. So we will need to await release of the Order so we – and everyone else – can review completely all of the actions taken through today’s important vote. Specifically, after seeing the Order, we’ll have to engage in additional internal scrutiny on what our investment plans with respect to broadband will be going forward.


After today, the only “certainty” in the Open Internet space is that we all face inevitable litigation and years of regulatory uncertainty challenging an Order that puts in place rules that most of us agree with. We believe that the best way to avoid this would be for Congress to act. We are confident this can be done in a bi-partisan manner with a consensus approach that accomplishes the common goals of stakeholders on all sides of the open Internet debate without the unnecessary focus on legal jurisdiction and the unnecessary regulatory overhang from 80 year-old language and provisions that were never intended to be applied to the Internet.


Comptel


Comptel is a trade organization representing many small and medium broadband ISPs, including retail providers as well as intermediary carriers like Level 3.


Comptel CEO Chip Pickering said in a statement:


The Commission’s historic decision today to promote and protect an open Internet is vital to consumers and companies of all sizes – particularly small businesses, start-ups and entrepreneurs – that depend on the Internet to communicate, conduct business and serve their customers. Today’s action is a defeat for those companies that want to exert gatekeeper control over the Internet and a clear victory for individual choice, free expression, competition and the Internet-driven free market economy.


COMPTEL commends the Commission for ensuring an open Internet by prohibiting blocking, throttling, paid prioritization and unreasonable discrimination that would prohibit consumers from obtaining the online content, applications and services of their choice. Our broad membership – which includes top Internet companies, over-the-top providers, Internet backbone operators, wireless and enterprise service providers – praise the Commission for its strong action and clear commitment to the innovation, investment and pro-growth policy for an open Internet.


We are pleased that the Commission followed the evidence in the record and determined that ISPs have threatened and can continue to threaten the open Internet at the interconnection points they control. By providing a complaint process, the Commission can now ensure that interconnection is not used to evade the open Internet protections, and it will be able to address cases of abuse that are harming or threaten to harm ISPs’ customers and the virtuous circle of innovation and investment.


Consumers Union


Our colleagues at Consumers Union (the advocacy arm of Consumerist’s parent company, Consumer Reports) have been advocating for the FCC to reclassify ISPs as common carriers since the 2014 court decision, and so were in favor of today’s vote.


Ellen Bloom, senior director of federal policy for Consumers Union, said in a statement:


“It would be hard to overstate how big of a deal this is for consumers and the future of the Internet. It’s a huge win after years of fierce debates and massive opposition from the biggest providers of Internet service.


“We’re not out of the woods yet. We’re into the woods, really. We expect opponents to look for every angle they can to stop these rules, whether in court or in Congress. It should be obvious, with the millions of people who spoke out in favor of these rules, that the battle should end now. We’re going to keep the pressure on to preserve these consumer protections.”


Bloom was also glad to see the FCC extend the rules to cover wireless services, saying, “As more people rely on mobile devices to access the Internet, extending these rules to wireless is absolutely critical.”


Consumers Union also applauded the FCC’s move to allow municipalities to expand broadband access.


Free Press


Free Press, like Consumers Union, has been advocating for the FCC to reclassify broadband services ever since the old rule got thrown out in Jnuary, 2014. In his statement, Free Press CEO Craig Aaron called the vote a “historic win” for consumers and continued:


“A diverse coalition of activists, artists, musicians, social justice organizers, faith leaders, legal scholars, free speech advocates and Internet startups pushed back daily against phone and cable lobby efforts to undermine the open Internet. We built the detailed case for Title II, deluged the FCC’s website, jammed switchboards on Capitol Hill, and forged new alliances that are transforming how telecom and technology policy is made.


“The engaged Internet community is now a political force to be reckoned with. It’s one that will no longer sit quietly by as politicians and lobbyists attempt to take away our rights to connect and communicate. Today’s win is momentous for us, but we’ve only scratched the surface of what a well-organized Internet constituency can accomplish.


“There’s no doubt that the cable and telecom monopolies and their hired guns will ramp up their lies and lobbying in an attempt to take this victory away from Internet users. But we’re ready to fight back to defend this historic win. We need an open, fast, affordable and secure Internet for everyone. Today’s vote moves us one step closer to that reality.”


NCTA


The NCTA is the major trade and lobbying group that represents the cable industry, most notably including Comcast and Time Warner Cable (among many others). The head of the NCTA — Michael Powell, former FCC chairman — has spoken vehemently against reclassification several times throughout the past year. In a statement, Powell said:


“Today, the FCC took one of the most regulatory steps in its history. It began regulating the Internet, abruptly abandoning a bipartisan national commitment to limited government involvement that has reigned for decades.


“This extraordinary action has been justified by the desire to preserve net neutrality, but the FCC Order goes well beyond that reasonable objective. The FCC has taken the overwhelming support for an open Internet and pried open the door to heavy-handed government regulation in a space celebrated for its free enterprise. The Commission has breathed new life into the decayed telephone regulatory model and applied it to the most dynamic, free-wheeling and innovative platform in history.


“Since the dawn of broadband Internet service, consumers have enjoyed a fully open Internet. Our industry has always been committed to providing that experience to our customers. The day after this Order becomes law, consumers will see nothing different in their experience. However, they surely will bear the burden of new taxes and increased costs, and they will likely wait longer for faster and more innovative networks since investment will slow in the face of bureaucratic oversight.”


Powell also called for Congress to intervene and move forward with their own net neutrality legislation, rather than allowing the FCC to regulate.


Netflix


Netflix has spent much of the last year right at the center of the net neutrality argument. The FCC didn’t say much today one way or the other specifically about peering agreements, which have been the streaming video giant’s main source of conflict with carriers. However, Netflix in their statement still called it a win for consumers:


“The net neutrality debate is about who picks winners and losers online: Internet service providers or consumers. Today, the FCC settled it: Consumers win.


“Today’s order is a meaningful step towards ensuring ISPs cannot shift bad conduct upstream to where they interconnect with content providers like Netflix. Net neutrality rules are only as strong as their weakest link, and it’s incumbent on the FCC to ensure these interconnection points aren’t used to end-run the principles of an open Internet.


“Given the lack of competition among broadband providers, today’s other FCC decision preventing regulations that thwart local investment in new broadband infrastructure also is an important step toward ensuring greater consumer choice. These actions kick off a new era that puts the consumer, not litigious corporate giants, at the center of competition policy.”


Public Knowledge


Public Knowledge has, like Free Press and Consumers Union, been heavily advocating for the Title II approach for many months. In the organization’s statement, SVP Michael Weinberg said:


“After an unprecedented outpouring of public support, today the FCC voted to enact the strongest net neutrality rules in history. By embracing its Title II authority and creating clear, bright-line rules against blocking and discrimination, Chairman Wheeler and the FCC have earned a reputation as defenders of an Open Internet.


“This day would not have happened without the support of the millions of Americans who commented with the FCC, called Congress, and wrote to the White House. This bipartisan wave of Open Internet supporters from across the country came together to make it clear to their government that it had a crucial role in protecting an Open Internet.


“After months and years of hard work and advocacy, today is a day to celebrate. Thank you, FCC, for standing up for consumers to achieve this historic victory for net neutrality. Your landmark work will be remembered by the American people.”


The group is also throwing a party tonight — or two parties, really, one on each coast — in celebration.


Verizon


Last but not least, we have Verizon, who do admittedly get all of the marks for creativity if not for substance.


The company, which filed the lawsuit that led to the FCC’s lenient old rules being thrown out and today’s stringent new ones being needed to replace them, titled their blog post, “FCC’s ‘Throwback Thursday’ Move Imposes 1930s Rules on the Internet” and proceeded to write it entirely in Morse code (pictured at the top of this post).


For the translated version (PDF), Verizon dated the release “February 26, 1934″ and abused typefaces to make it look as though their statement had come from a particularly ill-maintained and badly made typewriter. It reads:


“Today’s decision by the FCC to encumber broadband internet services with badly antiquated regulations is a radical step that presages a time of uncertainty for consumers, innovators and investors. Over the past two decades a bipartisan, light-touch policy approach unleashed unprecedented investment and enabled the broadband internet age consumers now enjoy.


The FCC today chose to change the way the commercial internet has operated since its creation. Changing a platform that has been so successful should be done, if at all, only after careful policy analysis, full transparency, and by the legislature, which is constitutionally charged with determining policy. As a result, it is likely that history will judge today’s actions as misguided.


“The FCC’s move is especially regrettable because it is wholly unnecessary,” continued the company that, once again, sued to have the old rules overturned and created the vacuum for the new ones. “The FCC had targeted tools available to preserve an open internet, but instead chose to use this order as an excuse to adopt 300-plus pages of broad and open-ended regulatory arcana that will have unintended negative consequences for consumers and various parts of the internet ecosystem for years to come.”


And if you’re still wondering what this is all about…


Our colleagues up in the frozen north (of Yonkers, New York) at Consumer Reports have put together a quick and easy video to explain net neutrality and why today’s vote was awesome for consumers.





by Kate Cox via Consumerist

jikJetBlue Realizes Pun Referencing Large Flying Machines Falling From The Sky Is Not The Best Ideade

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The tweet that has since been deleted. (@JetBlue)

The tweet that has since been deleted. (@JetBlue)



JetBlue is busy apologizing on Twitter for a now-deleted and ill-advised Tweet that made a bad pun referencing the Hindenburg Disaster. Too soon, perhaps, but also, reminding people of the time a flying machine crashed isn’t the best way to instill confidence in your own flying machines. Just sayin’.

Though it’s been more than 75 years since the Hindenburg burst into flames and crashed, killing 36 people, JetBlue’s now-deleted “Oh, the Bluemanity!” Tweet with a photo of one of its plane’s tails did not go over well with Twitter users.


This, in reference to the famous remark made by radio broadcaster Herbert Morris , “Oh, the humanity!” while reporting as the zeppelin burned and fell to the ground.


The Twitterverse was not amused.


















Since deleting the Tweet, @JetBlue has issued a series of apologies, basically admitting that the urge to make a pun was greater than the brand’s ability to fully research what it was referencing. The more you know.












by Mary Beth Quirk via Consumerist

jikMacy’s Decides To Grow By Targeting Bargain-Huntersde

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How does a department store company grow when department stores, as a category, are not doing so well? They have to go where customers are, and in general where customers are headed is “downmarket.” Looking at the success that its competitors have had with stores aimed at “aspirational shoppers” with thinner wallets, Macy’s is expanding into the discount brand-name model that you can find at chains like Nordstrom Rack and Off Fifth.

Sure, you can boost profitability by cutting costs, which Macy’s has tried to do in recent years, but it also makes sense for them to go where consumers are. Where are are is “not shopping at department stores.” Instead, we’re combing racks at stores like the department store-affiliated outlets, as well as closeout fashion chains like TJ Maxx, Marshalls, Burlington Coat Factory, and other regional discounters.


Macy’s has announced that it’s spending $1.2 billion on expanding in two directions: internationally and down the price scale. While most off-price retailers have items manufactured just for them, Macy’s hasn’t said yet that’s their plan for this new venture: right now, their plans are to sell past season fashions as well as store returns and merchandise with slight defects.


For Macy’s, going downmarket looks like the way ahead [Reuters]




by Laura Northrup via Consumerist

jikShuttered Restaurant Lashes Out At Former “Incompetent” Staff In Yelp Farewellde

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Just a bit of the harsh critique that ownership left for its former servers and kitchen staff.

Just a bit of the harsh critique that ownership left for its former servers and kitchen staff.



Yelp is usually a place for restaurant diners to vent about bad service and food — and occasionally for restaurants to start ill-advised social media wars with those who complain. But it’s rarely the place for a restaurant to publicly point the finger at its own employees.

And yet, as Eater.com points out, that’s exactly what a now-closed Chinese restaurant in the L.A. area did earlier this week.


A note posted on Feb. 24 by an account claiming to represent the restaurant thanks customers who patronized the eatery for nearly 20 years and even extends gratitude to Yelpers who gave the restaurant bad reviews due to “incompetent” servers who ignored customers.


The major portion of blame for the closing goes to the location, which the owners say was getting too expensive.


Then it rips into waitresses, some of whom had been there upwards of 26 years, but whose substandard work ethic was “hurting our restaurant” and that many of them didn’t realize their “poor service or behavior” was damaging the establishment’s reputation.


Then there’s the kitchen, which is to blame for the “food quality also going southward” and no longer being up to the restaurant’s previous standards.


The owners say they are looking to open a new location with a “polite” staff and “higher quality of chefs.”




by Chris Morran via Consumerist

jikMacy’s Tries Again To Win Back Trademarks From Man Who Resurrected Astro Pops And Hydroxde

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When Macy’s Inc. swallowed up a slew of department stores across the land — from Marshall Field’s to Filene’s, Abraham & Straus to Jordan Marsh — it rebranded many of them, turning the formerly regional chains into Macy’s stores. But in a new lawsuit brought by the company that echoes a suit from 2011 that was slated to come to trial soon, Macy’s says the California company behind the resurrection of Hydrox and Astro Pops is infringing on trademarks it held for many of those recognizable brand names.

Macy’s first filed suit against Strategic Marks LLC — a company Consumerist profiled last year looking at founder Ellia Kassoff’s efforts to revive beloved brands like Hydrox, RocketPops and Marshall Field’s through trademark acquisitions — in 2011 [PDF], alleging then that the company was infringing on eight of its “heritage” trademarks under the Lanham Act, including: Abraham & Straus, A&S, The Broadway, Jordan Marsh, Bullock’s, Robinsons-May, Filene’s and The Bon Marché (via the National Law Journal).


That case was set to go to trial this month, when Macy’s filed a second suit on Feb. 9 [PDF], adding more brands to the list and naming Kassoff as a defendant. Those additions to the list are as follows: Marshall Field’s, Burdines, Foley’s, Goldsmith’s, Hecht’s, I. Magnin, Kaufmann’s, Lazarus, Meier & Frank, Rich’s, Strawbridge’s and Stern’s.


Macy’s alleges that Strategic Marks infringed on its trademarks once again when it began selling T-shirts and candy under those 12 additional brands last month.


In 2010, Strategic Marks had applied to register for trademarks for some of those names to be on clothing sold online and potentially in pop-up stores in the future, “using typestyles which are intentionally identical to those used by Macy’s,” the suit says.


But Strategic Marks has countersued, claiming that Macy’s had abandoned the trademarks, and citing the Lanham Act again. Under that act, a mark is considered abandoned if it isn’t used in the three years. In fact, claims Strategic Marks, Macy’s is the one doing the infringing on the marks it obtained, by selling vintage brand T-shirts and tote bags on www.macys.com.


In a Feb. 5 press release, Kassoff said: “Macy’s had not used most of these trademarks in over 15 years and, by law, they lose them if not used in three years or more.”


That echoes the sentiments Kassoff expressed to Consumerist back in June of last year (we reached out to Kassoff today seeking comment on the latest lawsuit, but have not heard back).


“They weren’t using these trademarks,” he told Consumerist back then, claiming, “We have proof they weren’t using these trademarks… Macy’s went to the Trademark Office and said, ‘No, no! These are ours! These are ours! We started it! This has our heritage! It’s our heritage!’ And the Trademark Office said, ‘Sorry, but you’re not using it. You haven’t used it in years.’”


For the original trial that was scheduled March 2, Macy’s was planning to have its associate general counsel testify about the history of the brands and trademarks. The company claims it didn’t abandon those marks, pointing to products on its website that use the “heritage” names and citing examples of some stores that continued to operate under their original names for years. Kassoff claims that those products started popping up after he’d laid claim to the unused trademarks


U.S. District Judge Samuel Conti in the Northern District of California vacated the trial for the first case after taking over both cases earlier this month. The next hearing is now scheduled for March 6.


Macy’s Fights for Old Retailer Names [The National Law Journal]




by Mary Beth Quirk via Consumerist